Really great service! We came in on Labor Day, and while they were a little backed up as far as sandwiches, and out of the stuff for the drinks we wanted, they were very transparent, kind, and accommodating about it, and made sure we still had a good experience. It's clear that they care, and we'll be sure to come back!
Atmosphere: 5
Food: 5
Service: 5
Travis Hoy
What happened to this place? I used to work down the road, went for lunch quite often and I i loved it. Wife and I stopped in to grab lunch yesterday, waited 10 minutes for someone to take our order, even though multiple people he walked right past us at the register. Finally, had to ask if we had to order online or something. Some girl begrudgingly helped us. We watched as the same thing played out with other customers after us. There were 8 or 10 people working, it took us forty minutes to order and get 2 sandwiches. When we did get them, they didn't have the avocado spread for my wife's sandwich, or tomatoes and although the menu said cabbage, it came with lettuce, although the menu said pepperjack cheese, it was some other cheese. The energy in that place was palpable. No one talked to each other, no one cares in there any more. Too bad, used to love this place. On to the next...
Atmosphere: 3
Food: 2
Service: 1
Tammy Schotzko
Not only is the bread AMAZING, but the woman who waited on us was very kind and made an awkward situation with a gift card go very smooth - much appreciated!!
Atmosphere: 5
Food: 5
Service: 5
Don Julio
I am extremely disappointed with both the selection and customer service during my recent visit. I stood around waiting to be acknowledged, and ultimately had to approach someone myself to ask about sourdough bread. The response I received was simply, “We don’t have any sourdough bread”—with no attempt to offer an alternative, explanation, or assistance.
The employee I spoke with appeared completely disengaged, and none of the other staff greeted me or acknowledged my presence. I couldn’t help but wonder if this lack of basic courtesy had something to do with me being there with my special needs, disabled son, who is not yet six years old. Regardless, no customer should feel ignored.
On top of that, the store itself was disappointing. Many shelves were empty, and what little bread was available looked old, hard, and cold—far from fresh. The focaccia on display was rock hard, and I didn’t smell fresh bread anywhere in the store. The atmosphere was more of a hangout for employees than a bakery, with several young staff standing around chatting instead of helping customers.
This is especially disheartening because on a previous visit, the sourdough and focaccia were absolutely delicious. Unfortunately, the drop in both product quality and customer service has made it clear I will not be returning. Customer service and fresh products should be the foundation of a business like this, and sadly, both were missing here.
Atmosphere: 1
Food: 1
Service: 1
Kari Skoglund Hoy
Just stopped for a sandwich today. Seems like we were a bother to those working there. It took 15 minutes to make 2 sandwiches and mine came without 3 of the listed ingredients. No avocados or tomatoes available ... come on Great Harvest! I won't be back!!
Larry Schauberger
I ordered a sandwich, but I got a knuckle sandwich. Don't know why the guy making my sandwich had to take his anger out on it but it was beat like it owed him money. Not enough sauce, dry bread isn't what I wanted to choke down for breakfast.
U K
Been here multiple times and I’m always disappointed. Got some sliced sourdough bread that was just made terribly. It actually fell apart trying to get it out of the bag. It just crumbled and ripped apart? Never seen bread like that. Also i just find that most of their baked goods are low effort and unimpressive.
Food: 1
Tom U
Brought a purchase back due to unclean product. Had to point it out to an manager. They didn't appear phased by it, only to offer me a replacement that had the same problem. All product of that item should've been removed from the counters at that point since it was dangerous to customers. Where are the MN food inspectors when you need them.
Atmosphere: 1
Food: 1
Service: 1
I Ping Therefore I Spam
Great spot for fresh natural bread. Also the breakfast sandwiches are bomb
Atmosphere: 4
Food: 5
Service: 4
KT Hovda
I don't buy bread anywhere, but here after I had tasted a loaf. Their menus change monthly and their flavor combinations are unique and hearty.
I bought some cinnamon granola and didn't think twice that it was dark brown. It's so over-baked that it is bitter and inedible.
Bria Dianne
Ordered the harvest veggie. It came with 2 pieces of end bread, no tomato, no sauce, no avocado. I understand one end piece but two? Totally unacceptable sandwich. Can’t believe I paid $12 for this. 2 stars because place is clean and bread is fresh but get it together. Minnetonka location is much better. I am so disappointed.
First Last
Awesome. Fresh bread and everything else.
Michelle T
Stopped in here to grab some bread for my family. I got the potato rosemary and the red white and blue. I decided to eat a piece of the red white and blue on the way home and I was very disappointed at how extraordinarily dry and stale it was. This did not taste like fresh bread.What a waste of money! It makes phenomenal toast, but I don't buy fresh bread just to make toast. The rosemary and potato bread tasted very good and seemed to be a bit fresher than the other one. overall I wasn't super satisfied with my experience here, If I buy bread from a bakery, I expected to be fresh and not dry and stale. The staff was very friendly, so that was nice.
