Food was delicious and came in a timely manner. Majesta at the bar was wonderful and a was fun to chat with.
Atmosphere: 5
Food: 5
Service: 5
Brittany Plagge
The staff up front is always so friendly! However this is one of many times the food is super dry and not hot. I ordered chicken tenders and a few bread sticks and I had to throw them away they were so hard and dry.
Atmosphere: 3
Food: 1
Service: 3
Derek Marshall
The customer service is always good. The food is usually really good. The atmosphere was okay, our waitress was great. It's a go to for us when we're craving some decent food, and great drinks.
Atmosphere: 4
Food: 5
Service: 5
Keyana Wunsch
My sister, Mother and Grandmother went to lunch here on a Saturday early afternoon around 1pm we were seated promptly and asked about our drinks . We tried a new “mocktail” , a “fruit smoothie” , a cocktail , and waters for the table. It took 10 minutes for us to receive our waters, another 5 minutes pass and we received the “mocktail “ not before the waitress asked us for an ID for the “MOCKtail” not for the actual cocktail. We then informed her that the drink ordered did not contain alcohol. It arrived it was disgusting and we ordered a soda. It was another 5 minutes before the fruit smoothie arrived . So we are almost half an hour in and we finally got all of our drinks, we had to go and get our own straws. Waitress was sweet but seemed to lack common service knowledge. It was NOT busy at all. There were only two other tables there with 2-3 people and they all already had their food. We then ordered with no more apparent problems. We waited another 25-30 minutes for our meals , not a problem even though it wasn’t busy we always expect a wait time of about that. The problem came when the food arrived, two out of the 4 plates had to be replaced as one burger was RAW and the other had a huge chunk taken out of the side as well as cheese on it which was requested to not be on it for an allergy reason. The waitress was an absolute doll and apologized and took them back the problem came when the “Manager” came over to address the “problem” she was extremely rude and condescending about how raw the burger was and “if she really even wanted that” that “they only do really pink or well done” she came off extremely rude and hostile. At no point were we asking for comps or refunds . All we wanted was our orders to be CORRECT . As that is what we were paying for . We were planning on coming here again next week with more family but after today we will be taking our business elsewhere from now on. Or at least until there is a revamp in costumer hospitality. We were extremely disappointed in the service provided at this establishment today which was really disappointing as we usually love this place.
Atmosphere: 1
Food: 2
Service: 1
Sarah Wong
Thomas is an awesome manager! He is a super cool and chill guy. Kayla is such a great server! New Ulm Applebee’s has an awesome staff! 😎
Atmosphere: 5
Food: 5
Service: 5
Paige Christle
Thomas is great. Food is amazing. Come to new ulm applees its an amazing place. Very positive and happy vibes. Kayla is an amazing sever. 5 out of 5. Great steak and loaded mash is awesome. Definitely would eat here again and recommend.
Atmosphere: 5
Food: 5
Service: 5
A.J
The best staff on duty that night , everuone was so helpfull and driendly made us feel right at home , now waiting for food or drinks … thank you so much , loved the place !
Atmosphere: 4
Food: 5
Service: 5
Jose R
First off the place is nearly empty with almost nobody except teens from school catching dinner but crazy they're taking 20 minutes between 6 chicken trips, shrimp, riblet deal.... while it's not even busy they only there's three of us and they think it's funny to bring out 2 strips per plate is wild, and especially waiting for 2 chicken strips 20 minutes? Oh and crappy at even bringing refills to been waiting 45 Minutes on another refill, honestly lazy workers just taking their time good way to lose service specially when it's not even busy
Atmosphere: 2
Food: 3
Service: 1
Prem Patel
Best waiter jersie needs to get a raise best server/waiter would def only come back bc of her.
Atmosphere: 3
Food: 3
Service: 5
James Morris (Jim)
Food is okay; it's kind of hit or miss. I've been there and had wonderful quality food, but the next time the food quality wasn't that great. But overall, I would recommend it as a place to go.
The food was good, the service was even better. Logan did a great job as our server and the only issue was it took a little longer than we would have liked to get our food. But the food was very fresh and tasted very good.
Atmosphere: 4
Food: 4
Service: 5
Sam Medina
Our server Beth was great, timely service and outstanding personality and performance overall
The food was great, amazing service from Beth! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Crystal Kunkel
I went in today and the experience was incredible! Beth made the experience even better! She was so friendly and made the experience fun. I will definitely be back!
