I'm a new customer but have had nothing but great & friendly service every time.
Atmosphere: 5
Food: 5
Service: 5
Shawn Kilgore
Quick, accurate, delicious and Friendly. Will be back soon!
Atmosphere: 5
Service: 5
Mary Lou Marshall
This is a drive through, but the barista was extremely helpful!
Service: 5
Bill Berg
Quick, simple and I was on my way very quickly
Lauren Thompson
Great service! Awesome coffee!
Atmosphere: 5
Food: 5
Service: 5
Erin Bowes
Team members at this location were super helpful in navigating their new payment system.
Atmosphere: 5
Food: 5
Service: 5
Kayla Love
Deleted my last review. I get the same beverage every morning and I am happy with my beverage and the customer service.
Atmosphere: 5
Food: 5
Service: 5
Ashley Kotnik
Such a great store and location! The staff is always so friendly, even when it is super busy!
Atmosphere: 5
Food: 5
Service: 5
kayla johnson
I've been coming here since they opened I've always enjoyed my drink and the employee interaction here until recently. One day we tipped one of the gentleman $100 for how amazing his customer service was. I order online to pick-up before work which is such an amazing convenience. But recently I've noticed the dollar I've been paying for extra caramel for the last few months, I only get once in a while. One day I asked to speak to a manager and ask her how I can make sure that they know I'm requesting extra caramel and paying for it but have not been getting it. She was rude. That day I did not hit the extra caramel topping on top because I was tired of paying for what I was not getting. I tried to explain that to me as you talked over me and treated me as if I were an adolescent, I'm a 36-year-old woman. And ever since that day she's been rude every time I go through the drive-thru. She will turn her back at me, and she will give me mean looks. Just the other day I went through the drive-thru I noticed my drink did not have extra caramel topping again so at this point I'm asking them to put extra caramel. You could see the frustration in her face, all of the employees are acting different and all because I'm asking for what I paid for? Not a very professional establishment whatsoever anymore. I feel unsettled going here now, as if it's a mean girls group. It is completely uncalled for. Spending nearly $200 a month for my coffee before I go to work just for them to set the tone in the morning for me. There are two wonderful young girls that work there, who stay true to their customer service and kindness which I appreciate. But the atmosphere of this place all because I'm asking for what I pay for is absurd. Not to mention I tip every single time. I go at around 8:30 Monday through Friday, It takes two seconds to check the cameras and see the facial reactions & uncalled for attitudes that I get in the morning that I believe the owner of this establishment should look at. And to the manager, if you have the ability to look at my transaction history as I was trying to explain, I always put extra caramel topping but that day that I asked you about it I was tired of paying an extra dollar and not getting it. Leaving this review makes me nervous But I would rather bring it to somebody's attention rather than Caribou not just losing a customer but losing a customer that very much enjoyed their coffee and the politeness of the crew that worked there. It's sad we live in a world where we can't ask questions, get clarification, or request what we paid for with out getting backlash. I also work with the public, when a customer respectfully asks me to do something, having GENUINE polite customer service is my number one priority & it's my job. Thank you to the two young ladies who continuously are polite and genuine with our interaction. In the next few days I will get their names and update my review.
Atmosphere: 3
Food: 3
Service: 3
Sherry Randa
Friendly greeting, great personalized service, and fantastic coffee here!
First time going to this caribou location and it was amazing. The staff was so sweet. Loved the drive thru and walk up option. The outdoor seating was plentiful.
Atmosphere: 5
Food: 5
Service: 5
Niki Belpedio
Fast & friendly!
Service: 5
114teardrops
very good ?
Atmosphere: 5
Food: 5
Service: 5
Alaina Hoppe
What a dream team!! Thanks for always being great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Lisa Rust
Very friendly and prompt. Breakfast sandwich was delicious and hot!
I'm a new customer but have had nothing but great & friendly service every time.
Atmosphere: 5
Food: 5
Service: 5
Quick, accurate, delicious and Friendly. Will be back soon!
Atmosphere: 5
Service: 5
This is a drive through, but the barista was extremely helpful!
Service: 5
Quick, simple and I was on my way very quickly
Great service! Awesome coffee!
Atmosphere: 5
Food: 5
Service: 5
Team members at this location were super helpful in navigating their new payment system.
Atmosphere: 5
Food: 5
Service: 5
Deleted my last review.
I get the same beverage every morning and I am happy with my beverage and the customer service.
Atmosphere: 5
Food: 5
Service: 5
Such a great store and location! The staff is always so friendly, even when it is super busy!
Atmosphere: 5
Food: 5
Service: 5
I've been coming here since they opened I've always enjoyed my drink and the employee interaction here until recently. One day we tipped one of the gentleman $100 for how amazing his customer service was. I order online to pick-up before work which is such an amazing convenience. But recently I've noticed the dollar I've been paying for extra caramel for the last few months, I only get once in a while. One day I asked to speak to a manager and ask her how I can make sure that they know I'm requesting extra caramel and paying for it but have not been getting it. She was rude. That day I did not hit the extra caramel topping on top because I was tired of paying for what I was not getting. I tried to explain that to me as you talked over me and treated me as if I were an adolescent, I'm a 36-year-old woman. And ever since that day she's been rude every time I go through the drive-thru. She will turn her back at me, and she will give me mean looks. Just the other day I went through the drive-thru I noticed my drink did not have extra caramel topping again so at this point I'm asking them to put extra caramel. You could see the frustration in her face, all of the employees are acting different and all because I'm asking for what I paid for? Not a very professional establishment whatsoever anymore. I feel unsettled going here now, as if it's a mean girls group. It is completely uncalled for. Spending nearly $200 a month for my coffee before I go to work just for them to set the tone in the morning for me. There are two wonderful young girls that work there, who stay true to their customer service and kindness which I appreciate. But the atmosphere of this place all because I'm asking for what I pay for is absurd. Not to mention I tip every single time. I go at around 8:30 Monday through Friday, It takes two seconds to check the cameras and see the facial reactions & uncalled for attitudes that I get in the morning that I believe the owner of this establishment should look at. And to the manager, if you have the ability to look at my transaction history as I was trying to explain, I always put extra caramel topping but that day that I asked you about it I was tired of paying an extra dollar and not getting it. Leaving this review makes me nervous But I would rather bring it to somebody's attention rather than Caribou not just losing a customer but losing a customer that very much enjoyed their coffee and the politeness of the crew that worked there. It's sad we live in a world where we can't ask questions, get clarification, or request what we paid for with out getting backlash. I also work with the public, when a customer respectfully asks me to do something, having GENUINE polite customer service is my number one priority & it's my job. Thank you to the two young ladies who continuously are polite and genuine with our interaction. In the next few days I will get their names and update my review.
Atmosphere: 3
Food: 3
Service: 3
Friendly greeting, great personalized service, and fantastic coffee here!
Service: 5
Restaurantji Recommends
First time going to this caribou location and it was amazing. The staff was so sweet. Loved the drive thru and walk up option. The outdoor seating was plentiful.
Atmosphere: 5
Food: 5
Service: 5
Fast & friendly!
Service: 5
very good ?
Atmosphere: 5
Food: 5
Service: 5
What a dream team!! Thanks for always being great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Very friendly and prompt. Breakfast sandwich was delicious and hot!
Atmosphere: 5
Food: 5
Service: 5
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