Second time ordered a Mediterranean Veggie Sandwich first time the bread and ingredients were not correct. I called and the Manager hung up on me. Today ordered again and this time the bread was correct but it was hard /not fresh. They also forgot side order of chips.
Food: 2
Service: 1
Wendy Hanson
The man serving me had very long dirty nails - and no gloves ?
Atmosphere: 1
Food: 4
Service: 1
Melvin Elias Bermudez
I think the bosses at that restaurant should be sent to take a course in human relations. They are very rude and don't know how to treat customers. If they have a problem, it's better for them to stay at home. Remember that the customer must provide good service.
Service: 1
Brandon
I have never had a bad experience at Panera until today… the broccoli and cheddar soup was so undercooked and runny along with zero flavor that I had to throw it out after two bites. They got the melted cheese all over the top of my sandwich. The bread on the side was also un-eatable as it was rock solid. So I paid $12 for a soup, sandwich, and piece of bread and all I ate was the half sandwich. Unbelievable and I’ll never come back to this location again.
Food: 1
Carol Jean Olson
Gal who took our order did not listen . New what we wanted but ended up getting something else. Still very good
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Chips
Judy Smith
Very delicious food !!! VERY SLOW service every time I use the drive thru service.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Grilled Cheese
Julie R
Spent 15 minutes in drive through to find out they're out of all bagels. Then I get the privilege of waiting another 20 minutes to get out of the drive through.
Atmosphere: 1
Food: 2
Service: 1
Jack Wagner
6-31-24 Clean, stocked and easy in & out 8-11-24 ☕☕
Atmosphere: 5
Food: 5
Service: 5
Kathleen Wagner
6-30-24 Bright, Clean & Comfortable! 8-4-24 Love our weekend morning gal ♥️☕☕
Atmosphere: 5
Food: 5
Service: 5
Angela Garletts
I really would like to add what a treasure you have in Kimberly … I overheard her conversation about the product as I believe she was coaching Delaney (also very welcoming). She is a star …. I am visiting from NJ and I WISH we had more Sunshine like her personality around …she made my travels feel like home and I had to let her know how important she is in sharing her presence with those who travel through….shes a one of a kind!!! Thank you both Kimberly and Delaney!!!! Congratulations Panera Bread on such an employee.
I’m assuming they have some serious staffing issues at this location. Sat in the drive thru line for close to an hour. When we pulled up to order, they advised of a 20 minute wait and asked if that would be okay - as if we weren’t trapped in the line. I don’t know what takes so long as most of the food is probably frozen.
Atmosphere: 1
Food: 1
Service: 1
Tom Stebbing
8 a.m. out of scramble eggs already? Then (last 3 visits) long waits with like 3 to 5 people making food and hardly any customers, weird. I go to Dunn Brothers or Bruggers in Stillwater, and they have half the staff and not the long waiting
Atmosphere: 3
Food: 3
Service: 2
Divine McCarty
Everyone was super sweet and the food was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Swirl & Raisin Bagel, Chips, Premium Family Feast with Cookies, Mini Orange Scone 9-Pack, Broccoli Cheddar Soup, Grilled Cheese, Everything Bagel with Plain Cream Cheese, Bacon Turkey Bravo, Sandwich and Salad, Creamy Tomato Soup, Variety of Breakfast Sandwiches, Variety of Panera Sandwiches, Catering Southwest Chicken Ranch Salad Bravo Club & Toasted Italiano, Bagel Pack, New Blueberry Lavender Lemonade - Naturally Flavored
Kim Claggett
Associates at the register taking orders should know the menu and should be able to ting up someone's order so they can get something to eat. Couldn't order at the kiosk because they were full of people and you would think the person at the register could appropriately ring you up with the same options that are available on the kiosks. Also, leaving food out (souffle) making it seem like a person could order/purchase it and being told you can't purchase it. This is the 4th time and they just say, "oh we should have throne those away @ 11am". We came in at 12:30pm. Overall this location is lazy and not customer oriented at all. Very disappointing.
