Worst service ever. Laura, the manager, was extremely rude. My order was wrong. They required me to go inside to get my order fixed. An additional 20 minutes later, and having to ask the Manager twice to let me, the customer, talk. She repeatedly said that I needed to be clearer when placing my order. I asked what wasn't clear about .... "I would like a #1 with an orange juice, and I have a coupon for a buy one, get one free. I would like McGriddles," I asked how I was supposed to be clearer. She did not answer. And Katie, the drive-thru lady handing out food, should never be talking about customers. McDonald's in Marshall has serious training issues that should be resolved, starting with Laura, the manager. Her lack of customer service skills is clearly impacting her staff and the overall experience for customers. I have already spoken to several individual about my experience and one of them had the same issues they new the exact manager I had the terrible experience with before I even said her name.
Kathy Roberts
I was there at 6am in and out, no problem.
Atmosphere: 5
Food: 4
Service: 5
Trish Mcafee
Ordered 2 milkshakes through drive through. lol when she handed them to me they were as thin as water!! I questioned her and she said it was due to there machine not working effectively😂😂😂. Why even sell them if you’re going to just get flavored milk? 😂😂😂 lol ( $10 for warm flavored milk)
Atmosphere: 4
Food: 1
Service: 5
max trigger
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Cheeseburger
Steven Green
took 25 minutes to tell us our food couldn’t be made
Food: 1
Service: 1
Jaofa Gaming
If only they didn't take out their pop machine
Atmosphere: 4
Food: 5
Service: 4
Diane Lindaman
Not so fast for a fast food
Atmosphere: 4
Food: 5
Service: 4
Brittany Fitzgerald
Staff is slow and not hospitable
Atmosphere: 2
Food: 2
Service: 2
Harley Capps
The service was so appalling and rude and unsatisfactory. I cannot really explain it without sounding rude myself. I would not recommend this restaurant, especially in the evening.I was there on a sunday around seven thirty.
Atmosphere: 3
Food: 3
Service: 1
Reagan
I will never be going again. Awful service. Awful team. Get better people working here. I would give you no stars, but it won’t let me.
Good coffee and chocolate chip cookies! Service was prompt and thorough.
Atmosphere: 4
Food: 5
Service: 5
Brando Lunch
Food was amazing friendly service amazing workers doing the best they can and the frappe was amazing and perfect made the way I wanted I definitely recommend anyone coming back here
Atmosphere: 5
Food: 5
Service: 5
Kayla Janachovsky
This is the second time I have gotten a burned and rock hard bagel. This is a pretty spendy sandwich so very disappointing that it can't be toasted right.
Aaron Koep
Part of our order is missed, every time we go..
Atmosphere: 2
Food: 4
Service: 1
Pusparaj Thapa
Waited 10 minutes on drive thru. And they asked me to pull ahead and wait for few more minutes since the coffee was not brewed. person who took my order did not understand English.
Worst service ever. Laura, the manager, was extremely rude. My order was wrong. They required me to go inside to get my order fixed. An additional 20 minutes later, and having to ask the Manager twice to let me, the customer, talk. She repeatedly said that I needed to be clearer when placing my order. I asked what wasn't clear about .... "I would like a #1 with an orange juice, and I have a coupon for a buy one, get one free. I would like McGriddles," I asked how I was supposed to be clearer. She did not answer. And Katie, the drive-thru lady handing out food, should never be talking about customers. McDonald's in Marshall has serious training issues that should be resolved, starting with Laura, the manager. Her lack of customer service skills is clearly impacting her staff and the overall experience for customers. I have already spoken to several individual about my experience and one of them had the same issues they new the exact manager I had the terrible experience with before I even said her name.
I was there at 6am in and out, no problem.
Atmosphere: 5
Food: 4
Service: 5
Ordered 2 milkshakes through drive through. lol when she handed them to me they were as thin as water!! I questioned her and she said it was due to there machine not working effectively😂😂😂. Why even sell them if you’re going to just get flavored milk? 😂😂😂 lol ( $10 for warm flavored milk)
Atmosphere: 4
Food: 1
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Cheeseburger
took 25 minutes to tell us our food couldn’t be made
Food: 1
Service: 1
If only they didn't take out their pop machine
Atmosphere: 4
Food: 5
Service: 4
Not so fast for a fast food
Atmosphere: 4
Food: 5
Service: 4
Staff is slow and not hospitable
Atmosphere: 2
Food: 2
Service: 2
The service was so appalling and rude and unsatisfactory. I cannot really explain it without sounding rude myself. I would not recommend this restaurant, especially in the evening.I was there on a sunday around seven thirty.
Atmosphere: 3
Food: 3
Service: 1
I will never be going again. Awful service. Awful team. Get better people working here.
I would give you no stars, but it won’t let me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good coffee and chocolate chip cookies! Service was prompt and thorough.
Atmosphere: 4
Food: 5
Service: 5
Food was amazing friendly service amazing workers doing the best they can and the frappe was amazing and perfect made the way I wanted I definitely recommend anyone coming back here
Atmosphere: 5
Food: 5
Service: 5
This is the second time I have gotten a burned and rock hard bagel. This is a pretty spendy sandwich so very disappointing that it can't be toasted right.
Part of our order is missed, every time we go..
Atmosphere: 2
Food: 4
Service: 1
Waited 10 minutes on drive thru. And they asked me to pull ahead and wait for few more minutes since the coffee was not brewed. person who took my order did not understand English.
Atmosphere: 1
Service: 1
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