food was terrible, chicken strips were so small. customer service is absolutely terrible. they can't get a order right for the life of them
Joe Dunbar
I love the food! The staff is very kind and generous. The atmosphere is kind of dull, but it can't always be perfect. I always go there, and it gets better every time, and last time, they got a new drink machine, which is very cool.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket
Mari Jo Woldstad
We stopped in this afternoon to place a to-go order before leaving town. We do not live in International Falls and options for lunch were limited to choose from before heading out.There was 1 person taking orders when we entered and with in a couple minutes another employee named Aubree opened a register and asked to take our order. She seemed annoyed that she had to take an order and then gave the attitude that she wanted us to "hurry up and just order". Our order consisted of 2 combo meals and we substituted our beverage for a blizzard. Our order came to $37!! When she said the total due, we were shocked and we questioned the fact it was really $37. Again, with an annoyed attitude, she said yep with a face that was clear she didnt care. We stated how that was approximately $10 higher than another DQ we've been to, and she just shrugged.We paid the total, she walked away to the drive up window, and she must've heard us talking. She came back and asked if we wanted a receipt, of course we said yes. She printed it off and rudely handed it to us then walked away. We stood to the side waiting for our order, we watched the food get made and then sit there for a bit. She walked by it a couple times then eventually stopped, placed the food in a bag, and hastily handed it to us. We collected our food and left, vowing to never stop her again. $37 for subpar fast food!? We won't make that mistake twice. Just for comparison- Culver's would've cost us between $21 to $25 depending on meals and custard size.....and Culver's is a million times better than DQ!!1 of the blizzards was the new York cheesecake with strawberry. It tasted nothing like cheesecake and tasted everything like cinnamon and nutmeg or a fall flavor of something festive like gingerbread or similar. Needless to say, it was a disappointing flavor when you're expecting something else.Aubree is a very rude employee! I don't know her position or title, but she should go find a different job where she doesn't need to interact with or see people. The interior of the establishment was not clean (floors were dirty) and Attitudes sucked!!This visit and transaction deserves 0 stars but since there is not a 0, we had to mark 1 star (that's too generous).Skip stopping here, find another business to support. And if International Falls and other small towns want to keep their business/doors open....stop screwing over the patrons. People will stop coming and spend their hard earned money somewhere else! We made a mistake to stop here once, we will not stop again and never make another purchase at this DQ location.
Chrissy Nordeen
Overcharged me. Had same thing at different DQ 2 days before and was twice as
Atmosphere: 3
Food: 5
Service: 5
Buggy Jo Morin
I ordered and then 2 minutes later I get my food. beautiful service and good food. Hope to come here again.Parking: lots of spots on either side
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket
Dale Johnson
Five stars, in case you missed it. Thought the prices were high, but after a visit to Hardee's, I realized 20 years or so had gone by in a blink, and thats just what convenience food costs nowdays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket
Santa Clause
Ok i understand they have staffing issues, but really how hard is it to post on the doors that its "take out only, dining room closed"... we went in and like dummies went to order then realized that the dining room was not just blocked off on one side (as for cleaning) but completely blocked off. My wife, who is having mobility issues, really didn't need the additional steps in and waiting until staff told us of the closure... We went elsewhere to eat.Wheelchair accessibility: No proper signage to closed dining room means those with mobility issues have to get inside before finding out they have nowhere to eat at... disappointing!
Atmosphere: 3
Food: 4
Service: 2
robin baumchen
With 5 people behind the counter, only 1 taking orders and a very long line, 3 were standing around not doing anything, and 1 was playing with the swatting end of a fly swatter right next to all of the ice cream toppings and blizzard ingredients. I did not stay to see if he washed his hands.Service hours are spotty and some times drive through only. It is extremely rare to be able to sit in the atrium.I hope things make a change for the better soon.
I can't stay quiet about how incredibly rude these workers are.. I have a psychiatric service dog, perfectly groomed, perfectly behaved. I don't even dine in. I pick up mobile orders and sometimes when I have to I make an order at the counter when the app isn't working properly. They look at me and treat me like I'm disgusting or something. This past time before asking me if he was a service dog they told me I couldn't be in there and that they just weren't going to take my order.. in the rudest way. They did after I told them but she didn't seem happy about it. I felt pretty embarrassed in front of several customers and decided to wait outside for my order. I just picked up an order again and a worker ran to the door with my food and told me not to come in. Didn't even get a chance to ask for ketchup like I intended. there is no reason for this behavior. I am extremely polite. I don't cause any kind of inconvenience to anybody! The workers are just a bunch of stuck up little brats..
Atmosphere: 1
Food: 3
Service: 1
Beverly Evans
They said they were too short staffed to have indoor seating to eat our food…but there were 7 people working! Go figure - we ate outside.
