Your entire business should've closed in May 2024 when you mass terminated every single employee and 'replaced them with commuters'
Atmosphere: 1
Food: 3
Service: 1
Julie Muehlberg
tasty carmel latte on a whim in Fridley drive thru!!
Service: 4
Sharrise Whitfield
Paying with ApplePay ? Please Beware ! Potential Drive through Scam by particular worker !!! This one particular staff has done this before & I had totally forgot. So if you use Apple Pay (drive thru) be on alert , they use a tap machine & the first question on the machine usually asks if you want to tip, & have the option to say ‘No’ or chose an amount , THEN you’d tap to pay. My Medium Carmel High Rise is usually $6.47, & when i approached the window it suddenly changes to $8.47, the person did not present me with the tap machine tip options , instead it provided me with only one option on the screen & that was to pay. When I asked why it was $8. instead of $6. I was told “I don’t know, I don’t keep up with the prices”!??! This person was extremely annoyed & rude for no good reason, Red Flag 🚩 So After requesting and speaking with a manager, it was discovered that there was a tip that I applied to the order (which I didn’t), & she offered to reverse the charge but I said no it’s ok, but on my way home I remembered this same person doing this to me before at this same location in the drive thru window because this person was very rude at THAT time as well when I questioned the upcharge , & that particular time I drove off and didn't say anything, I feel like this is a secret ongoing scam for this person, so that made me feel that I needed to report it this time & alert others on this potential scam. I called & spoke with a different manager who was very nice & genuinely concerned about this matter so I appreciate how this was handled by both managers. People Please Beware because this maybe happening to others who are innocently unaware of what is happening. Since when are we stealing Tips!!??
Food: 5
Service: 1
Austin Wolfe
Pulled up at the drive through speaker at 5:57 PM with all their lights on and their hours say 6:00 pm. Waited until 5:58 to say “Hello?” And got no reply. Then they shut the lights off at the drive through and menu board before it was 6:00 and didn’t hear from anybody before or after the closing time of 6:00
Service: 1
KJ Goldstein
As a newcomer to the area, my first thought when buying a house was, "How far am I from Caribou?" Thankfully, this tiny blue cabin on the corner of University and 81st has proven to be a lifesaver.
The staff here is always friendly and engaging.
The my coffee order is consistently excellent, every single time. As someone who’s particularly discerning about the differences in "how many pumps in a flavor shot", I can tell you that this is a high mark of judgment.
Thank you, tiny blue cabin, for being such a reliable and comforting presence in my new neighborhood!
But ugh.. Caribou.. lower your prices :)
Atmosphere: 5
Food: 5
Service: 5
Bri Walsh
I usually love this location. Today however I asked if I had enough points for a drink. The employee told me they didn’t put my number in for points (even though they asked me at the window). It really makes me a question if they are actually entering my number in for points or just pretending. I have been coming 4-5 times a week for years & cannot tell you the last time I had enough point for a drink. I tip every time, if staff can’t even enter in my phone number it’s hard for me to want to tip. Hoping this was just a one time thing, but will now have to check every time I order a drink.
Tonya Poppen
I am a recent convert to Caribou from the other guys. The fact that through the app they don't charge for "other" milks is a real plus for me! plus it tastes good and I haven't had this place mess up my order!
Atmosphere: 5
Food: 5
Service: 5
Bri W
I usually love this location. Today however I asked if I had enough points for a drink. The employee told me they didn’t put my number in for points (even though they asked me at the window). It really makes me a question if they are actually entering my number in for points or just pretending. I have been coming 4-5 times a week for years & cannot tell you the last time I had enough point for a drink. I tip every time, if staff can’t even enter in my phone number it’s hard for me to want to tip. Hoping this was just a one time thing, but will now have to check every time I order a drink.
Was overcharged. Ordered a large, got a medium. I questioned it at the time, the cashier said, "no, that's a large." I didn't believe her so I drove over to the Caribou up the street and asked how many ounces in a medium and large. They sold me a medium at this location for the price of a large. It was well made, but I dislike being told I'm wrong when I'm right.
Atmosphere: 5
Food: 5
Service: 1
LaShawnta Copeland
The barista was so sweet and helpful she always goes above and beyond when we’re in the drive-up! Hadiar deserves all her flowers thank you for being so amazing!
Atmosphere: 5
Food: 5
Service: 5
Melissa Phillips
This is the first time I've ever had a bad experience at a Caribou & I'm not sure I will be back. I order the same thing every morning & this morning I had my usual. As I pull up to the window to pay, I can here the lady that's making my drink saying "they should've got rid of this from the menu!". I was the only person at the store at that time so I know she was talking about my drink. I didn't say anything because I'm not a confrontational person. Then as she hands me my drink, I say "thank you" & she doesn't say a word. Almost like she was mad I ordered a drink that's on the menu & I didn't add a bunch of stuff or have them make it any differently so I'm not sure why.. but it made me feel uncomfortable. I might have to find a different location to go to.
Atmosphere: 1
Food: 1
Service: 1
Erin Zelaya
Kyla is always polite and has great customer service skills.
Atmosphere: 5
Food: 5
Service: 5
Huda Al
Hadir and the black girl that work there mornings are wonderful, other than that the rest are plain rude and idk what exactly they're doing to people's drinks telling them too drive up they'll bring our drinks out to us, not busy and no cars around. Please train your employees, or fire the rude and nasty youngsters.