Lanee Noble
2nd attempt here, bland sandwich, short staffed, so many choices in Maple Grove staff should at least say thank you or have a nice day. Also, ordered half a grilled sandwich & chips but no chips. Bummer because the bread is great so will stick to that going forward.
Really great service! We came in on Labor Day, and while they were a little backed up as far as sandwiches, and out of the stuff for the drinks we wanted, they were very transparent, kind, and accommodating about it, and made sure we still had a good experience. It's clear that they care, and we'll be sure to come back!
Atmosphere: 5
Food: 5
Service: 5
What happened to this place? I used to work down the road, went for lunch quite often and I i loved it. Wife and I stopped in to grab lunch yesterday, waited 10 minutes for someone to take our order, even though multiple people he walked right past us at the register. Finally, had to ask if we had to order online or something. Some girl begrudgingly helped us. We watched as the same thing played out with other customers after us. There were 8 or 10 people working, it took us forty minutes to order and get 2 sandwiches. When we did get them, they didn't have the avocado spread for my wife's sandwich, or tomatoes and although the menu said cabbage, it came with lettuce, although the menu said pepperjack cheese, it was some other cheese.
The energy in that place was palpable. No one talked to each other, no one cares in there any more. Too bad, used to love this place. On to the next...
Atmosphere: 3
Food: 2
Service: 1
Not only is the bread AMAZING, but the woman who waited on us was very kind and made an awkward situation with a gift card go very smooth - much appreciated!!
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed with both the selection and customer service during my recent visit. I stood around waiting to be acknowledged, and ultimately had to approach someone myself to ask about sourdough bread. The response I received was simply, “We don’t have any sourdough bread”—with no attempt to offer an alternative, explanation, or assistance.
The employee I spoke with appeared completely disengaged, and none of the other staff greeted me or acknowledged my presence. I couldn’t help but wonder if this lack of basic courtesy had something to do with me being there with my special needs, disabled son, who is not yet six years old. Regardless, no customer should feel ignored.
On top of that, the store itself was disappointing. Many shelves were empty, and what little bread was available looked old, hard, and cold—far from fresh. The focaccia on display was rock hard, and I didn’t smell fresh bread anywhere in the store. The atmosphere was more of a hangout for employees than a bakery, with several young staff standing around chatting instead of helping customers.
This is especially disheartening because on a previous visit, the sourdough and focaccia were absolutely delicious. Unfortunately, the drop in both product quality and customer service has made it clear I will not be returning. Customer service and fresh products should be the foundation of a business like this, and sadly, both were missing here.
Atmosphere: 1
Food: 1
Service: 1
Just stopped for a sandwich today. Seems like we were a bother to those working there. It took 15 minutes to make 2 sandwiches and mine came without 3 of the listed ingredients. No avocados or tomatoes available ... come on Great Harvest! I won't be back!!
I ordered a sandwich, but I got a knuckle sandwich. Don't know why the guy making my sandwich had to take his anger out on it but it was beat like it owed him money. Not enough sauce, dry bread isn't what I wanted to choke down for breakfast.
Been here multiple times and I’m always disappointed. Got some sliced sourdough bread that was just made terribly. It actually fell apart trying to get it out of the bag. It just crumbled and ripped apart? Never seen bread like that. Also i just find that most of their baked goods are low effort and unimpressive.
Food: 1
Brought a purchase back due to unclean product. Had to point it out to an manager. They didn't appear phased by it, only to offer me a replacement that had the same problem. All product of that item should've been removed from the counters at that point since it was dangerous to customers. Where are the MN food inspectors when you need them.
Atmosphere: 1
Food: 1
Service: 1
Great spot for fresh natural bread. Also the breakfast sandwiches are bomb
Atmosphere: 4
Food: 5
Service: 4
I don't buy bread anywhere, but here after I had tasted a loaf. Their menus change monthly and their flavor combinations are unique and hearty.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I bought some cinnamon granola and didn't think twice that it was dark brown. It's so over-baked that it is bitter and inedible.
Ordered the harvest veggie. It came with 2 pieces of end bread, no tomato, no sauce, no avocado. I understand one end piece but two? Totally unacceptable sandwich. Can’t believe I paid $12 for this. 2 stars because place is clean and bread is fresh but get it together. Minnetonka location is much better. I am so disappointed.
Awesome. Fresh bread and everything else.
Stopped in here to grab some bread for my family. I got the potato rosemary and the red white and blue. I decided to eat a piece of the red white and blue on the way home and I was very disappointed at how extraordinarily dry and stale it was. This did not taste like fresh bread.What a waste of money! It makes phenomenal toast, but I don't buy fresh bread just to make toast. The rosemary and potato bread tasted very good and seemed to be a bit fresher than the other one. overall I wasn't super satisfied with my experience here, If I buy bread from a bakery, I expected to be fresh and not dry and stale. The staff was very friendly, so that was nice.
2nd attempt here, bland sandwich, short staffed, so many choices in Maple Grove staff should at least say thank you or have a nice day. Also, ordered half a grilled sandwich & chips but no chips. Bummer because the bread is great so will stick to that going forward.
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