Food was delicious and came in a timely manner. Majesta at the bar was wonderful and a was fun to chat with.
Atmosphere: 5
Food: 5
Service: 5
The staff up front is always so friendly! However this is one of many times the food is super dry and not hot. I ordered chicken tenders and a few bread sticks and I had to throw them away they were so hard and dry.
Atmosphere: 3
Food: 1
Service: 3
The customer service is always good. The food is usually really good. The atmosphere was okay, our waitress was great. It's a go to for us when we're craving some decent food, and great drinks.
Atmosphere: 4
Food: 5
Service: 5
My sister, Mother and Grandmother went to lunch here on a Saturday early afternoon around 1pm we were seated promptly and asked about our drinks . We tried a new “mocktail” , a “fruit smoothie” , a cocktail , and waters for the table. It took 10 minutes for us to receive our waters, another 5 minutes pass and we received the “mocktail “ not before the waitress asked us for an ID for the “MOCKtail” not for the actual cocktail. We then informed her that the drink ordered did not contain alcohol. It arrived it was disgusting and we ordered a soda. It was another 5 minutes before the fruit smoothie arrived . So we are almost half an hour in and we finally got all of our drinks, we had to go and get our own straws. Waitress was sweet but seemed to lack common service knowledge. It was NOT busy at all. There were only two other tables there with 2-3 people and they all already had their food. We then ordered with no more apparent problems. We waited another 25-30 minutes for our meals , not a problem even though it wasn’t busy we always expect a wait time of about that. The problem came when the food arrived, two out of the 4 plates had to be replaced as one burger was RAW and the other had a huge chunk taken out of the side as well as cheese on it which was requested to not be on it for an allergy reason. The waitress was an absolute doll and apologized and took them back the problem came when the “Manager” came over to address the “problem” she was extremely rude and condescending about how raw the burger was and “if she really even wanted that” that “they only do really pink or well done” she came off extremely rude and hostile. At no point were we asking for comps or refunds . All we wanted was our orders to be CORRECT . As that is what we were paying for . We were planning on coming here again next week with more family but after today we will be taking our business elsewhere from now on. Or at least until there is a revamp in costumer hospitality. We were extremely disappointed in the service provided at this establishment today which was really disappointing as we usually love this place.
Atmosphere: 1
Food: 2
Service: 1
Thomas is an awesome manager! He is a super cool and chill guy. Kayla is such a great server! New Ulm Applebee’s has an awesome staff! 😎
Atmosphere: 5
Food: 5
Service: 5
Thomas is great. Food is amazing. Come to new ulm applees its an amazing place. Very positive and happy vibes. Kayla is an amazing sever. 5 out of 5. Great steak and loaded mash is awesome. Definitely would eat here again and recommend.
Atmosphere: 5
Food: 5
Service: 5
The best staff on duty that night , everuone was so helpfull and driendly made us feel right at home , now waiting for food or drinks … thank you so much , loved the place !
Atmosphere: 4
Food: 5
Service: 5
First off the place is nearly empty with almost nobody except teens from school catching dinner but crazy they're taking 20 minutes between 6 chicken trips, shrimp, riblet deal.... while it's not even busy they only there's three of us and they think it's funny to bring out 2 strips per plate is wild, and especially waiting for 2 chicken strips 20 minutes? Oh and crappy at even bringing refills to been waiting 45 Minutes on another refill, honestly lazy workers just taking their time good way to lose service specially when it's not even busy
Atmosphere: 2
Food: 3
Service: 1
Best waiter jersie needs to get a raise best server/waiter would def only come back bc of her.
Atmosphere: 3
Food: 3
Service: 5
Food is okay; it's kind of hit or miss. I've been there and had wonderful quality food, but the next time the food quality wasn't that great. But overall, I would recommend it as a place to go.
Restaurantji Recommends
The food was good, the service was even better. Logan did a great job as our server and the only issue was it took a little longer than we would have liked to get our food. But the food was very fresh and tasted very good.
Atmosphere: 4
Food: 4
Service: 5
Our server Beth was great, timely service and outstanding personality and performance overall
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Chicken Wonton Tacos
The food was great, amazing service from Beth! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
I went in today and the experience was incredible! Beth made the experience even better! She was so friendly and made the experience fun. I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bourbon Chicken ánd Shrimp, Boneless Wings, Chicken Wonton Tacos
Beth made the day absolutely perfect, she was super fast and efficient, she also helped with all of our questions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu, Chicken Wonton Tacos
Loading...