Your entire business should've closed in May 2024 when you mass terminated every single employee and 'replaced them with commuters'
Atmosphere: 1
Food: 3
Service: 1
tasty carmel latte on a whim in Fridley drive thru!!
Service: 4
Paying with ApplePay ? Please Beware ! Potential Drive through Scam by particular worker !!! This one particular staff has done this before & I had totally forgot. So if you use Apple Pay (drive thru) be on alert , they use a tap machine & the first question on the machine usually asks if you want to tip, & have the option to say ‘No’ or chose an amount , THEN you’d tap to pay. My Medium Carmel High Rise is usually $6.47, & when i approached the window it suddenly changes to $8.47, the person did not present me with the tap machine tip options , instead it provided me with only one option on the screen & that was to pay. When I asked why it was $8. instead of $6. I was told “I don’t know, I don’t keep up with the prices”!??! This person was extremely annoyed & rude for no good reason, Red Flag 🚩 So After requesting and speaking with a manager, it was discovered that there was a tip that I applied to the order (which I didn’t), & she offered to reverse the charge but I said no it’s ok, but on my way home I remembered this same person doing this to me before at this same location in the drive thru window because this person was very rude at THAT time as well when I questioned the upcharge , & that particular time I drove off and didn't say anything, I feel like this is a secret ongoing scam for this person, so that made me feel that I needed to report it this time & alert others on this potential scam. I called & spoke with a different manager who was very nice & genuinely concerned about this matter so I appreciate how this was handled by both managers. People Please Beware because this maybe happening to others who are innocently unaware of what is happening. Since when are we stealing Tips!!??
Food: 5
Service: 1
Pulled up at the drive through speaker at 5:57 PM with all their lights on and their hours say 6:00 pm. Waited until 5:58 to say “Hello?” And got no reply. Then they shut the lights off at the drive through and menu board before it was 6:00 and didn’t hear from anybody before or after the closing time of 6:00
Service: 1
As a newcomer to the area, my first thought when buying a house was, "How far am I from Caribou?" Thankfully, this tiny blue cabin on the corner of University and 81st has proven to be a lifesaver.
The staff here is always friendly and engaging.
The my coffee order is consistently excellent, every single time. As someone who’s particularly discerning about the differences in "how many pumps in a flavor shot", I can tell you that this is a high mark of judgment.
Thank you, tiny blue cabin, for being such a reliable and comforting presence in my new neighborhood!
But ugh.. Caribou.. lower your prices :)
Atmosphere: 5
Food: 5
Service: 5
I usually love this location. Today however I asked if I had enough points for a drink. The employee told me they didn’t put my number in for points (even though they asked me at the window). It really makes me a question if they are actually entering my number in for points or just pretending. I have been coming 4-5 times a week for years & cannot tell you the last time I had enough point for a drink. I tip every time, if staff can’t even enter in my phone number it’s hard for me to want to tip. Hoping this was just a one time thing, but will now have to check every time I order a drink.
I am a recent convert to Caribou from the other guys. The fact that through the app they don't charge for "other" milks is a real plus for me! plus it tastes good and I haven't had this place mess up my order!
Atmosphere: 5
Food: 5
Service: 5
I usually love this location. Today however I asked if I had enough points for a drink. The employee told me they didn’t put my number in for points (even though they asked me at the window). It really makes me a question if they are actually entering my number in for points or just pretending. I have been coming 4-5 times a week for years & cannot tell you the last time I had enough point for a drink. I tip every time, if staff can’t even enter in my phone number it’s hard for me to want to tip. Hoping this was just a one time thing, but will now have to check every time I order a drink.
My favorite stop for coffee when in Mpls.
Atmosphere: 5
Food: 5
Service: 5
Always great coffee
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Was overcharged. Ordered a large, got a medium. I questioned it at the time, the cashier said, "no, that's a large."
I didn't believe her so I drove over to the Caribou up the street and asked how many ounces in a medium and large.
They sold me a medium at this location for the price of a large.
It was well made, but I dislike being told I'm wrong when I'm right.
Atmosphere: 5
Food: 5
Service: 1
The barista was so sweet and helpful she always goes above and beyond when we’re in the drive-up! Hadiar deserves all her flowers thank you for being so amazing!
Atmosphere: 5
Food: 5
Service: 5
This is the first time I've ever had a bad experience at a Caribou & I'm not sure I will be back. I order the same thing every morning & this morning I had my usual. As I pull up to the window to pay, I can here the lady that's making my drink saying "they should've got rid of this from the menu!". I was the only person at the store at that time so I know she was talking about my drink. I didn't say anything because I'm not a confrontational person. Then as she hands me my drink, I say "thank you" & she doesn't say a word. Almost like she was mad I ordered a drink that's on the menu & I didn't add a bunch of stuff or have them make it any differently so I'm not sure why.. but it made me feel uncomfortable. I might have to find a different location to go to.
Atmosphere: 1
Food: 1
Service: 1
Kyla is always polite and has great customer service skills.
Atmosphere: 5
Food: 5
Service: 5
Hadir and the black girl that work there mornings are wonderful, other than that the rest are plain rude and idk what exactly they're doing to people's drinks telling them too drive up they'll bring our drinks out to us, not busy and no cars around. Please train your employees, or fire the rude and nasty youngsters.
Atmosphere: 1
Food: 1
Service: 1
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