It seemed like several of us strangers had the same idea: get some work done in the tranquil setting of Caribou, while having a drink to put a smile on our faces and, as far as I could see, all having something yum to eat. Staff is also very kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Sasha Helena
Yummers
Parking: Drive through line can sometimes block parking.
Atmosphere: 5
Food: 5
Service: 5
Sanctuary MN
Rude service by more than one employee and I know I have never been combative with either staff member to justify this behavior. This location acts like you’re an inconvenience to them. Being combative or starting a problem with them is asking for your drink to be remade after they didn’t prepare it the way you asked. Why work in customer service? I read a couple of the other reviews, 🤔 seems like I’m not the only one that thinks the same. Someone needs to be honest with them and just tell them like bro-you suck at preparing drinks. Be honest with each other so that you know where to improve! Make them prepare each other’s drinks for a while and see how that works out for them! If they like tossing their hard earned money down the toilet on a weekly basis. The assignment is far from rocket science.
Update - 11/20 clearly my review got to Anne. She made it a point in the drive thru today to let me know she prepared my drink and brought it to me in a passive aggressive manner. I asked her about her rudeness which she did not have any response for, brought the drink to me with no whipped cream or toppings and when I pointed it out ignored my previous statement of being rude. Asked her coworker if I had done something to her and he’s like nope, we’re just fighting with the blender today (he’s always cool, literally always unbothered and chill) but anyways so I’m like ok? So what was the purpose of her behavior? Rude. This is her second or third time too, I remember one time she gave me a small drink when I had asked for a medium and looked at it twice like I was lying to her until she really looked at it then apologized for saying that she didn’t believe me. I don’t get off on people hating my guts or anything so not sure why she hates my guts. Maybe because I’m particular but again, no one likes tossing 6-7 bucks a day in the trash. Also what if I had a disability? Anne doesn’t know?! Would you still be as rude to someone with a handicap on the outside?! I’m particular. That’s what I’m guilty of! I didn’t even trust her to remake my drink. She was gone for like 5 min just putting the whip cream on, the drink was made by then 👀 so what was taking so long? Wish I had taken a video of how she brought out my drink or taken a picture of it before she snatched it back.
Food: 2
Dee Stenoien
Every Caribou coffee experience is the same, regardless of the location. They have people who don't know how to make drinks. My usual drink is an iced Americano, with half & half, and Splenda. Arguably, the easiest coffee drink to make. It's always a throw of the dice as to how I will receive my order. I've had it served to me where the liquid was 2 inches below the lip level, with five ice cubes in it, and still warm (when I questioned the barista they were actually shocked that I thought there was a problem with that). I've had it served to me with no cream. I've had it served with too much cream. I've also had my drink handed to me with cream and no Splenda. The vast majority of the time, the creamer and the Splenda are at the bottom of the drink, and the drink is never stirred, therefore I can't get the cream and Splenda to properly mix into the drink (stirring with a straw doesn't work). Caribou coffee used to be a great place to get a coffee. Now? Not so much. I blame corporate culture and a lack of pride in one's work.
Dietary restrictions: There's a lack of quality choices for sugar-free options.
Atmosphere: 3
Service: 3
Recommended dishes: Original
Thomas R.
If you like lattes made with chunky milk you will love this place! Disgusting do better.
Atmosphere: 3
Food: 1
Service: 3
Katherine Varner
The people are very friendly and helpful and welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha, Caramel High Rise
Connie Koepp
I was not impressed! I ordered a turtle mocha!! No whip cream or nuts, she said they don't do that here. I wanted my drink blended and it was a extra charge. This doesn't happen at my caribou.
Alesia Johnson
Went through the drive thru and ordered a sandwich and an energy drink. The sandwich was thrown in a bag, no paper wrap as usual, no napkins, nothing! I called to complain and the MANAGER acted like this isn’t a big deal, claimed the sandwich wasn’t handled with a persons hands and if I came back she would give me a new sandwich. Unfortunately, I’m on the other side of town so there’s nothing she can do, she said. Rude and unhelpful. Last time I visit this store.
Food: 1
Service: 1
Andrew Johnston
The service, the food and the were great. Everyone was very friendly and courteous.
Parking: Very accessible parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original, Iced Caramel High Rise, Turtle Mocha, Caramel High Rise, Iced Latte, Iced Crafted Press
Mark Bongard
I had a simple order and requested a med. light roast. All they had was medium roast which tasted old and bitter. You can do much better!
It is definitely outdated and the furniture needs to be replaced. The chairs are scratched up and the lounge chairs are old and uncomfortable. They are quite a lot of outlets which is very nice for working and meetings.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Caramel High Rise, Iced Crafted Press
Jane Reynolds
Very easy and fast service.
Parking: Very easy and fast in and out parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
dior u
fav caribou spot. legit my go to coffee shop.
kristi sloan
My coffee was amazing today and ready when I arrived and it was hot! (Some locations it’s not ?)