Atmosphere: 3
Food: 3
Service: 1
Tracy Saunders
I really enjoyed my meal at this Panera. Everyone was super friendly and efficient. There was plenty of parking and even though I got there right before closing, everything was perfect and I didn't feel rushed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Premium Family Feast with Cookies
Second time ordered a Mediterranean Veggie Sandwich first time the bread and ingredients were not correct. I called and the
Manager hung up on me. Today ordered again and this time the bread was correct but it was hard /not fresh. They also forgot side order of chips.
Food: 2
Service: 1
The man serving me had very long dirty nails - and no gloves ?
Atmosphere: 1
Food: 4
Service: 1
I think the bosses at that restaurant should be sent to take a course in human relations. They are very rude and don't know how to treat customers. If they have a problem, it's better for them to stay at home. Remember that the customer must provide good service.
Service: 1
I have never had a bad experience at Panera until today… the broccoli and cheddar soup was so undercooked and runny along with zero flavor that I had to throw it out after two bites. They got the melted cheese all over the top of my sandwich. The bread on the side was also un-eatable as it was rock solid. So I paid $12 for a soup, sandwich, and piece of bread and all I ate was the half sandwich. Unbelievable and I’ll never come back to this location again.
Food: 1
Gal who took our order did not listen . New what we wanted but ended up getting something else. Still very good
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Chips
Very delicious food !!!
VERY SLOW service every time I use the drive thru service.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Grilled Cheese
Spent 15 minutes in drive through to find out they're out of all bagels. Then I get the privilege of waiting another 20 minutes to get out of the drive through.
Atmosphere: 1
Food: 2
Service: 1
6-31-24 Clean, stocked and easy in & out
8-11-24 ☕☕
Atmosphere: 5
Food: 5
Service: 5
6-30-24 Bright, Clean & Comfortable!
8-4-24 Love our weekend morning gal ♥️☕☕
Atmosphere: 5
Food: 5
Service: 5
I really would like to add what a treasure you have in Kimberly … I overheard her conversation about the product as I believe she was coaching Delaney (also very welcoming). She is a star …. I am visiting from NJ and I WISH we had more Sunshine like her personality around …she made my travels feel like home and I had to let her know how important she is in sharing her presence with those who travel through….shes a one of a kind!!! Thank you both Kimberly and Delaney!!!! Congratulations Panera Bread on such an employee.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m assuming they have some serious staffing issues at this location. Sat in the drive thru line for close to an hour. When we pulled up to order, they advised of a 20 minute wait and asked if that would be okay - as if we weren’t trapped in the line. I don’t know what takes so long as most of the food is probably frozen.
Atmosphere: 1
Food: 1
Service: 1
8 a.m. out of scramble eggs already?
Then (last 3 visits) long waits with like 3 to 5 people making food and hardly any customers, weird. I go to Dunn Brothers or Bruggers in Stillwater, and they have half the staff and not the long waiting
Atmosphere: 3
Food: 3
Service: 2
Everyone was super sweet and the food was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Swirl & Raisin Bagel, Chips, Premium Family Feast with Cookies, Mini Orange Scone 9-Pack, Broccoli Cheddar Soup, Grilled Cheese, Everything Bagel with Plain Cream Cheese, Bacon Turkey Bravo, Sandwich and Salad, Creamy Tomato Soup, Variety of Breakfast Sandwiches, Variety of Panera Sandwiches, Catering Southwest Chicken Ranch Salad Bravo Club & Toasted Italiano, Bagel Pack, New Blueberry Lavender Lemonade - Naturally Flavored
Associates at the register taking orders should know the menu and should be able to ting up someone's order so they can get something to eat. Couldn't order at the kiosk because they were full of people and you would think the person at the register could appropriately ring you up with the same options that are available on the kiosks. Also, leaving food out (souffle) making it seem like a person could order/purchase it and being told you can't purchase it. This is the 4th time and they just say, "oh we should have throne those away @ 11am". We came in at 12:30pm. Overall this location is lazy and not customer oriented at all. Very disappointing.
Atmosphere: 3
Food: 3
Service: 1
I really enjoyed my meal at this Panera. Everyone was super friendly and efficient. There was plenty of parking and even though I got there right before closing, everything was perfect and I didn't feel rushed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Premium Family Feast with Cookies
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