Chick-fil-A Maplewood

Very good customer service but the food was not great.

Atmosphere: 5

Food: 2

Service: 5

A Great Chick-fil-A location. Food and service was excellent.

Atmosphere: 4

Food: 4

Service: 4

I was in the drive through while already waiting for 20min did a mobile order when got the pickup I asked for some sauce and cup of ice that I forgot to put on the mobile order. the lady at the drive through whose name is Tati soon to be manager catches an attitude and says I’m holding up the line and to come around. Now I didn’t mind going around but the fact that I sat in the line waited 20min and for her to speak like that as if I’m receiving a handout when I am as much of a customer as everyone else. I went inside to get my ice and the lady still with attitude comes while I’m talking to another employee to see what’s going on and when I tell her what I was upset about she continues to do the passive aggressive bs and tell em “are you upset about a sauce” and walks away!!! The fact that this woman is going to be a manager is with that attitude is mind boggling to me. When I asked for a manager or someone higher the other employees seemed like they didn’t know what to do or how to handle any type of escalated situation. The young lady they sent out to talk to me had no training and didn’t know what she was doing or talking. When I asked about owner or higher management they told me this place was private owned and don’t go by chick fila rules. I can’t believe that’s how their employees are trained. I have never had a bad experience at chick fila this is my first encounter. The only thing I would recommend for this location is not make that lady a manager get rid of her asap. She has no people skills and clearly no patience. No matter how busy you are there is no excuse for that nasty attitude. Please find another job it clearly shows you don’t like this one and can’t handle stress. Chick fila maplewood Minnesota please do better and retrain your folks on basic etiquette. Treat people with common decency and respect. We are spending our hard earned money here so a little respect isn’t asking for too much!!!!!!

Atmosphere: 1

Food: 1

Service: 1

The young crew working were so polite and well- mannered. I loved everything about my first experience here. I will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

They will give away deliveries to thieves and just let the order keep going around and around between drivers without remaking it or canceling it. With absolutely no regard to the customer or drivers. Pathetic.

Atmosphere: 1

Food: 1

Service: 1

Quick and delicious!

Atmosphere: 5

Food: 5

Service: 5

8-13-25 @9pm
They got my order wrong. I asked to upgrade to mac&cheese from french fries for the #1 meal. I got to the window, recieved the food, went through the bag and realized they gave me fries and no mac.
I kindly told the girl at the window ( Who never repeated my order back to me, just asked for my name) and she proceeded to roll her eyes at me. She ( being annoyed) asked for my food back ( which CFA is never supposed to do) She called some younger guy in the blue striped polo over, he said to take the fries out of my bag and throw them away. ( I guess they thought I was trying to pull one over on them? not sure. Usually they just keep them in the bag)
Instead of grabbing a napkin or a glove, she sticks her hand in my bag of food and pulls out the fries, and sticks the bag of food back out of the window to give to me. I'm sorry, im really not picky usually, but money is disgusting. On top of that, you're touching the window and everything else.
There was 3 cars behind me in line.....
This is the only store I CONSISTANTLY have to ask for my sauces because they never get it right.
I was a store manager for 2 1/2 years at a CFA in Maryland. I get it, I know how it can be. But I also know that- that job... is not THAT hard.
And to get annoyed at me because your order taker didnt input the meal correctly? I'm sorry, but thats completely innapropriate and I had to write a review on here.

Mangement needs to really improve the night shift workers there because I'm starting to get really tired of constantly feeling like I'm being a problem whenever I remind them they forgot something that I asked for.

I do not mean to go on a rant but CFA is better than this. WAY better. And I will try to make sure that the management at that CFA see's me. I am more than willing to speak to management there.

Atmosphere: 2

Food: 5

Service: 2

I usually have great experiences at Chick-fil-A, especially at the Maplewood location, but unfortunately, my visit this time was disappointing. I interacted with a team member named Cadence, and she came across as very rude and unfriendly. Her tone was short, and she didn’t seem interested in providing the kind of polite, welcoming service Chick-fil-A is known for. It felt like I was inconveniencing her just by ordering. I hope this isn’t the norm here, because I’ve had much better service from other employees in the past. Definitely not the experience I expected.

Atmosphere: 1

Food: 5

Service: 1

Always friendly and professional. If getting two beverages, ask they not be served in the cardboard 2-pack holder. One quick stop in the car and they tip over, pouring soda all over the floor.

I haven’t been to a chick-fil-a in a few years but generally liked it. I have heard things have changed and WOW did they ever. The chicken is terrible, it makes The cheap chicken sold across the street at the Golden Corral seem like fine dining. There were two cars ahead of me and I waited for 17 minutes in line. Nasty, soggy, cheap chicken mill chicken. Gross, stay away.

Omg, we came in on Thursday night and had the pleasure of being served by Gia! Oh my lord, she was the friendliest person I have ever met!!! Loved her so so so much. So kind and so lovely.

Kids screaming and having fun; but it made me get a headache

I bought a chicken wrap from here today (4/15) and it's almost all lettuce. There's hardly one bite of chicken in the whole wrap. Total rip off.

The line was crazy long at 2:30 in the afternoon

Very polite staff