The food at this market grille is better than most. It’s the people who work here that really make you not want to come. I am not sure if it’s an age thing or pure lack of common sense & respect for its customers. It does not matter how good the food is if customer don’t feel welcomed. I usually visit this location on Sundays for dinner and this is the 2nd week in a row I’ve encountered issues. Last week a young Asian girl just acted as if she did not she me at all. And when I approached the counter for check out she spun the bag holder around for me to bag my own items at the MARKET GRILLE. When I watched her bag everything else for everyone else in line before me. Today 3 girls stood at the register only one working as I stood in line waiting for an order I had placed and was picking up. Not once did anyone ask me if I was picking up or placing an order. And not once was I greeted when I got to the counter. At this point I can’t tell if they are racist or just merely lack customer service skills. Either way I won’t be back.
Atmosphere: 1
Food: 5
Service: 1
Cathy Graf
I had high expectations for a tasty burger, but it must've been a lower fat content - very dense and not juicy as I'd hoped. Fries were delicious!
Atmosphere: 5
Food: 3
Service: 4
Julie Me
The little grill area when you walk in serves some affordable and tasty burgers and brats!
Atmosphere: 3
Food: 4
Service: 4
Miranda K
Sushi nights!
Atmosphere: 4
Food: 4
Service: 3
Steven Schrunk
Good value for a quick breakfast
Atmosphere: 3
Food: 4
Service: 5
John Rodeberg
We’ve had good experiences in the past and really enjoyed good food and service. We saw the Happy Hour deal and stopped with family, really looking forward to a good meal. Not the same experience this time. One meal had overdone burger (dry) and overcooked fries and I had rubbery cool fries and a lukewarm sandwich, in the same order. Servers, especially at the bar, didn’t seem like they wanted to be there.We will try it again, hoping for a better experience.
Atmosphere: 3
Food: 2
Service: 2
Jeremy
I got a cheeseburger that was marked. It was cooked at 4:29 PM and even after eating, I guess it's 6 o'clock now. But within 1/2 hour's time the thing was hard and terrible. Facing dry same with the cheesecards. I purchased at the same time although they were made at 5:29.
Atmosphere: 4
Food: 1
Service: 4
Diane K Johnson
I can’t say enough positive things about the catering at the Maple Grove location. I had ordered sloppy joes for my Labor Day weekend camping trip. When I went to cook the meat, I discovered that they had given me taco meat instead. Which was, of course, disappointing. I called them the next day to let them know, and they couldn’t have been more apologetic and accommodating. No excuses were made. They just asked how they can make it right. I told the catering manager that all I really wanted were the sloppy joes and he insisted that he provide a side of my choice;anything I wanted. They made it all available for me the very next day and added mac and cheese to my order. When I arrived, the manager greeted me and asked me if there was anything else I might need. Customer service!! That is so rare these days and goes a long way!! I will continue to go to Hy-Vee because of the way I was treated! And all of the food was delicious!! Highly recommend!
Diane Keller Johnson
I can’t say enough positive things about the catering at the Maple Grove location. I had ordered sloppy joes for my Labor Day weekend camping trip. When I went to cook the meat, I discovered that they had given me taco meat instead. Which was, of course, disappointing. I called them the next day to let them know, and they couldn’t have been more apologetic and accommodating. No excuses were made. They just asked how they can make it right. I told the catering manager that all I really wanted were the sloppy joes and he insisted that he provide a side of my choice;anything I wanted. They made it all available for me the very next day and added mac and cheese to my order. When I arrived, the manager greeted me and asked me if there was anything else I might need. Customer service!! That is so rare these days and goes a long way!! I will continue to go to Hy-Vee because of the way I was treated! And all of the food was delicious!! Highly recommend!
Josh Partridge
Overall really great value for the food. Seems to be a little service disconnect with the kids menu being from the main deli, but still a good experience.
Food was great, but had to wait for staff (the only one working the bar area) on a couple different occasions to place orders. Staff was friendly and apologetic. As the area grows and more people choose to dine here, extra staff will make this an over the top experience.
Atmosphere: 5
Food: 5
Service: 4
Carla Dold
Wow !! Even a Bar This store has everything !!!First time at a Hy-Vee
Atmosphere: 5
Food: 5
Service: 5
Deepak A Mani
Price is higher than other locations, specifically grocery items \\u0026 milk product.
Atmosphere: 4
Food: 4
Service: 4
David Sorensen
Avoid the meat counter. Meat guy - Steven R, refused to custom cut Ribeye steaks for my wife. Only offerings are thin cuts. I complained to the store.....not a peep from anyone which shows me they are going downhill fast. Hamel / Medina needs a full service store like a Lunds or Byerlys.
David Sorensen
Avoid the meat counter. Meat guy - Steven R, refused to custom cut Ribeye steaks for my wife. Only offerings are thin cuts. I complained to the store.....not a peep from anyone which shows me they are going downhill fast. Hamel / Medina needs a full service store like a Lunds or Byerlys.
