Hilton Garden Inn Minneapolis/Eden Prairie

Wonderful staff!! Great service!! From now on my first choice for visiting.

Ice machine only works on the first floor. The pool room is too warm and the Jacuzzi is broken only the feet jets work, sort of. They should have mentioned that before we booked since we asked specifically about the pool and jacuzzi. Told us to enjoy the continental breakfast between 7-10, wish they would have mentioned it cost $16.95. Was not worth that. Friendly staff, clean rooms, just overall disappointed. Not the worst hotel i have stayed at.

Paid 259.00 for the night hot tub don't work no free breakfast. Next time I will stay somewhere else I can get a lot more for my money else where

The staff was nice and the hotel appeared to be clean. The reason I gave it two starts was because I reserved a double queen room, but when we got into the room it was a King suite with a pullout sofa for 3 adults. They did this to my friend too. She fought it, and she said it took an hour to get it fixed. I didn’t have an hour because we couldn’t check in until 3 o’clock and had to change quickly to get to a formal event nearby by 4. She checked in the day before, so she had time to deal with it. I won’t be staying here again. Sleeping on a pullout couch in your 50’s makes for a sleepless night!

We loved the room we had, but it was 90° outside and our air conditioner didn't work!
The food in the lobby restaurant was delicious.

Air conditioning didn't work for the hottest week of the year. Front desk personnel couldn't do anything. The ice machine on the second floor was out of order. Went down to the front desk to get ice Mon thru Wed. The front desk was happy to fill our ice needs.
Thursday night, the front desk clerk was rude and walked my wife to the machine, but it was broken too. She finally filled our ice bucket from behind the front desk. Cooks in the dining room were excellent in food preparation.

The restaurant is amazing. I ordered the salmon bowl which came with wild rice pilaf. It was absolutely delicious.

Great rates, awesome staff, clean rooms. Great location!

Handicap accessible room had whirlpool pool tub that had a sticky, slimy yellow substance around the water fill over the jets. TV didn't work and no technicians available to fix or replace. The two queen mattresses were very worn out in the middle rendering extremely uncomfortable. We checked out a day early with no refund and I was told to dispute charges with credit card company. I will not return.

The room was nice (clean, fridge and microwave). Limited service needed because we checked in via phone which was awesome. The lobby was big with coffee, tea and water available.

The staff was great and everything was perfectly clean, but this Hilton Garden Inn is in desperate need of updating. Outside, the sidewalk is broken up and uneven, far more than would be caused by one Minnesota winter. I truly appreciate that the rooms are so clean, so kudos to the cleaning staff for keeping the outdated rooms in such great shape. Also, the mattresses aren't the wonderful soft ones I experienced in other Hilton properties, including Hilton Garden Inns. There's really no reason not to stay there but just be realistic about what you're going to get.

It was fine bed was comfortable

While the breakfast menu isn't huge, you get plenty of food from the genuinely kind staff!

Rooms had mold and water damage. Terrible front desk service..never there. Pool nice.

Don't waste your hilton points

Service: 3

Checkin was smooth 2/14 3-11pm staff

Service: 3