Very courteous and happy staff! Order completed in a very timely fashion! Also delicious!
Shy
Best caribou in mn
Leah Guralnik
I got an iced vanilla crafted press and they filled the cup all the way with ice and when I asked them to make it again she did the same thing and tried explaining that that’s how it should be. Maybe I’m crazy but I’m pretty sure no drink is made where the whole cup is ice?!
Ge T
4/19/2025 - While Caitlyn L texted for 2 minutes and then put her phone away - we waited for coffee - great customer service. FIRE HER. 4/19,. Order #207 By association Bryerlys and Lund review will also be made.
Brooke
Pretty solid caribou! This location can get pretty busy but the staff are top notch and are working hard! Plus they’re very kind and helpful. :-)
Tess
This location is close to my work so I stop in somewhat regularly. I'm usually ordering for myself and colleagues and the service has always been good. Their general manager Tea is very kind!
spencer cupit
The 2 people wearing surgical masks are unemployable. They are insane slow and seem to have no desire to get a job done. 7 customers who have already ordered were standing waiting for their order, waiting and watching these two people slowly finish orders. I could not wait to get my order any longer. I had to go to work after standing there and waiting for almost 15 min. Customer service in small chain stores It's absolutely horrible. This is just an example of it.
Atmosphere: 1
Service: 1
Elizabeth Cable
I never leave bad reviews. I've only ever done it once or twice before. I prefer to leave only good reviews. However, my experience with this location today was so negative that here I am leaving a bad review! So disappointed! Our clinic orders from this Caribou pretty frequently since we're located right near them, but today we ordered 9 drinks and 4 of them were either wrong or were missing from the order, and literally NONE of them were labeled. First, a staff member had to wait for almost an hour for them to get made in the first place because the caribou staff felt that our order wasn't as important as all the individual orders walking through the door, even though our order was first. When we sent a different staff member back to get the 4 drinks that were wrong/missing, she was there for OVER AN HOUR waiting for them to correct their mistake because once again, they prioritized all the people walking through the door. I had to call and complain and the woman who answered the phone was extremely rude right off the bat and non apologetic and blamed it on staffing issues. I understand being understaffed, but learn how to prioritize orders correctly. Maybe you should correct the mistake from your 9am order when it's almost noon and they still haven't been made correctly! My staff member just got back with the 4 drinks, and at least one of them is STILL WRONG. I'm going to have to call again, but I know it's not going to do any good because the woman answering the phone clearly hates her life and is unnecessarily rude to customers instead of just admitting they messed up and correcting their mistake in a timely manner. Terrible customer service on her part. The poor guy working behind the counter was apparently very nice but obviously overwhelmed. Why isn't this woman helping him instead of sitting around being rude to people over the phone? We've spent a LOT of money here and now we're not sure we ever want to order here again due to the terrible customer service and this woman's bad attitude. If she's polite and makes this right when I call again, I'll remove this review but I'm willing to bet she'll be just as nasty as last time I called. In the future, we'll likely give our business to Starbucks instead and just drive to get it. Ridiculous.
Update: I called and didn't get the rude woman again, thank God. Instead I was able to speak with the person who was actually making the drinks. He was very polite and friendly, and gave us 4 free drinks for the trouble. I really appreciate this level of customer service! He was apologetic and very sweet. Give this man a raise and get rid of that other rude lady! Because of this guy, my one star review has been elevated to a 4.
Jen Brant
It was a Great visit. The coffee was nice and hot!
Very courteous and happy staff! Order completed in a very timely fashion! Also delicious!
Best caribou in mn
I got an iced vanilla crafted press and they filled the cup all the way with ice and when I asked them to make it again she did the same thing and tried explaining that that’s how it should be. Maybe I’m crazy but I’m pretty sure no drink is made where the whole cup is ice?!
4/19/2025 - While Caitlyn L texted for 2 minutes and then put her phone away - we waited for coffee - great customer service. FIRE HER. 4/19,. Order #207
By association Bryerlys and Lund review will also be made.
Pretty solid caribou! This location can get pretty busy but the staff are top notch and are working hard! Plus they’re very kind and helpful. :-)
This location is close to my work so I stop in somewhat regularly. I'm usually ordering for myself and colleagues and the service has always been good. Their general manager Tea is very kind!
The 2 people wearing surgical masks are unemployable. They are insane slow and seem to have no desire to get a job done. 7 customers who have already ordered were standing waiting for their order, waiting and watching these two people slowly finish orders. I could not wait to get my order any longer. I had to go to work after standing there and waiting for almost 15 min. Customer service in small chain stores It's absolutely horrible. This is just an example of it.
Atmosphere: 1
Service: 1
I never leave bad reviews. I've only ever done it once or twice before. I prefer to leave only good reviews. However, my experience with this location today was so negative that here I am leaving a bad review! So disappointed! Our clinic orders from this Caribou pretty frequently since we're located right near them, but today we ordered 9 drinks and 4 of them were either wrong or were missing from the order, and literally NONE of them were labeled. First, a staff member had to wait for almost an hour for them to get made in the first place because the caribou staff felt that our order wasn't as important as all the individual orders walking through the door, even though our order was first. When we sent a different staff member back to get the 4 drinks that were wrong/missing, she was there for OVER AN HOUR waiting for them to correct their mistake because once again, they prioritized all the people walking through the door. I had to call and complain and the woman who answered the phone was extremely rude right off the bat and non apologetic and blamed it on staffing issues. I understand being understaffed, but learn how to prioritize orders correctly. Maybe you should correct the mistake from your 9am order when it's almost noon and they still haven't been made correctly! My staff member just got back with the 4 drinks, and at least one of them is STILL WRONG. I'm going to have to call again, but I know it's not going to do any good because the woman answering the phone clearly hates her life and is unnecessarily rude to customers instead of just admitting they messed up and correcting their mistake in a timely manner. Terrible customer service on her part. The poor guy working behind the counter was apparently very nice but obviously overwhelmed. Why isn't this woman helping him instead of sitting around being rude to people over the phone? We've spent a LOT of money here and now we're not sure we ever want to order here again due to the terrible customer service and this woman's bad attitude. If she's polite and makes this right when I call again, I'll remove this review but I'm willing to bet she'll be just as nasty as last time I called. In the future, we'll likely give our business to Starbucks instead and just drive to get it. Ridiculous.
Update: I called and didn't get the rude woman again, thank God. Instead I was able to speak with the person who was actually making the drinks. He was very polite and friendly, and gave us 4 free drinks for the trouble. I really appreciate this level of customer service! He was apologetic and very sweet. Give this man a raise and get rid of that other rude lady! Because of this guy, my one star review has been elevated to a 4.
It was a Great visit. The coffee was nice and hot!
Atmosphere: 5
Food: 5
Service: 5
Love caribou it’s heaven in a cup
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha Caribou Cooler Blended Beverage, Turtle Mocha
Restaurantji Recommends
Gave me a lukewarm turtle mocha $9 in the microwave guess yummy I could've made own at home.
Atmosphere: 5
Food: 3
Service: 5
Friendly, helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Breve
The lady working there this morning was rude and on her phone the whole time she was taking our orders.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Caramel High Rise
Very friendly and the barista stirred my drink really well. That makes the caramel mix well. Love! Love! Love!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel High Rise
Brittany is fantastic
Atmosphere: 5
Food: 5
Service: 5
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