I made a mistake while ordering online - I selected the delivery option straight from google engine and proceeded to the next part of the ordering process and some how skipped over the other option to select delivery again and hit confirm. After an hour or so I realized I made a mistake and the order was placed for pick up. I called the store, I spoke to a gentleman explaining it was my fault but if they can deliver it to me regardless I would appreciate it he said that was possible and that it may be another 30 min. I asked if he thought the pizza would be cold by then and He generously offered to remake my order, I said no I felt bad because it was my mistake. Then some woman gets on the phone and asks "why are we doing this for you" x2 I was caught off guard by her attitude. She explained what she would have to do to redo the order which sounded like a lengthy process and she seemed annoyed by the fact that this was happening. I apologized for it being a pain in the ass she then said "no we love this" in a sarcastic manner and I said wow you are something else, again caught off guard by her attitude, she then sarcastically apologized for me thinking she was being sarcastic. I decided to come pick up the pizza I leaned over the counter to show her my phone and how the mistake was made so maybe she could understand how I messed up my order and she continued to have an off putting attitude leaning in closer to me as a poor intimidation tactic with a smug look on her face, I then mimicked her with the same attitude asked for a refund she refused to do it with me in the store. I just wanted my refund and she refused and threatened to call the police ON ME?! By All means I wish she would’ve seeing she has an assault on her record. Then blacklisted me from ordering here, fine by me I don't ever want to give my business to any establishment that treats people this way. ITS PIZZA FOR CRYING OUT LOUD ITS NOT THAT SERIOUS. Tim and Patty if you are still owners of this location I'm sorry you have employees like this, not just an employee- a manager. I see this is not the first time your manager has been argumentative and threatened to call the police on innocent customers. I feel validated by these reviews because I just couldn’t wrap my head around this whole situation.
Atmosphere: 1
Food: 1
Service: 1
Alex Gonzalez
$32 for a large 3 topping pizza with stuffed crust is unreal. Pizza was ok but I'll stick with a $20, 3 topping large pizza from dominos. Had it once to try it and see if the $32 price tag was worth it. Won't be back with those prices.
Food: 2
Michelle Roy
LISTEN TO THESE REVIEWS! DO NOT EAT HERE!
Worst pizza I have ever had! I have enjoyed a Lotzza Motzza pizza more than this. My mom called and they ordered Doordash for her. Needless to say the pizza ended up on her doorstep. I believe it is just this location and manager. Try and ask them what the $7.00 service fee is. I wanted to try something different but I will stick with Pizza Pub North Branch. The price, toppings, dough, sauce, service, delivery, and communication doesn't even come close. There is a reason why this place closed down. Let's let it happen again.
Atmosphere: 1
Food: 1
Service: 1
JoeDaBlueFox
Pizza Pub is better than going to jimmy’s
Atmosphere: 1
Food: 1
Service: 1
cliff holcomb
Pizza was very good
Food: 5
Service: 5
Recommended dishes: Jimmy’S Deluxe, Jimmy’S Super Deluxe, Jimmy’S Wings
Sue Dwallibee
Too expensive but delicious..
Atmosphere: 5
Food: 5
Service: 5
Tom OKeefe
Closed at 430pm on a Saturday
Ashley Fundingsland
Everything was hot & delicious, on time and great service! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Online Ordering, Jimmy
Maxine Whitfield
You guys used The cauliflower crust, and now it’s gluten-free crust and it’s very nasty. Really wish they would bring back the cauliflower crust because it was amazing.
AWFUL customer service. “Manager” called me a liar. Insisted I bring my delivered pizza up to prove they delivered the wrong pizza then insisted i send a photo of it which I did. DO NOT ORDER FROM HERE!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Gary Jorgensen
Customer service is a joke!! Avoid this nonsense!!Order 2 Fried Tacos, 1lbs Wings and 2 Calzones last night. Took nearly an hour to get the order delivered to our house. Order finally arrived and we didn’t receive the 2 Calzones. Called the restaurant and explained that we didn’t get the Calzones. Shayna (sp) the person who answered the phone said we did get the complete order and accused us of lying saying that the driver delivered the complete order. When I said we hadn’t received the Calzones she offered to refund the money for the Calzones. I said no, please deliver the Calzones we paid for. She refused! Seriously what kind of customer service is this?! Who calls the restaurant and lies about not getting their order that they paid good money for and on top of that gave the driver a very generous tip!! Never again will I ever order food from Jimmy’s Pizza in North Branch!!
