Seriously. If you’re going to market an ice cream taco, maybe you want to keep them in stock. So disappointing.
Melissa Kotek
Three strikes and you’re out. Horrible service tonight. Placed an online order, waited until time given for pickup and went to the store. It was packed but it appeared the order had already been picked up since the ticket was no longer at the printer. Went to checkout to inquire. Took over 5 minutes for someone to acknowledge me and when i asked, she tracked down the slip and said they hadn’t had time to make it and told me to go to the END of the line. What?? I can see if I had just placed the order and thought to skip ahead, but i had already been in “line” for 30 minutes by this point. She returned my order and I left. For how long it took to process the return, which is completely sketchy and looks like I lost the reward I had, she could have made the order. This was the final straw after two previous errors on visits. We will go to other locations where we never have these problems.
Olivia Smith
We went from it never being open under old owners to now at least it’s open during normal business hours which is nice. But went in and was told by the blonde “manager” that is the same amount of candy for each size and that she knows, and to not question her about it when i asked. Cause every time i have gotten a love it for the last 20 years 2 pieces are always included and a like it gets 1. So i got 1 piece today and it was annoying but i just smiled and accepted not going to make a stink after being shut down by her when i ask about the amount. So maybe under new owners they are being more stingy, or it’s just her. Not sure. Karen out hahahaha.
Ashley Berg
We've been coming this location every year for about 10 years on our last day of school. Today I came in with my five kids and was welcomed with so much distain! Staff is unwelcoming and ungrateful for the business families bring to this location. They made it clear we were inconveniencing them. Sadly, the not-so-lovely young lady missed out on a tip due to her attitude. Perhaps we'll bring our business elsewhere in the future.
Izzy Michaels
I ordered a birthday cake remix and had to repeat my order many times, once receiving my order I was given some kind of vanilla ice cream with Oreos. I told the worker that my order was incorrect and after sending it back I was given the same thing with sprinkles. Very disappointing 15 dollars spent.
Fernando Gonzalez Lesniak
I ordered a to go medium size ice cream and when they made it, the stone was not cold. The ice cream melted and I ended up getting a gooie milkshake looking concoction. The whole idea of this place is for the ice cream to ve done on a cold stone, but that did not happened. It honestly feels I lost my money as I was not able to enjoy an actual ice cream.
Atmosphere: 3
Food: 1
Service: 3
Carrie Woolsey
Came here and it was closed with notes on the door that it's closed every time
Service: 1
Tiffany Myers
NEVER OPEN! They need to update the store hours. Based on the other similar reviews, this has clearly been an issue for quite a while.
Brandon Schaa
Closed right now? Update your hours.
Justin LeClair
Should just mark the place as permanently closed at this point. I've never seen it open.
I checked online and it said it was open and when I got there it was closed. Bad aim??????? ???
Atmosphere: 1
Food: 1
Service: 1
Algorithmic
Says open online. Store was only open 4 hours every week. Ice cream is normally good but now unavailable at any normal time.
Atmosphere: 5
Food: 5
Service: 1
Mimi N
Google shows they're open until 8pm. Just got here and they're closed. Don't know if it's just today or permanent, but their Google hours should be updated.
J N
Just close the store for petes sake, you’re wasting everyone’s time with the few hours the store is open.
Seriously. If you’re going to market an ice cream taco, maybe you want to keep them in stock. So disappointing.
Three strikes and you’re out. Horrible service tonight. Placed an online order, waited until time given for pickup and went to the store. It was packed but it appeared the order had already been picked up since the ticket was no longer at the printer. Went to checkout to inquire. Took over 5 minutes for someone to acknowledge me and when i asked, she tracked down the slip and said they hadn’t had time to make it and told me to go to the END of the line. What?? I can see if I had just placed the order and thought to skip ahead, but i had already been in “line” for 30 minutes by this point. She returned my order and I left. For how long it took to process the return, which is completely sketchy and looks like I lost the reward I had, she could have made the order. This was the final straw after two previous errors on visits. We will go to other locations where we never have these problems.
We went from it never being open under old owners to now at least it’s open during normal business hours which is nice. But went in and was told by the blonde “manager” that is the same amount of candy for each size and that she knows, and to not question her about it when i asked. Cause every time i have gotten a love it for the last 20 years 2 pieces are always included and a like it gets 1. So i got 1 piece today and it was annoying but i just smiled and accepted not going to make a stink after being shut down by her when i ask about the amount. So maybe under new owners they are being more stingy, or it’s just her. Not sure. Karen out hahahaha.
We've been coming this location every year for about 10 years on our last day of school. Today I came in with my five kids and was welcomed with so much distain! Staff is unwelcoming and ungrateful for the business families bring to this location. They made it clear we were inconveniencing them. Sadly, the not-so-lovely young lady missed out on a tip due to her attitude. Perhaps we'll bring our business elsewhere in the future.
I ordered a birthday cake remix and had to repeat my order many times, once receiving my order I was given some kind of vanilla ice cream with Oreos. I told the worker that my order was incorrect and after sending it back I was given the same thing with sprinkles. Very disappointing 15 dollars spent.
I ordered a to go medium size ice cream and when they made it, the stone was not cold. The ice cream melted and I ended up getting a gooie milkshake looking concoction. The whole idea of this place is for the ice cream to ve done on a cold stone, but that did not happened. It honestly feels I lost my money as I was not able to enjoy an actual ice cream.
Atmosphere: 3
Food: 1
Service: 3
Came here and it was closed with notes on the door that it's closed every time
Service: 1
NEVER OPEN! They need to update the store hours. Based on the other similar reviews, this has clearly been an issue for quite a while.
Closed right now? Update your hours.
Should just mark the place as permanently closed at this point. I've never seen it open.
Service: 1
Restaurantji Recommends
I checked online and it said it was open and when I got there it was closed. Bad aim??????? ???
Atmosphere: 1
Food: 1
Service: 1
Says open online. Store was only open 4 hours every week. Ice cream is normally good but now unavailable at any normal time.
Atmosphere: 5
Food: 5
Service: 1
Google shows they're open until 8pm. Just got here and they're closed. Don't know if it's just today or permanent, but their Google hours should be updated.
Just close the store for petes sake, you’re wasting everyone’s time with the few hours the store is open.
Atmosphere: 1
Food: 1
Service: 1
Closed at 7:25 PM what a joke
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