Easily the worst run chipotle I’ve ever been to. Constantly understaffed with extreme wait times. Hire more people guys it’s not that hard
Atmosphere: 1
Food: 4
Service: 1
Kevin Ryans
5pm there was no chicken. Staff was lackadaisical (no rush whatsoever which is not normal at Chipotles) even with almost 9 people in line. This is a newer chipotle, surprised they didn't have chicken and prepared.
If you on the fence about going to this chopotle or Taco Bell chose taco bell
Atmosphere: 4
Food: 1
Service: 1
Ben C
Don't order online unless you want it to take 10x longer than just going there. Too expensive to waste over15 minutes waiting for late food and losing lunch break.
Atmosphere: 1
Food: 4
Service: 1
Sarah Warner
I’m always wary when ordering extra portions because sometimes you just don’t get enough, but this restaurant was on point! The rice was flavorful, didn’t have any fatty pieces of meat, guacamole wasn’t overly chunky. They followed my order exactly as ordered and picking up was quick and easy too.
Food: 5
Service: 5
Jeni Gillespie
Looooooonnnnngggg wait. Only one person to serve and make the food. Brutal!
Atmosphere: 3
Food: 3
Service: 1
Ki
Poor service, very rude. The girl that helped me grunted with irritation because I had ask simple questions. Nobody greeted me when I came in, there was at least 7-8 people on staff. Stood for 5 mins at the counter mind you with an empty lobby before the girl rudely said “what can I get you” . The staff was just standing around talking and messing with each other. The girl that helped me didn’t want to fill my bowl up even tho I’d pay the extra charge if they’d charge me for extras . Overall poor experience.
Atmosphere: 3
Food: 2
Service: 1
Linda Mihm
Windows when entering were very dirty and I was just the second person going in.
Atmosphere: 2
Food: 5
Service: 5
Angie Jarrett
I’ve had nothing but great experiences here- the customer service is excellent and all the ingredients are always fresh and flavorful. The common spaces could be a little cleaner, but don’t let that deter you.
Atmosphere: 3
Food: 5
Service: 5
Sue Bowcock
Fast and accurate service. Fresh ingredients
Clayton Maris
This restaurant was very dirty. The food was dry and stale. I will not be back to this Chipotle
I know there's alot of bad reviews for this location but my experience and food was perfect! I did the online only deal that i had seen advertised on tv feeds 4 to 6 people. Placed the order about one hour before I needed it with no issues. Had a few add ons which were there and correct. A young lady (probably the manger-very polite!) caught my attention as I walked up to the pickup station which was empty at the time cause she had my order separately to the side behind the counter. Was worried about my multiple bag order getting taken or confused with the single ones or just disappearing so that I appreciated greatly. Was 5 to 6 other people in line all getting the orders taken by employees. No sign of unhappy costumers and neither was I! Food was all correct and well prepared when I got home to start serving it up....they even separately bag hot and cold items! Won't have any hesitation going back anytime.
Atmosphere: 5
Food: 5
Service: 5
Chad Rosenau
The food was decent and the staff was friendly enough but the inside was absolutely nasty. Everything was messy and nothing was cleaned. The garbages were all overflowing. I have been to a lot of Chipotles and this was by far the worst one.
Atmosphere: 1
Food: 3
Service: 3
Chris Ashley
Order for two. One burrito, one bowl, chips n queso $30.. burrito was good no major complaints (could have been a little larger). Bowl was MAYBE half full if that.. chips tasted old until we realized they were soaked in so much lime juice they lost the crunch and taste. The queso had zero flavor, no spice and was grained and more on the gravy side. 0/10 recommend. Inside was very messy and dirty. Food laying all over. Tables and floor were not maintained. Will drive to Rochester or find a Qdoba over this location.
Atmosphere: 3
Food: 2
Service: 5
Maia Peters
Staff was very nice and the food was great.
Atmosphere: 4
Food: 5
Service: 5
Breonna Palacios
I’ve gone to this location a few times. 4 star bc they do run out of stuff frequently when visiting in the later hours, chips being one of them. But the food is good and typical chipotle quality. I personally don’t think that this location deserves the negative reviews it’s been receiving. It’s new so yeah it has come kinks to work out but overall the staff has been friendly and foods been what’s expected from a chipotle.
