I ordered a to go medium size ice cream and when they made it, the stone was not cold. The ice cream melted and I ended up getting a gooie milkshake looking concoction. The whole idea of this place is for the ice cream to ve done on a cold stone, but that did not happened. It honestly feels I lost my money as I was not able to enjoy an actual ice cream.
Atmosphere: 3
Food: 1
Service: 3
Carrie Woolsey
Came here and it was closed with notes on the door that it's closed every time
Service: 1
Tiffany Myers
NEVER OPEN! They need to update the store hours. Based on the other similar reviews, this has clearly been an issue for quite a while.
Brandon Schaa
Closed right now? Update your hours.
Justin LeClair
Should just mark the place as permanently closed at this point. I've never seen it open.
Service: 1
Elijah Robeck
I checked online and it said it was open and when I got there it was closed. Bad aim??????? ???
Atmosphere: 1
Food: 1
Service: 1
Algorithmic
Says open online. Store was only open 4 hours every week. Ice cream is normally good but now unavailable at any normal time.
Atmosphere: 5
Food: 5
Service: 1
Mimi N
Google shows they're open until 8pm. Just got here and they're closed. Don't know if it's just today or permanent, but their Google hours should be updated.
J N
Just close the store for petes sake, you’re wasting everyone’s time with the few hours the store is open.
Why is this place never open, even during the VERY limited days and hours on the sign at the door? You can't even leave a message when you call bc the box is full. Shocker. You could at least have your current hours on a prerecorded message when someone calls. But that would require a mindset this franchise owner clearly doesn't have and probably isn't capable of.**Update: Just found out this place is literally open 2 days a week. Fridays and Sundays. Fridays 4-8p. Sundays 2:30-6p. How this is even legally allowed to operate like this makes no sense. Coldstone needs to be put on Undercover Bosses, and the CEO needs to visit this franchise location. Because whoever is "running" it should clearly be fired. I'm still not basing this review on an in-store experience...because we haven't been able to have one yet. Also, the "now hiring" sign they have hanging outside is a joke. There has been zero change in their hours in the past month, which makes it difficult to say the least for people to come in and apply. And they clearly aren't hiring people anyways, or they would be able to start being open more than the whopping 7.5 hours that they currently are.
Atmosphere: 1
Service: 1
Mackenzie Kaehler
I tried going with my family 3+ times this week and it was closed. I went today, closed. Both the site and the sign said it was open on Wednesday's but the lights were off and the doors were locked. I can't even apply for a PART-TIME job because of this. I'd be more than willing to help if I were actually able.
Atmosphere: 1
Food: 1
Service: 1
Kevin Trushenski
This place was advertised as being open and I travelled from out of town to come here. Upon arriving, it was closed even though it was normal business hours. Don't waste your time coming here.
Atmosphere: 1
Food: 1
Service: 1
Torey Horner
I can’t even share my in person experience because the store is never open. They have limited hours and are only open Wednesday Friday Sunday. Just stopped on a Wednesday at 6:30 PM and they stated store hours are 4 to 8 PM. However, all doors were locked. I tried calling the store. Their voicemail is full and you cannot even leave a message. Save your time and drive, the store is most likely closed. Go to Amore ice cream in Elk river instead.
Atmosphere: 1
Food: 1
Service: 1
Kori Ziesmer
Please update your hours online. I double checked to make sure they would be open, only to discover they were closed. Had a disappointed 8 year old on his birthday.
I ordered a to go medium size ice cream and when they made it, the stone was not cold. The ice cream melted and I ended up getting a gooie milkshake looking concoction. The whole idea of this place is for the ice cream to ve done on a cold stone, but that did not happened. It honestly feels I lost my money as I was not able to enjoy an actual ice cream.
Atmosphere: 3
Food: 1
Service: 3
Came here and it was closed with notes on the door that it's closed every time
Service: 1
NEVER OPEN! They need to update the store hours. Based on the other similar reviews, this has clearly been an issue for quite a while.
Closed right now? Update your hours.
Should just mark the place as permanently closed at this point. I've never seen it open.
Service: 1
I checked online and it said it was open and when I got there it was closed. Bad aim??????? ???
Atmosphere: 1
Food: 1
Service: 1
Says open online. Store was only open 4 hours every week. Ice cream is normally good but now unavailable at any normal time.
Atmosphere: 5
Food: 5
Service: 1
Google shows they're open until 8pm. Just got here and they're closed. Don't know if it's just today or permanent, but their Google hours should be updated.
Just close the store for petes sake, you’re wasting everyone’s time with the few hours the store is open.
Atmosphere: 1
Food: 1
Service: 1
Closed at 7:25 PM what a joke
Restaurantji Recommends
Why is this place never open, even during the VERY limited days and hours on the sign at the door? You can't even leave a message when you call bc the box is full. Shocker. You could at least have your current hours on a prerecorded message when someone calls. But that would require a mindset this franchise owner clearly doesn't have and probably isn't capable of.**Update: Just found out this place is literally open 2 days a week. Fridays and Sundays. Fridays 4-8p. Sundays 2:30-6p. How this is even legally allowed to operate like this makes no sense. Coldstone needs to be put on Undercover Bosses, and the CEO needs to visit this franchise location. Because whoever is "running" it should clearly be fired. I'm still not basing this review on an in-store experience...because we haven't been able to have one yet. Also, the "now hiring" sign they have hanging outside is a joke. There has been zero change in their hours in the past month, which makes it difficult to say the least for people to come in and apply. And they clearly aren't hiring people anyways, or they would be able to start being open more than the whopping 7.5 hours that they currently are.
Atmosphere: 1
Service: 1
I tried going with my family 3+ times this week and it was closed. I went today, closed. Both the site and the sign said it was open on Wednesday's but the lights were off and the doors were locked. I can't even apply for a PART-TIME job because of this. I'd be more than willing to help if I were actually able.
Atmosphere: 1
Food: 1
Service: 1
This place was advertised as being open and I travelled from out of town to come here. Upon arriving, it was closed even though it was normal business hours. Don't waste your time coming here.
Atmosphere: 1
Food: 1
Service: 1
I can’t even share my in person experience because the store is never open. They have limited hours and are only open Wednesday Friday Sunday. Just stopped on a Wednesday at 6:30 PM and they stated store hours are 4 to 8 PM. However, all doors were locked. I tried calling the store. Their voicemail is full and you cannot even leave a message. Save your time and drive, the store is most likely closed. Go to Amore ice cream in Elk river instead.
Atmosphere: 1
Food: 1
Service: 1
Please update your hours online. I double checked to make sure they would be open, only to discover they were closed. Had a disappointed 8 year old on his birthday.
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