Originally posted to Jimmy John's feedback system, but the manager was so incredibly rude and dismissive, decided to post a review here as well.
Sandwich was abnormally soggy, and it made the bread pretty disgusting. I didn't think much about it, sometimes you get a gross sandwich, but my partner was pretty upset and called the store to report it since we both had issues.
The supervisor or manager who picked up the phone definitely decided she was going to pick a fight, even though he wasn't seeking anything other than to let the store know they're making some gross sandwiches.
What actually made me file this complaint was how she spoke to him. It was rude, inappropriate, and dismissive. Her comment and the tone in which she said "The only wet thing on the sandwiches is mayo or sauce" was incredibly condescending. So I guess ya'll don't wash your produce, since that can't be excessively wet? You don't wash the tomatoes, the lettuce, your hands, it's completely impossible to introduce water into the food where it shouldn't be? As a food establishment, you're saying cross-contamination is impossible and you're going to be incredibly rude to a customer who tries to report it?
You have a customer, who wanted nothing but to inform you of a quality problem that's occurring and the response back was to be rude and dismissive. Looks like we've identified the quality problem.
Vegetarian options: There's one or two options for vegetarians.
Parking: Busy lot, but you'll have no trouble finding a spot.
Atmosphere: 3
Food: 2
Service: 1
Roxanne Hagberg
The hours on the website state they’re open until 10pm. We drove out of our way to get there before closing. Arrived at 9:50pm and the 3 workers already had the lights off and door locked.
Service: 1
Ankit Agarwal
I ordered a delivery from this Jimmy John’s store today and by far this was my worst experience ever. Jimmy John’s is known for its fast delivery service, which is what made me order from here. But this is just not true at all. They took 50 minutes just to make a sandwich! I called the store to check what is going on with my order, the lady who answered the phone assured me that it was now ready and that it is out for delivery. Guess what? she lied! the order was still not ready and it was certainly not out for delivery. I called the store again to check on the status, but now starts the even more unprofessional behavior, they stopped answering my calls! After some more time the food was finally out for delivery. The order I received was missing half the items! I tried calling the store, but these super unprofessional people would just not answer. After 4 tries they finally answered my call, I told them that this is not good how they have ignored my calls, but the reply was “did you get your order yet?” NO acknowledgment to them ignoring their customer’s calls. I told her that I did receive my order and that some items are missing, she just said that “oh, I can refund you for those items” is that it? is this what your customers deserve? we are waiting for food, this is our dinner! have some sense! how can a refund fight a hungry stomach? that too such a blunt reply? I know I will never get any refund from a person who lacks basic manners and a store who does not care about their customers being treated in such a way. I am extremely disappointed and would say that this was my last time ordering from this store. The delay due to a busy store is normal, but the way it was handled shows how much you care about your customers. The Jimmy John’s app does not have a section for reporting such store behavior. But I hope someone reads this and takes action. This is what ruins the reputation of a brand, of a favorite store. Overall rating -10/10 Would never recommend this store to anyone and hope people stop going here! this place does not care about their customers at all.
Atmosphere: 1
Food: 1
Service: 1
Christy Ham
Great staff and awesome service everytime I come here. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Andrea Fox
The order taker today(7/5), I believe his name is Michael he is always very personable, provides great customer service and I hope he gets the recognition he deserves beyond this review!
Atmosphere: 5
Food: 5
Service: 5
Vinod
Good food
Atmosphere: 4
Food: 4
Service: 5
John Shomshak
25$ for a sandwich.A sliver of meat just lettuce and bread. I can make a better sandwich in my kitchen.
Atmosphere: 4
Food: 1
Service: 4
Molly Slater
Ordered my regular sandwich and I don’t know if they’re out of their regular sandwich bread but they gave it to me on wheat sliced bread without telling me. I’ve never had this issue ordering this sandwich before. And whatever if they where out of their classic bread, it would’ve been nice to have been told that.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Berner
Great customer service and my sub was so good!
Food: 5
Service: 5
Autumn R
Delivery took well over an hour, pushing 2, and the driver was rude. I mentioned how long it took and she tried to prove me wrong by pulling the receipt off the bag which confirmed delivery had taken well over an hour. I asked if I could maybe get a coupon or refund because of the wait. She said no, which is totally fine, but then she then put her hand inside my apartment building door and tried to step in asking if I even wanted the food anymore. Uh, yeah? I paid for it and you're not refunding me. I am also starving. Give me my food plz and thank you. I tell her yes and she finally gives me the food, and she says she'll 'remember this'?! I don't order from here anymore. My sandwich was great though.
If i could give 0 stars i would. my lunch took over an hour to be delivered and when i called the store to check on where my food was the lady on the phone started screaming at me for no reason. i thought it was supposed to be freaky fast delivery. dont order from
Atmosphere: 1
Service: 1
Kip Leonard
This is the best Jimmy John’s in the entire world. I’ve eaten here 5 times a week for the past 3 months and I have gotten above and beyond service everytime I go. I’ve been greeted by name and with a smile every time I’ve walked in the door. (I’ve eaten at a lot of fast food restaurants and that rarely happens)Disclaimer: This is not an AI generated review. I have 2 hands and 2 feet.
Atmosphere: 5
Food: 5
Service: 5
Dustin Doubek
Great service so friendly!
Atmosphere: 5
Food: 5
Service: 5
Edward Chenard
Always quick service here and the sandwiches are consistent.
