Great bakery with a lot of good, old-fashioned choices.
Yvonne Schlichte
I have never been here before. The breakfast sandwich with bacon was awesome and I ordered a cake.
Atmosphere: 4
Food: 5
Service: 5
Tom Legare
Best local bakery around. Can't go wrong here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Frosted Cookie, Apple Fritters
Kim G.
I work for Trustone Financial and we have a dear member who told us about this bakery and he brings us goodies from there and WE LOVE THEM. Now I order for events and not only is EVERYTHING scruptious, it's so frest and they deliver right to your door! Needless to say, we order from them all the time and they have such an amazing array of baked goods AND TEXAS KOLACHES AND PASTIES!! Come on, does it getting any better than that??? Thank you Sweet Kneads Bakery and staff!! What you do is not easy and good bakeries are hard to find!! THANK YOU FOR ALL YOU DO!!
Donna
For many years, we have enjoyed Farmington Bakery’s items, especially holiday orders. However, pick-up for Thanksgiving this year was a mess. A chaotic environment with employees yelling at each other, no organized system to find orders, resulting in many incorrect and missing orders and angry customers, some who simply walked out. Someone came to pick up a pre-ordered loaf of unsliced rye bread, but given a sliced loaf instead, which wouldn’t work for the planned stuffed bread recipe. A curt, “Well, it’s all we have” was the bakery’s offer after the customer explained why sliced bread wouldn’t work, before angrily leaving sans order. Our preorder included two pies, with written notes to add extra course and sanding sugar on top, were not available because “maybe someone else got that.” Another preordered item was missing because, “we sent that pie to to Canon Falls.” An employee who answered the bakery phone when I called, said that the new owners, (his parents, he said) were not involved with Thanksgiving operations, but instead “left all this for someone else to manage.” When I tried to point out that this was a pre-paid order, done incorrectly and missing an item, the employee continuously interrupted with a myriad of excuses. When he finally stopped with the excuses, I suggested a partial reimbursement to which the young man loudly snapped, “You are not complying!” Wide eyed and speechless that the owners permitted their son to treat customers so badly, I politely ended the call and support for this business.***Addendum to include the owner's unsolicited email in response to online review."From what I understand 1️⃣ you received everything in your order but the pies had regular sugar on them instead of extra coarse sugar (which was such a small error). I’m a little confused as to why you are 2️⃣ disputing your entire order and trying to get a full refund. You received all of the product and 3️⃣ consumed all of it so therefore why are you entitled to a full refund?? I would have worked with you to provide you a discount off of the pies if they weren’t 100% to your satisfactory but at this point since 4️⃣ you weren’t even willing to come to me first and try to work this out, I’m not willing you give you any money back.I hope you understand we had over 300 orders and being almost perfect when dealing with that quantity is virtual impossible and I’m so shocked and disappointed that someone like you can’t see that and be more understanding and caring.Sweet Kneads Farmington Bakery”Responses:1️⃣ False, I did not receive everything ordered and the error described was not the only problem.2️⃣ False, I requested a partial reimbursement for the incorrect and missing items, not the entire order as described.3️⃣ False, I did not "consume all of it” as described. In fact, a source providing this level of detail, is unlikely.4️⃣ False. A resolution attempt was made within an hour. As previously mentioned, I spoke with someone who identified as the owner’s son, who impulsively snapped, "You are not complying” while I explained why a partial reimbursement was reasonable.We have many fun memories of visiting this cute establishment over the past 15+ years. For several years, this bakery was our ‘go to’ for large holiday orders. I don’t remember an error and holiday pickups were friendly and organized. Our kids loved going as they were allowed to pick out an extra treat. I remember working together with Gina to design custom birthday cakes as effortless and exciting.This most recent experience, however, has been nothing short of problematic, including an overarching victim mentality and limited accountability. Responses are unprofessional and full of inaccuracies, excuses and unreasonable customer expectations.Despite my recent negative experience, I am sorry to hear the owner describe her bakery as chaotic and causing a high level of stress. Hopefully, operations improve in the new year, offering a better experience for all.