Atmosphere: 2
Food: 4
Service: 3
Julie Carlson
Ordered hot fudge malts. If we wanted tasteless runny malts, we would've ordered them that way. . Somebody in there needs to learn how to make malts
Spam Spam
food took forever, service was slow, employees look miserable, icecream was melted before food arrived, so short staffed it takes
Atmosphere: 1
Food: 2
Service: 1
Shirley Dilly
It was ok. Just was a little upset about the 85 cent blizzards. Some people don't use apps so how do they get a deal? Not really fare to them but oh well.Wheelchair accessibility: Never seen a push button for them but you can use the drive through.
food was terrible, chicken strips were so small. customer service is absolutely terrible. they can't get a order right for the life of them
I love the food! The staff is very kind and generous. The atmosphere is kind of dull, but it can't always be perfect. I always go there, and it gets better every time, and last time, they got a new drink machine, which is very cool.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket
We stopped in this afternoon to place a to-go order before leaving town. We do not live in International Falls and options for lunch were limited to choose from before heading out.There was 1 person taking orders when we entered and with in a couple minutes another employee named Aubree opened a register and asked to take our order. She seemed annoyed that she had to take an order and then gave the attitude that she wanted us to "hurry up and just order". Our order consisted of 2 combo meals and we substituted our beverage for a blizzard. Our order came to $37!! When she said the total due, we were shocked and we questioned the fact it was really $37. Again, with an annoyed attitude, she said yep with a face that was clear she didnt care. We stated how that was approximately $10 higher than another DQ we've been to, and she just shrugged.We paid the total, she walked away to the drive up window, and she must've heard us talking. She came back and asked if we wanted a receipt, of course we said yes. She printed it off and rudely handed it to us then walked away. We stood to the side waiting for our order, we watched the food get made and then sit there for a bit. She walked by it a couple times then eventually stopped, placed the food in a bag, and hastily handed it to us. We collected our food and left, vowing to never stop her again. $37 for subpar fast food!? We won't make that mistake twice. Just for comparison- Culver's would've cost us between $21 to $25 depending on meals and custard size.....and Culver's is a million times better than DQ!!1 of the blizzards was the new York cheesecake with strawberry. It tasted nothing like cheesecake and tasted everything like cinnamon and nutmeg or a fall flavor of something festive like gingerbread or similar. Needless to say, it was a disappointing flavor when you're expecting something else.Aubree is a very rude employee! I don't know her position or title, but she should go find a different job where she doesn't need to interact with or see people. The interior of the establishment was not clean (floors were dirty) and Attitudes sucked!!This visit and transaction deserves 0 stars but since there is not a 0, we had to mark 1 star (that's too generous).Skip stopping here, find another business to support. And if International Falls and other small towns want to keep their business/doors open....stop screwing over the patrons. People will stop coming and spend their hard earned money somewhere else! We made a mistake to stop here once, we will not stop again and never make another purchase at this DQ location.
Overcharged me. Had same thing at different DQ 2 days before and was twice as
Atmosphere: 3
Food: 5
Service: 5
I ordered and then 2 minutes later I get my food. beautiful service and good food. Hope to come here again.Parking: lots of spots on either side
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket
Five stars, in case you missed it. Thought the prices were high, but after a visit to Hardee's, I realized 20 years or so had gone by in a blink, and thats just what convenience food costs nowdays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket
Ok i understand they have staffing issues, but really how hard is it to post on the doors that its "take out only, dining room closed"... we went in and like dummies went to order then realized that the dining room was not just blocked off on one side (as for cleaning) but completely blocked off. My wife, who is having mobility issues, really didn't need the additional steps in and waiting until staff told us of the closure... We went elsewhere to eat.Wheelchair accessibility: No proper signage to closed dining room means those with mobility issues have to get inside before finding out they have nowhere to eat at... disappointing!
Atmosphere: 3
Food: 4
Service: 2
With 5 people behind the counter, only 1 taking orders and a very long line, 3 were standing around not doing anything, and 1 was playing with the swatting end of a fly swatter right next to all of the ice cream toppings and blizzard ingredients. I did not stay to see if he washed his hands.Service hours are spotty and some times drive through only. It is extremely rare to be able to sit in the atrium.I hope things make a change for the better soon.
Atmosphere: 2
Food: 1
Service: 2
I waited over 20 minutes today for a
Atmosphere: 2
Food: 2
Service: 1
Good food and great prices.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I can't stay quiet about how incredibly rude these workers are.. I have a psychiatric service dog, perfectly groomed, perfectly behaved. I don't even dine in. I pick up mobile orders and sometimes when I have to I make an order at the counter when the app isn't working properly. They look at me and treat me like I'm disgusting or something. This past time before asking me if he was a service dog they told me I couldn't be in there and that they just weren't going to take my order.. in the rudest way. They did after I told them but she didn't seem happy about it. I felt pretty embarrassed in front of several customers and decided to wait outside for my order. I just picked up an order again and a worker ran to the door with my food and told me not to come in. Didn't even get a chance to ask for ketchup like I intended. there is no reason for this behavior. I am extremely polite. I don't cause any kind of inconvenience to anybody! The workers are just a bunch of stuck up little brats..
Atmosphere: 1
Food: 3
Service: 1
They said they were too short staffed to have indoor seating to eat our food…but there were 7 people working! Go figure - we ate outside.
Atmosphere: 2
Food: 4
Service: 3
Ordered hot fudge malts. If we wanted tasteless runny malts, we would've ordered them that way. . Somebody in there needs to learn how to make malts
food took forever, service was slow, employees look miserable, icecream was melted before food arrived, so short staffed it takes
Atmosphere: 1
Food: 2
Service: 1
It was ok. Just was a little upset about the 85 cent blizzards. Some people don't use apps so how do they get a deal? Not really fare to them but oh well.Wheelchair accessibility: Never seen a push button for them but you can use the drive through.