The young girl and man working on Feb 13th at 6pm need retrained. I got an online order and when I came in I got two soups since they don’t let you get that on the app. They were very nice, but when I got home and opened my food I was very surprised and upset. I have managed THREE subways myself so I know the standards and this was not it. My soups were barely full, not even up to the notch that is the fill line. Both soups could have fit in one bowl. And my sandwiches had almost no toppings. I asked VERY nicely in my online order note for extra pickles and olives and even the meat in my sandwich was barely there. I don’t know if they are struggling with inventory or trying to save money on ingredients but I am a very regular customer and was extremely disappointed and unsatisfied tonight. Please re train your employees and make sure they are following the product build cards that sit in front of their faces.
Amin GPP
Had an issue with door dash not picking up My order and the manager named Wendy did everything she could to get my order to me she's a great manager and hope owner sees this and gives her a raise or something for doi g a great job and I recommend this subway restaurant to anyone
J G
Sropped here at 3pm in the afternoon. An employee was sweeping, and the other one showed up from the back. As he was putting on his gloves, he mumbled something so I thought I could start the order. Told him a #99, footlong Italian. He said just a minute let me get my gloves on. Then asked me again what I wanted. Is it really that hard to remember that little bit? The other employee proceeded to sweep the floor around us, hitting my foor with his broom. Then the one behind the counter asked what kind of cheese I wanted so I told him American. He finished the meat then said, I'm sorry, I forgot, what kind of cheese? At this point the other employee came back to help finish the sandwiches. We paid and walked away.
Nothing says IDC about a customer than ignoring them when they enter your establishment, ignoring what they say, not immediately helping them, or keeping your store clean. Several tables and the pop area were disgusting.
Atmosphere: 1
Food: 2
Service: 1
Melanie Hurney
Travel past Jackson every couple months. Each time I've stopped have had great service!
L. world
Good service,kind,thanks,???
Atmosphere: 5
Food: 5
Service: 5
Joe Verizon
I ordered the foot long pretzel and it was served with Mustard, Not cheese?Not a fan, I won't order it again
Atmosphere: 4
Food: 4
Service: 4
Jacob Montes
Great staff, friendly, polite. Great hospitality!
Atmosphere: 5
Food: 5
Service: 5
Alex
Why would you have a place open that they are super rude? Where do all your good employees go? I'm not sure why I bother. No one trained. Very mean to me and my kids. Complaining about having to work and help customers. In my day, we worked and didn't say a word about it. Disrespectful. Will not be returning. No wonder this place is always dead. Never seen anything so awful in my life!
Atmosphere: 1
Food: 1
Service: 1
sherrie Kosidowski
We were craving fresh, and this Subway delivered. Sandwiches were made to our exact liking.
They ate my food right in front of me, and they still expected me to pay.
korey leopold
Caitlin always makes my sandwiches perfectly. Using the app with the drive through at the new location is very convenient. Ingredients are always fresh.
John Svoboda
The new menu is great.The new layout is greatService is fast.They have a drive thru to order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Italian Sub
fistticuffs
Why do we have a drive thru and nobody knows how to make a sandwich? Third time I've gotten a ice cold sub where the meat should have been heated up.
LovesFall10
Due to very few restaurant choices in Jackson we went to Subway. Sandwich was good. Staff was efficient.
The young girl and man working on Feb 13th at 6pm need retrained. I got an online order and when I came in I got two soups since they don’t let you get that on the app. They were very nice, but when I got home and opened my food I was very surprised and upset. I have managed THREE subways myself so I know the standards and this was not it. My soups were barely full, not even up to the notch that is the fill line. Both soups could have fit in one bowl. And my sandwiches had almost no toppings. I asked VERY nicely in my online order note for extra pickles and olives and even the meat in my sandwich was barely there. I don’t know if they are struggling with inventory or trying to save money on ingredients but I am a very regular customer and was extremely disappointed and unsatisfied tonight. Please re train your employees and make sure they are following the product build cards that sit in front of their faces.
Had an issue with door dash not picking up
My order and the manager named Wendy did everything she could to get my order to me she's a great manager and hope owner sees this and gives her a raise or something for doi g a great job and I recommend this subway restaurant to anyone
Sropped here at 3pm in the afternoon. An employee was sweeping, and the other one showed up from the back. As he was putting on his gloves, he mumbled something so I thought I could start the order. Told him a #99, footlong Italian. He said just a minute let me get my gloves on. Then asked me again what I wanted. Is it really that hard to remember that little bit? The other employee proceeded to sweep the floor around us, hitting my foor with his broom. Then the one behind the counter asked what kind of cheese I wanted so I told him American. He finished the meat then said, I'm sorry, I forgot, what kind of cheese? At this point the other employee came back to help finish the sandwiches. We paid and walked away.
Nothing says IDC about a customer than ignoring them when they enter your establishment, ignoring what they say, not immediately helping them, or keeping your store clean. Several tables and the pop area were disgusting.
Atmosphere: 1
Food: 2
Service: 1
Travel past Jackson every couple months. Each time I've stopped have had great service!
Good service,kind,thanks,???
Atmosphere: 5
Food: 5
Service: 5
I ordered the foot long pretzel and it was served with Mustard, Not cheese?Not a fan, I won't order it again
Atmosphere: 4
Food: 4
Service: 4
Great staff, friendly, polite. Great hospitality!
Atmosphere: 5
Food: 5
Service: 5
Why would you have a place open that they are super rude? Where do all your good employees go? I'm not sure why I bother. No one trained. Very mean to me and my kids. Complaining about having to work and help customers. In my day, we worked and didn't say a word about it. Disrespectful. Will not be returning. No wonder this place is always dead. Never seen anything so awful in my life!
Atmosphere: 1
Food: 1
Service: 1
We were craving fresh, and this Subway delivered. Sandwiches were made to our exact liking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
Parking: Very good
Restaurantji Recommends
They ate my food right in front of me, and they still expected me to pay.
Caitlin always makes my sandwiches perfectly. Using the app with the drive through at the new location is very convenient. Ingredients are always fresh.
The new menu is great.The new layout is greatService is fast.They have a drive thru to order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Italian Sub
Why do we have a drive thru and nobody knows how to make a sandwich? Third time I've gotten a ice cold sub where the meat should have been heated up.
Due to very few restaurant choices in Jackson we went to Subway. Sandwich was good. Staff was efficient.
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