David Renneke
Fantastic bakery selection, plus they have a 2nd location in Canon Falls!
Food: 5
Service: 5
Recommended dishes: Pastries, Doughnut, Cookies
Amanda Carey
I love this local bakery and their several options and discounted goodies. The signs up about if 'you're getting poor service, it must be your attitude' really make no sense. The employees behind the counter don't always smile, sometimes are even rude, even when you're nice. I've came in to buy some goodies (I've worked in the customer service type industry, so I'm always nice and appreciative, I've been in their shoes). As nice as one or a group can be, the person ringing up the customers isn't smiling, has a bad attitude from the start.It's not good with customer service, as it doesn't bring in business.Before posting up signs about customers needing to fix their attitude and thinking "if they can do their employees job better and accepting applications" please look to your employees with their attitudes they give customers first. Sometimes people come in and are in a very good mood and seemingly polite. Kindness matters, your employees need to learn kindness as well.By the way, beautiful bakery! Sadly not open long enough each day. Still enjoy coming here when possible.
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Sugar Cookie, Pastries, Doughnut, Frosted Cookie, Cupcake, Cookies
First time to this bakery and I will definitely be back! A wide variety of pies, donuts and Christmas cookies! I even was able to snatch up my favorite Rosettes! So delicious!
This place is awesome...I am sure if the word got out there would be a line around the block..donuts are just amazing. Very large selection and the staff are so friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Doughnut, Cupcake
Tiffany Truong
We love sweet kneads! Traveling 20 minutes for sweets they’re breads, donuts, rosettes everything has been great and affordable. Love that it’s locally owned . We went the week after Christmas and they always have gingerbread houses up it’s lovely to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Pastries, Doughnut, Cupcake, Birthday Cake, Cookies
Gary Moen
Will come back to this wonderful bakery!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
Maureen Gabrysh
Great assortment of breads muffins cookies and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Doughnut, Cupcake, Cookies
Over priced,not enough products
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Doughnut
It's wonderful to have a good bakery! I can't say enough about how good their baked goods are! The staff is very friendly!
Great cakes abd
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Doughnut, Birthday Cake
Great bakery with a lot of good, old-fashioned choices.
I have never been here before. The breakfast sandwich with bacon was awesome and I ordered a cake.
Atmosphere: 4
Food: 5
Service: 5
Best local bakery around. Can't go wrong here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Frosted Cookie, Apple Fritters
I work for Trustone Financial and we have a dear member who told us about this bakery and he brings us goodies from there and WE LOVE THEM. Now I order for events and not only is EVERYTHING scruptious, it's so frest and they deliver right to your door! Needless to say, we order from them all the time and they have such an amazing array of baked goods AND TEXAS KOLACHES AND PASTIES!! Come on, does it getting any better than that??? Thank you Sweet Kneads Bakery and staff!! What you do is not easy and good bakeries are hard to find!! THANK YOU FOR ALL YOU DO!!