It seemed like several of us strangers had the same idea: get some work done in the tranquil setting of Caribou, while having a drink to put a smile on our faces and, as far as I could see, all having something yum to eat. Staff is also very kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Yummers
Parking: Drive through line can sometimes block parking.
Atmosphere: 5
Food: 5
Service: 5
Rude service by more than one employee and I know I have never been combative with either staff member to justify this behavior.
This location acts like you’re an inconvenience to them.
Being combative or starting a problem with them is asking for your drink to be remade after they didn’t prepare it the way you asked. Why work in customer service? I read a couple of the other reviews, 🤔 seems like I’m not the only one that thinks the same. Someone needs to be honest with them and just tell them like bro-you suck at preparing drinks. Be honest with each other so that you know where to improve! Make them prepare each other’s drinks for a while and see how that works out for them! If they like tossing their hard earned money down the toilet on a weekly basis. The assignment is far from rocket science.
Update - 11/20 clearly my review got to Anne. She made it a point in the drive thru today to let me know she prepared my drink and brought it to me in a passive aggressive manner. I asked her about her rudeness which she did not have any response for, brought the drink to me with no whipped cream or toppings and when I pointed it out ignored my previous statement of being rude. Asked her coworker if I had done something to her and he’s like nope, we’re just fighting with the blender today (he’s always cool, literally always unbothered and chill) but anyways so I’m like ok? So what was the purpose of her behavior? Rude. This is her second or third time too, I remember one time she gave me a small drink when I had asked for a medium and looked at it twice like I was lying to her until she really looked at it then apologized for saying that she didn’t believe me. I don’t get off on people hating my guts or anything so not sure why she hates my guts. Maybe because I’m particular but again, no one likes tossing 6-7 bucks a day in the trash. Also what if I had a disability? Anne doesn’t know?! Would you still be as rude to someone with a handicap on the outside?! I’m particular. That’s what I’m guilty of! I didn’t even trust her to remake my drink. She was gone for like 5 min just putting the whip cream on, the drink was made by then 👀 so what was taking so long? Wish I had taken a video of how she brought out my drink or taken a picture of it before she snatched it back.
Food: 2
Every Caribou coffee experience is the same, regardless of the location. They have people who don't know how to make drinks. My usual drink is an iced Americano, with half & half, and Splenda. Arguably, the easiest coffee drink to make. It's always a throw of the dice as to how I will receive my order. I've had it served to me where the liquid was 2 inches below the lip level, with five ice cubes in it, and still warm (when I questioned the barista they were actually shocked that I thought there was a problem with that). I've had it served to me with no cream. I've had it served with too much cream. I've also had my drink handed to me with cream and no Splenda. The vast majority of the time, the creamer and the Splenda are at the bottom of the drink, and the drink is never stirred, therefore I can't get the cream and Splenda to properly mix into the drink (stirring with a straw doesn't work). Caribou coffee used to be a great place to get a coffee. Now? Not so much. I blame corporate culture and a lack of pride in one's work.
Dietary restrictions: There's a lack of quality choices for sugar-free options.
Atmosphere: 3
Service: 3
Recommended dishes: Original
If you like lattes made with chunky milk you will love this place! Disgusting do better.
Atmosphere: 3
Food: 1
Service: 3
The people are very friendly and helpful and welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha, Caramel High Rise
I was not impressed! I ordered a turtle mocha!! No whip cream or nuts, she said they don't do that here. I wanted my drink blended and it was a extra charge. This doesn't happen at my caribou.
Went through the drive thru and ordered a sandwich and an energy drink. The sandwich was thrown in a bag, no paper wrap as usual, no napkins, nothing! I called to complain and the MANAGER acted like this isn’t a big deal, claimed the sandwich wasn’t handled with a persons hands and if I came back she would give me a new sandwich. Unfortunately, I’m on the other side of town so there’s nothing she can do, she said. Rude and unhelpful. Last time I visit this store.
Food: 1
Service: 1
The service, the food and the were great. Everyone was very friendly and courteous.
Parking: Very accessible parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original, Iced Caramel High Rise, Turtle Mocha, Caramel High Rise, Iced Latte, Iced Crafted Press
I had a simple order and requested a med. light roast. All they had was medium roast which tasted old and bitter. You can do much better!
Restaurantji Recommends
I’m a huge fan of Caribou coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel High Rise
It is definitely outdated and the furniture needs to be replaced. The chairs are scratched up and the lounge chairs are old and uncomfortable. They are quite a lot of outlets which is very nice for working and meetings.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Caramel High Rise, Iced Crafted Press
Very easy and fast service.
Parking: Very easy and fast in and out parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
fav caribou spot. legit my go to coffee shop.
My coffee was amazing today and ready when I arrived and it was hot! (Some locations it’s not ?)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Turtle Mocha, Turtle Mocha
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