I have been a frequent customer for years, I had went to caribou today at 1pm to order one of my normal lattes that I get very frequently and as I was driving off I realized it tasted off. Very plain, hardly any flavor at all. I had called and politely explained my coffee did not taste right and had asked if it was okay for me to come back and have my latte remade. The barista carried on to immediately say “No I was actually the one who made your coffee. I know how they’re made and I made it correctly. It’s 3 pumps of caramel and 2% milk.” I had explained again that I’ve ordered this many times and it just didn’t seem correct. She refused and stated “yeah unfortunately I can’t remake it for you no, I made it correct”. (My drink was over $7 plus a tip from myself) As a prior barista for years myself this was extremely rude. You need to treat the customer as if they are always right even if your “certain” your correct and remake their drink for them. I’ve never been one to complain once to this company. (This was not a barista I’ve seen at carribou before so I’m sure she was new) but I hope her and management both read this review as she will make caribou lose customers quickly with this attitude.
Service: 1
Linda Rae Nelson
Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel with Cream Cheese, Caramel High Rise
Jheriii Berry
I'm in love with this place. I recommend it to all my friends and family. The staff and crew are so nice and helpful and not to mention the patience they have for me whenever making a tough decision.
Atmosphere: 5
Food: 5
Service: 5
Diana Brisseida Reyna
I will always love this place! Thank you for allowing me to have my coffee in such a delicious place! I spent a wonderful week in Marshall Minnesota with the love of my life! It was the best summer of my life and with more coffee!
Atmosphere: 5
Food: 5
Service: 5
Jason kealy
Amazing staff !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel High Rise
Darrell Allen
Friendly staff ,amazing coffee ,great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Turtle Mocha
Heather Gorden
Caribou never disappoints!! Soooo good!
Atmosphere: 5
Food: 5
Service: 5
Wendy L
It's not bad, kind of expensive. Gets loud in there which makes it hard to hear the people you are talking to.
Traveled up to Minnesota this past weekend and was SO happy to stop at a Caribou! Haven't been to one in years. This location was clean, organized, staffed well, and provided excellent service. Our barista was polite and efficient. We got an almond mocha, a matcha vanilla latte, and a decaf to go. Thank you, Marshall Caribou, for helping me start my travel day happy! ☕✨
Atmosphere: 5
Food: 5
Service: 5
Jim Foster
The iced Americano was excessively caffeinated and real cream is not available. I have iced Americano daily. Of the various places I have visited the iced Americano at this Caribou scores the lowest.
Atmosphere: 4
Food: 3
Service: 4
Sue Williamson
Love that I can order on the app & walk in & pick up my order. I wish the drinks were lower in sugar & calories.
Atmosphere: 5
Food: 5
Service: 5
superj5869
It's always a pleasure to come to this location the staff Is always friendly and upbeat and they make the best drinks in town we have never once had an issue and we've been stopping here at least twice a week or more for the last 3 years will always stop here for coffee or the blacktea highly recommend stopping here for your coffee needs!! A++
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Caramel High Rise, Kids Hot Chocolate
Great breakfast sandwiches. Something to add to your morning routine.
Atmosphere: 4
Food: 5
Service: 5
Best customer service in town!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Muffin, Turtle Mocha, Nitro Turtle Mocha
I have been a frequent customer for years, I had went to caribou today at 1pm to order one of my normal lattes that I get very frequently and as I was driving off I realized it tasted off. Very plain, hardly any flavor at all. I had called and politely explained my coffee did not taste right and had asked if it was okay for me to come back and have my latte remade. The barista carried on to immediately say “No I was actually the one who made your coffee. I know how they’re made and I made it correctly. It’s 3 pumps of caramel and 2% milk.” I had explained again that I’ve ordered this many times and it just didn’t seem correct. She refused and stated “yeah unfortunately I can’t remake it for you no, I made it correct”. (My drink was over $7 plus a tip from myself)
As a prior barista for years myself this was extremely rude. You need to treat the customer as if they are always right even if your “certain” your correct and remake their drink for them. I’ve never been one to complain once to this company. (This was not a barista I’ve seen at carribou before so I’m sure she was new) but I hope her and management both read this review as she will make caribou lose customers quickly with this attitude.
Service: 1
Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel with Cream Cheese, Caramel High Rise
I'm in love with this place. I recommend it to all my friends and family. The staff and crew are so nice and helpful and not to mention the patience they have for me whenever making a tough decision.
Atmosphere: 5
Food: 5
Service: 5
I will always love this place! Thank you for allowing me to have my coffee in such a delicious place! I spent a wonderful week in Marshall Minnesota with the love of my life! It was the best summer of my life and with more coffee!
Atmosphere: 5
Food: 5
Service: 5
Amazing staff !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel High Rise
Friendly staff ,amazing coffee ,great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Turtle Mocha
Caribou never disappoints!! Soooo good!
Atmosphere: 5
Food: 5
Service: 5
It's not bad, kind of expensive. Gets loud in there which makes it hard to hear the people you are talking to.
Atmosphere: 3
Service: 4
Restaurantji Recommends
Traveled up to Minnesota this past weekend and was SO happy to stop at a Caribou! Haven't been to one in years. This location was clean, organized, staffed well, and provided excellent service. Our barista was polite and efficient. We got an almond mocha, a matcha vanilla latte, and a decaf to go. Thank you, Marshall Caribou, for helping me start my travel day happy! ☕✨
Atmosphere: 5
Food: 5
Service: 5
The iced Americano was excessively caffeinated and real cream is not available. I have iced Americano daily. Of the various places I have visited the iced Americano at this Caribou scores the lowest.
Atmosphere: 4
Food: 3
Service: 4
Love that I can order on the app & walk in & pick up my order.
I wish the drinks were lower in sugar & calories.
Atmosphere: 5
Food: 5
Service: 5
It's always a pleasure to come to this location the staff Is always friendly and upbeat and they make the best drinks in town we have never once had an issue and we've been stopping here at least twice a week or more for the last 3 years will always stop here for coffee or the blacktea highly recommend stopping here for your coffee needs!! A++
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Caramel High Rise, Kids Hot Chocolate
Always kind, quick, and tastes great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel High Rise
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