For many years, we have enjoyed Farmington Bakery’s items, especially holiday orders. However, pick-up for Thanksgiving this year was a mess. A chaotic environment with employees yelling at each other, no organized system to find orders, resulting in many incorrect and missing orders and angry customers, some who simply walked out. Someone came to pick up a pre-ordered loaf of unsliced rye bread, but given a sliced loaf instead, which wouldn’t work for the planned stuffed bread recipe. A curt, “Well, it’s all we have” was the bakery’s offer after the customer explained why sliced bread wouldn’t work, before angrily leaving sans order. Our preorder included two pies, with written notes to add extra course and sanding sugar on top, were not available because “maybe someone else got that.” Another preordered item was missing because, “we sent that pie to to Canon Falls.” An employee who answered the bakery phone when I called, said that the new owners, (his parents, he said) were not involved with Thanksgiving operations, but instead “left all this for someone else to manage.” When I tried to point out that this was a pre-paid order, done incorrectly and missing an item, the employee continuously interrupted with a myriad of excuses. When he finally stopped with the excuses, I suggested a partial reimbursement to which the young man loudly snapped, “You are not complying!” Wide eyed and speechless that the owners permitted their son to treat customers so badly, I politely ended the call and support for this business.***Addendum to include the owner's unsolicited email in response to online review."From what I understand 1️⃣ you received everything in your order but the pies had regular sugar on them instead of extra coarse sugar (which was such a small error). I’m a little confused as to why you are 2️⃣ disputing your entire order and trying to get a full refund. You received all of the product and 3️⃣ consumed all of it so therefore why are you entitled to a full refund?? I would have worked with you to provide you a discount off of the pies if they weren’t 100% to your satisfactory but at this point since 4️⃣ you weren’t even willing to come to me first and try to work this out, I’m not willing you give you any money back.I hope you understand we had over 300 orders and being almost perfect when dealing with that quantity is virtual impossible and I’m so shocked and disappointed that someone like you can’t see that and be more understanding and caring.Sweet Kneads Farmington Bakery”Responses:1️⃣ False, I did not receive everything ordered and the error described was not the only problem.2️⃣ False, I requested a partial reimbursement for the incorrect and missing items, not the entire order as described.3️⃣ False, I did not "consume all of it” as described. In fact, a source providing this level of detail, is unlikely.4️⃣ False. A resolution attempt was made within an hour. As previously mentioned, I spoke with someone who identified as the owner’s son, who impulsively snapped, "You are not complying” while I explained why a partial reimbursement was reasonable.We have many fun memories of visiting this cute establishment over the past 15+ years. For several years, this bakery was our ‘go to’ for large holiday orders. I don’t remember an error and holiday pickups were friendly and organized. Our kids loved going as they were allowed to pick out an extra treat. I remember working together with Gina to design custom birthday cakes as effortless and exciting.This most recent experience, however, has been nothing short of problematic, including an overarching victim mentality and limited accountability. Responses are unprofessional and full of inaccuracies, excuses and unreasonable customer expectations.Despite my recent negative experience, I am sorry to hear the owner describe her bakery as chaotic and causing a high level of stress. Hopefully, operations improve in the new year, offering a better experience for all.
Fantastic bakery selection, plus they have a 2nd location in Canon Falls!
Food: 5
Service: 5
Recommended dishes: Pastries, Doughnut, Cookies
I love this local bakery and their several options and discounted goodies. The signs up about if 'you're getting poor service, it must be your attitude' really make no sense. The employees behind the counter don't always smile, sometimes are even rude, even when you're nice. I've came in to buy some goodies (I've worked in the customer service type industry, so I'm always nice and appreciative, I've been in their shoes). As nice as one or a group can be, the person ringing up the customers isn't smiling, has a bad attitude from the start.It's not good with customer service, as it doesn't bring in business.Before posting up signs about customers needing to fix their attitude and thinking "if they can do their employees job better and accepting applications" please look to your employees with their attitudes they give customers first. Sometimes people come in and are in a very good mood and seemingly polite. Kindness matters, your employees need to learn kindness as well.By the way, beautiful bakery! Sadly not open long enough each day. Still enjoy coming here when possible.
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Sugar Cookie, Pastries, Doughnut, Frosted Cookie, Cupcake, Cookies
Restaurantji Recommends
First time to this bakery and I will definitely be back! A wide variety of pies, donuts and Christmas cookies! I even was able to snatch up my favorite Rosettes! So delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Doughnut, Frosted Cookie
This place is awesome...I am sure if the word got out there would be a line around the block..donuts are just amazing. Very large selection and the staff are so friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Doughnut, Cupcake
We love sweet kneads! Traveling 20 minutes for sweets they’re breads, donuts, rosettes everything has been great and affordable. Love that it’s locally owned . We went the week after Christmas and they always have gingerbread houses up it’s lovely to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Pastries, Doughnut, Cupcake, Birthday Cake, Cookies
Will come back to this wonderful bakery!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
Great assortment of breads muffins cookies and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Doughnut, Cupcake, Cookies