The food at this market grille is better than most. It’s the people who work here that really make you not want to come. I am not sure if it’s an age thing or pure lack of common sense & respect for its customers. It does not matter how good the food is if customer don’t feel welcomed. I usually visit this location on Sundays for dinner and this is the 2nd week in a row I’ve encountered issues. Last week a young Asian girl just acted as if she did not she me at all. And when I approached the counter for check out she spun the bag holder around for me to bag my own items at the MARKET GRILLE. When I watched her bag everything else for everyone else in line before me. Today 3 girls stood at the register only one working as I stood in line waiting for an order I had placed and was picking up. Not once did anyone ask me if I was picking up or placing an order. And not once was I greeted when I got to the counter. At this point I can’t tell if they are racist or just merely lack customer service skills. Either way I won’t be back.
Atmosphere: 1
Food: 5
Service: 1
I had high expectations for a tasty burger, but it must've been a lower fat content - very dense and not juicy as I'd hoped. Fries were delicious!
Atmosphere: 5
Food: 3
Service: 4
The little grill area when you walk in serves some affordable and tasty burgers and brats!
Atmosphere: 3
Food: 4
Service: 4
Sushi nights!
Atmosphere: 4
Food: 4
Service: 3
Good value for a quick breakfast
Atmosphere: 3
Food: 4
Service: 5
We’ve had good experiences in the past and really enjoyed good food and service. We saw the Happy Hour deal and stopped with family, really looking forward to a good meal. Not the same experience this time. One meal had overdone burger (dry) and overcooked fries and I had rubbery cool fries and a lukewarm sandwich, in the same order. Servers, especially at the bar, didn’t seem like they wanted to be there.We will try it again, hoping for a better experience.
Atmosphere: 3
Food: 2
Service: 2
I got a cheeseburger that was marked. It was cooked at 4:29 PM and even after eating, I guess it's 6 o'clock now. But within 1/2 hour's time the thing was hard and terrible. Facing dry same with the cheesecards. I purchased at the same time although they were made at 5:29.
Atmosphere: 4
Food: 1
Service: 4
I can’t say enough positive things about the catering at the Maple Grove location. I had ordered sloppy joes for my Labor Day weekend camping trip. When I went to cook the meat, I discovered that they had given me taco meat instead. Which was, of course, disappointing. I called them the next day to let them know, and they couldn’t have been more apologetic and accommodating. No excuses were made. They just asked how they can make it right. I told the catering manager that all I really wanted were the sloppy joes and he insisted that he provide a side of my choice;anything I wanted. They made it all available for me the very next day and added mac and cheese to my order. When I arrived, the manager greeted me and asked me if there was anything else I might need. Customer service!! That is so rare these days and goes a long way!! I will continue to go to Hy-Vee because of the way I was treated! And all of the food was delicious!! Highly recommend!
I can’t say enough positive things about the catering at the Maple Grove location. I had ordered sloppy joes for my Labor Day weekend camping trip. When I went to cook the meat, I discovered that they had given me taco meat instead. Which was, of course, disappointing. I called them the next day to let them know, and they couldn’t have been more apologetic and accommodating. No excuses were made. They just asked how they can make it right. I told the catering manager that all I really wanted were the sloppy joes and he insisted that he provide a side of my choice;anything I wanted. They made it all available for me the very next day and added mac and cheese to my order. When I arrived, the manager greeted me and asked me if there was anything else I might need. Customer service!! That is so rare these days and goes a long way!! I will continue to go to Hy-Vee because of the way I was treated! And all of the food was delicious!! Highly recommend!
Overall really great value for the food. Seems to be a little service disconnect with the kids menu being from the main deli, but still a good experience.
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
Food was great, but had to wait for staff (the only one working the bar area) on a couple different occasions to place orders. Staff was friendly and apologetic. As the area grows and more people choose to dine here, extra staff will make this an over the top experience.
Atmosphere: 5
Food: 5
Service: 4
Wow !! Even a Bar This store has everything !!!First time at a Hy-Vee
Atmosphere: 5
Food: 5
Service: 5
Price is higher than other locations, specifically grocery items \\u0026 milk product.
Atmosphere: 4
Food: 4
Service: 4
Avoid the meat counter. Meat guy - Steven R, refused to custom cut Ribeye steaks for my wife. Only offerings are thin cuts. I complained to the store.....not a peep from anyone which shows me they are going downhill fast. Hamel / Medina needs a full service store like a Lunds or Byerlys.
Avoid the meat counter. Meat guy - Steven R, refused to custom cut Ribeye steaks for my wife. Only offerings are thin cuts. I complained to the store.....not a peep from anyone which shows me they are going downhill fast. Hamel / Medina needs a full service store like a Lunds or Byerlys.
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