Five Guys

Food was excellent, I thought the place looked outdated

Atmosphere: 4

Food: 5

Service: 4

I want to thank everyone that was working the two days we came in this week. The crew you have working for you was top notch, the best I have seen in customer service. Everyone was super friendly from the time we walked in until the minute we left
I have never felt more welcome. To top it off the food was excellent. Pay these employees good they .ake your business extra special.. We will definately be back and will spread the word.

Atmosphere: 5

Food: 5

Service: 5

I'm baffled by the negative reviews on here because I've always had a consistently good experience at this location. The burgers are delicious with the correct toppings each time. Granted, mine is easy: Bacon Cheeseburger with pickles, Ketchup and Mustard and a little fry. Pretty traditional. Still, the burger is cooked well but still juicy, the bacon crispy, and the cheese melty. The fries are also great, especially with malt vinegar.

Atmosphere: 5

Food: 5

Service: 5

I bought a very tasty burger but I think it will be the last time I buy because they changed the potatoes and those are the ones I liked. Well, everything was tasty, just the potatoes, no..

Atmosphere: 5

Food: 5

Service: 5

Omar was kind to us! Love the culture!

I would like to highlight how consistently excellent my experience at this Eden Prairie Five Guys location is. The employees at this location, especially Sergio and both the employees named Omar, consistently deliver an exceptional customer experience. They are always very welcoming and create a very personable and positive experience for all customers. They are always working very hard to ensure accurate orders, prepare fresh food, and always keep the restaurant very clean. They are an exceptional representation of the Five Guys experience and I look forward to many more visits to this location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Their Cheeseburger

I ordered ahead of time on Sunday, September 1st. The staff was very friendly. Instead of doing what other stores do and just preparing my milkshake and fries ahead of time so that they aren't fresh, they made them when I came in so I didn't have to have a melted milkshake or cold fries. It only took 2 minutes and I was able to enjoy my burger, fries, and shake to their fullest. Thank you for the fantastic meal!

Atmosphere: 5

Food: 5

Service: 5

I love Five Guys Burgers and fries but holy moly, just shy of $100.00 for a family of five to dine on fast food! Plus the service and attitudes have taken a turn for the worse at the Eden Prairie location. I’m definitely done with this place! What a shame and shame on you for being so greedy! You will lose in the end!

Atmosphere: 1

Food: 3

Service: 1

My visit was great. The food was spot on. I’ve eaten at five guys before and this location was one of the best. The fries were perfect.

Atmosphere: 5

Food: 5

Service: 5

Good food but I shouldn’t have to pay $35 for my 6 yo son and I to get two burgers, two drinks, and share a mini fries.

Kid-friendliness: No kids menu or kids drink options

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: French Fries, Bacon Burger

Very Rude staff.. asked for big cup of water he acted very rude & denied
Not coming back here
Please educate your staff

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Five Guys Style, Their Cheeseburger

Messed up my order 2 time. When I tried to ask to get a new burger they refused and got mad at me.

Kid-friendliness: I was with my friends coming in

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: French Fries, Cheeseburger

They have the NICEST staff. Great job guys!

Consistent crew that doesn't seem to shirk responsibility or play games with the customer. The crux of the experience is the portion to price, which isn't their fault, but I can either regularly stop by without tipping, or drop in once a quarter and maybe give 12%, on principle. If that's a problem, I can also stay home. Other than the surgical corporate portioning on the patties, this is a fine place; go union, drop tip cup, gain larger market share.

Atmosphere: 5

Food: 5

Service: 5

What's the point of ordering ahead of 20 mins later youre still not ready. Y'all ain't even busy ??