I made a mistake while ordering online - I selected the delivery option straight from google engine and proceeded to the next part of the ordering process and some how skipped over the other option to select delivery again and hit confirm. After an hour or so I realized I made a mistake and the order was placed for pick up. I called the store, I spoke to a gentleman explaining it was my fault but if they can deliver it to me regardless I would appreciate it he said that was possible and that it may be another 30 min. I asked if he thought the pizza would be cold by then and He generously offered to remake my order, I said no I felt bad because it was my mistake. Then some woman gets on the phone and asks "why are we doing this for you" x2 I was caught off guard by her attitude. She explained what she would have to do to redo the order which sounded like a lengthy process and she seemed annoyed by the fact that this was happening. I apologized for it being a pain in the ass she then said "no we love this" in a sarcastic manner and I said wow you are something else, again caught off guard by her attitude, she then sarcastically apologized for me thinking she was being sarcastic. I decided to come pick up the pizza I leaned over the counter to show her my phone and how the mistake was made so maybe she could understand how I messed up my order and she continued to have an off putting attitude leaning in closer to me as a poor intimidation tactic with a smug look on her face, I then mimicked her with the same attitude asked for a refund she refused to do it with me in the store. I just wanted my refund and she refused and threatened to call the police ON ME?! By All means I wish she would’ve seeing she has an assault on her record. Then blacklisted me from ordering here, fine by me I don't ever want to give my business to any establishment that treats people this way. ITS PIZZA FOR CRYING OUT LOUD ITS NOT THAT SERIOUS. Tim and Patty if you are still owners of this location I'm sorry you have employees like this, not just an employee- a manager. I see this is not the first time your manager has been argumentative and threatened to call the police on innocent customers. I feel validated by these reviews because I just couldn’t wrap my head around this whole situation.
Atmosphere: 1
Food: 1
Service: 1
$32 for a large 3 topping pizza with stuffed crust is unreal. Pizza was ok but I'll stick with a $20, 3 topping large pizza from dominos. Had it once to try it and see if the $32 price tag was worth it. Won't be back with those prices.
Food: 2
LISTEN TO THESE REVIEWS! DO NOT EAT HERE!
Worst pizza I have ever had! I have enjoyed a Lotzza Motzza pizza more than this. My mom called and they ordered Doordash for her. Needless to say the pizza ended up on her doorstep. I believe it is just this location and manager. Try and ask them what the $7.00 service fee is. I wanted to try something different but I will stick with Pizza Pub North Branch. The price, toppings, dough, sauce, service, delivery, and communication doesn't even come close. There is a reason why this place closed down. Let's let it happen again.
Atmosphere: 1
Food: 1
Service: 1
Pizza Pub is better than going to jimmy’s
Atmosphere: 1
Food: 1
Service: 1
Pizza was very good
Food: 5
Service: 5
Recommended dishes: Jimmy’S Deluxe, Jimmy’S Super Deluxe, Jimmy’S Wings
Too expensive but delicious..
Atmosphere: 5
Food: 5
Service: 5
Closed at 430pm on a Saturday
Everything was hot & delicious, on time and great service! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Online Ordering, Jimmy
You guys used The cauliflower crust, and now it’s gluten-free crust and it’s very nasty. Really wish they would bring back the cauliflower crust because it was amazing.
Food: 3
Recommended dishes: Hawaiian Pizza
Horrible management
Food: 1
Service: 1
Restaurantji Recommends
AWFUL customer service. “Manager” called me a liar. Insisted I bring my delivered pizza up to prove they delivered the wrong pizza then insisted i send a photo of it which I did. DO NOT ORDER FROM HERE!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Customer service is a joke!! Avoid this nonsense!!Order 2 Fried Tacos, 1lbs Wings and 2 Calzones last night. Took nearly an hour to get the order delivered to our house. Order finally arrived and we didn’t receive the 2 Calzones. Called the restaurant and explained that we didn’t get the Calzones. Shayna (sp) the person who answered the phone said we did get the complete order and accused us of lying saying that the driver delivered the complete order. When I said we hadn’t received the Calzones she offered to refund the money for the Calzones. I said no, please deliver the Calzones we paid for. She refused! Seriously what kind of customer service is this?! Who calls the restaurant and lies about not getting their order that they paid good money for and on top of that gave the driver a very generous tip!! Never again will I ever order food from Jimmy’s Pizza in North Branch!!
Atmosphere: 1
Food: 1
Service: 1
Just another dump in North branch.
Atmosphere: 1
Food: 1
Service: 1
Great service & great food!
Very tasty broasted Chicken!
Parking: Large enough to park a bobtail.
Atmosphere: 4
Food: 4
Service: 4
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