Easily the worst run chipotle I’ve ever been to. Constantly understaffed with extreme wait times. Hire more people guys it’s not that hard
Atmosphere: 1
Food: 4
Service: 1
5pm there was no chicken. Staff was lackadaisical (no rush whatsoever which is not normal at Chipotles) even with almost 9 people in line. This is a newer chipotle, surprised they didn't have chicken and prepared.
If you on the fence about going to this chopotle or Taco Bell chose taco bell
Atmosphere: 4
Food: 1
Service: 1
Don't order online unless you want it to take 10x longer than just going there. Too expensive to waste over15 minutes waiting for late food and losing lunch break.
Atmosphere: 1
Food: 4
Service: 1
I’m always wary when ordering extra portions because sometimes you just don’t get enough, but this restaurant was on point! The rice was flavorful, didn’t have any fatty pieces of meat, guacamole wasn’t overly chunky. They followed my order exactly as ordered and picking up was quick and easy too.
Food: 5
Service: 5
Looooooonnnnngggg wait. Only one person to serve and make the food. Brutal!
Atmosphere: 3
Food: 3
Service: 1
Poor service, very rude. The girl that helped me grunted with irritation because I had ask simple questions. Nobody greeted me when I came in, there was at least 7-8 people on staff. Stood for 5 mins at the counter mind you with an empty lobby before the girl rudely said “what can I get you” . The staff was just standing around talking and messing with each other. The girl that helped me didn’t want to fill my bowl up even tho I’d pay the extra charge if they’d charge me for extras . Overall poor experience.
Atmosphere: 3
Food: 2
Service: 1
Windows when entering were very dirty and I was just the second person going in.
Atmosphere: 2
Food: 5
Service: 5
I’ve had nothing but great experiences here- the customer service is excellent and all the ingredients are always fresh and flavorful. The common spaces could be a little cleaner, but don’t let that deter you.
Atmosphere: 3
Food: 5
Service: 5
Fast and accurate service. Fresh ingredients
This restaurant was very dirty. The food was dry and stale. I will not be back to this Chipotle
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
I know there's alot of bad reviews for this location but my experience and food was perfect! I did the online only deal that i had seen advertised on tv feeds 4 to 6 people. Placed the order about one hour before I needed it with no issues. Had a few add ons which were there and correct. A young lady (probably the manger-very polite!) caught my attention as I walked up to the pickup station which was empty at the time cause she had my order separately to the side behind the counter. Was worried about my multiple bag order getting taken or confused with the single ones or just disappearing so that I appreciated greatly. Was 5 to 6 other people in line all getting the orders taken by employees. No sign of unhappy costumers and neither was I! Food was all correct and well prepared when I got home to start serving it up....they even separately bag hot and cold items! Won't have any hesitation going back anytime.
Atmosphere: 5
Food: 5
Service: 5
The food was decent and the staff was friendly enough but the inside was absolutely nasty. Everything was messy and nothing was cleaned. The garbages were all overflowing. I have been to a lot of Chipotles and this was by far the worst one.
Atmosphere: 1
Food: 3
Service: 3
Order for two. One burrito, one bowl, chips n queso $30.. burrito was good no major complaints (could have been a little larger). Bowl was MAYBE half full if that.. chips tasted old until we realized they were soaked in so much lime juice they lost the crunch and taste. The queso had zero flavor, no spice and was grained and more on the gravy side. 0/10 recommend. Inside was very messy and dirty. Food laying all over. Tables and floor were not maintained. Will drive to Rochester or find a Qdoba over this location.
Atmosphere: 3
Food: 2
Service: 5
Staff was very nice and the food was great.
Atmosphere: 4
Food: 5
Service: 5
I’ve gone to this location a few times. 4 star bc they do run out of stuff frequently when visiting in the later hours, chips being one of them. But the food is good and typical chipotle quality. I personally don’t think that this location deserves the negative reviews it’s been receiving. It’s new so yeah it has come kinks to work out but overall the staff has been friendly and foods been what’s expected from a chipotle.
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