Originally posted to Jimmy John's feedback system, but the manager was so incredibly rude and dismissive, decided to post a review here as well.
Sandwich was abnormally soggy, and it made the bread pretty disgusting. I didn't think much about it, sometimes you get a gross sandwich, but my partner was pretty upset and called the store to report it since we both had issues.
The supervisor or manager who picked up the phone definitely decided she was going to pick a fight, even though he wasn't seeking anything other than to let the store know they're making some gross sandwiches.
What actually made me file this complaint was how she spoke to him. It was rude, inappropriate, and dismissive. Her comment and the tone in which she said "The only wet thing on the sandwiches is mayo or sauce" was incredibly condescending. So I guess ya'll don't wash your produce, since that can't be excessively wet? You don't wash the tomatoes, the lettuce, your hands, it's completely impossible to introduce water into the food where it shouldn't be? As a food establishment, you're saying cross-contamination is impossible and you're going to be incredibly rude to a customer who tries to report it?
You have a customer, who wanted nothing but to inform you of a quality problem that's occurring and the response back was to be rude and dismissive. Looks like we've identified the quality problem.
Vegetarian options: There's one or two options for vegetarians.
Parking: Busy lot, but you'll have no trouble finding a spot.
Atmosphere: 3
Food: 2
Service: 1
The hours on the website state they’re open until 10pm. We drove out of our way to get there before closing. Arrived at 9:50pm and the 3 workers already had the lights off and door locked.
Service: 1
I ordered a delivery from this Jimmy John’s store today and by far this was my worst experience ever.
Jimmy John’s is known for its fast delivery service, which is what made me order from here. But this is just not true at all. They took 50 minutes just to make a sandwich!
I called the store to check what is going on with my order, the lady who answered the phone assured me that it was now ready and that it is out for delivery. Guess what? she lied! the order was still not ready and it was certainly not out for delivery.
I called the store again to check on the status, but now starts the even more unprofessional behavior, they stopped answering my calls! After some more time the food was finally out for delivery.
The order I received was missing half the items! I tried calling the store, but these super unprofessional people would just not answer. After 4 tries they finally answered my call, I told them that this is not good how they have ignored my calls, but the reply was “did you get your order yet?” NO acknowledgment to them ignoring their customer’s calls. I told her that I did receive my order and that some items are missing, she just said that “oh, I can refund you for those items” is that it? is this what your customers deserve? we are waiting for food, this is our dinner! have some sense! how can a refund fight a hungry stomach? that too such a blunt reply? I know I will never get any refund from a person who lacks basic manners and a store who does not care about their customers being treated in such a way.
I am extremely disappointed and would say that this was my last time ordering from this store.
The delay due to a busy store is normal, but the way it was handled shows how much you care about your customers.
The Jimmy John’s app does not have a section for reporting such store behavior. But I hope someone reads this and takes action. This is what ruins the reputation of a brand, of a favorite store.
Overall rating -10/10
Would never recommend this store to anyone and hope people stop going here! this place does not care about their customers at all.
Atmosphere: 1
Food: 1
Service: 1
Great staff and awesome service everytime I come here. Thank you!
Atmosphere: 5
Food: 5
Service: 5
The order taker today(7/5), I believe his name is Michael he is always very personable, provides great customer service and I hope he gets the recognition he deserves beyond this review!
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 4
Food: 4
Service: 5
25$ for a sandwich.A sliver of meat just lettuce and bread. I can make a better sandwich in my kitchen.
Atmosphere: 4
Food: 1
Service: 4
Ordered my regular sandwich and I don’t know if they’re out of their regular sandwich bread but they gave it to me on wheat sliced bread without telling me. I’ve never had this issue ordering this sandwich before. And whatever if they where out of their classic bread, it would’ve been nice to have been told that.
Atmosphere: 1
Food: 1
Service: 1
Great customer service and my sub was so good!
Food: 5
Service: 5
Delivery took well over an hour, pushing 2, and the driver was rude. I mentioned how long it took and she tried to prove me wrong by pulling the receipt off the bag which confirmed delivery had taken well over an hour. I asked if I could maybe get a coupon or refund because of the wait. She said no, which is totally fine, but then she then put her hand inside my apartment building door and tried to step in asking if I even wanted the food anymore. Uh, yeah? I paid for it and you're not refunding me. I am also starving. Give me my food plz and thank you. I tell her yes and she finally gives me the food, and she says she'll 'remember this'?! I don't order from here anymore. My sandwich was great though.
Restaurantji Recommends
If i could give 0 stars i would. my lunch took over an hour to be delivered and when i called the store to check on where my food was the lady on the phone started screaming at me for no reason. i thought it was supposed to be freaky fast delivery. dont order from
Atmosphere: 1
Service: 1
This is the best Jimmy John’s in the entire world. I’ve eaten here 5 times a week for the past 3 months and I have gotten above and beyond service everytime I go. I’ve been greeted by name and with a smile every time I’ve walked in the door. (I’ve eaten at a lot of fast food restaurants and that rarely happens)Disclaimer: This is not an AI generated review. I have 2 hands and 2 feet.
Atmosphere: 5
Food: 5
Service: 5
Great service so friendly!
Atmosphere: 5
Food: 5
Service: 5
Always quick service here and the sandwiches are consistent.
Atmosphere: 4
Food: 5
Service: 5
Quick in and out! Good food. Fair prices.
Atmosphere: 5
Food: 5
Service: 5
Loading...