Very poor costumer service! I went through the drive through and ordered a 4pc basket. Before I could finish ordering the lady decided I was done ordering and to pull around to the window. When I tried saying something while handing my form of payment she ignored and instructed me to go ahead and wait in front of the building.
Douglas Black
One of the worst experiences at a fast food place here. Unbelievable. Yes, I know this isn't upscale dining but I also know it's a hot dog with cheese and chili, So it should be pretty simple, right?
The menu says Chili Cheese dog so I paid for the chili cheese dog. They delivered a chili cheese dog without the cheese.
The mistake is okay but the presentation was very bad - I wouldn't feed this to my cat. The Hot dog was way overcooked and the chili looked like it was from last week.
So I went back very calmly and I said hey can you remake this? A couple of minutes later the manager sends the cookout and says you're going to have to pay extra because you only paid for the chili, not the cheese.
I said well On the menu it says chili cheese why can't you just add the cheese? I mean you delivered something that was non-edible. Maybe you could just put in the cheese. Not a bad business decision.
But instead he said the manager insisted I had to pay. Unbelievable.
It's just the ridiculous standard and decision making of your average retail outlet is absurd.
I know where I'm never going back. It would be this Dairy Queen. Who knows. Maybe all Dairy Queens. I haven't decided.
lorna lubinski
Got wrong food in drive through. Tried calling and no one answered.
Morgan
we stood there for 15 minutes and nobody talked to us we said something and they just looked at us worst experience ever never go there this was the 6th time we wanted to give them the benefit of the doubt cause they were busy but they were just standing there
Andreanna Taherkhanchi (Anna)
We arrived super late, minutes before closing. We had ordered our food online before arriving. I was concerned that the workers might be frustrated with our last minute order, because of my experience with other places when they have received our last minute order. I was a little surprised at how nice they were. Food was fresh. Zero Complaints!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket, French Fries, Cheeseburger
MaLissa Wooner-Boland
Great DQ to stop at!
Atmosphere: 5
Food: 5
Service: 5
Richard Hines
It was fast food. Salty and grease. Not something we eat on a daily basis. It was good.,not good for you.
michael jansen
Very clean, very peaceful restaurant. Great workers with big smiles ready to greet you!
I've been to this store many times and always enjoyed the service and food. Today was a different story! I went through the drive-thru at about 11:00 and ordered a chili cheese dog and three-piece chicken strip meal. Paid for it at the drive-thru window and they had us pull around with a number and wait in the parking lot. There was one other car waiting besides us, and no one inside the store. After 10 minutes, I went inside and rang the bell on the front counter and was ignored. After 15 minutes from ordering, the guy finally brought it to me. I said he realize this took 15 minutes... He said, yeah I realize that and walked away. Pretty sad service. He must have spent the time painting his fingernails instead of making our food.
Atmosphere: 4
Food: 5
Service: 1
Lainie Janie
Fries are ALWAYS mushy!!! Like learn how to fry fires correctly. No one wants soggy sad looking fries. I wouldn’t feed them to my dog!!! Otherwise they do a good job. Get different onion rings! That batter is gross, get beer battered. You’d sell way more!
Atmosphere: 4
Food: 2
Service: 4
cooper
cashier ate my reciept
Wheelchair accessibility: no sorry
Atmosphere: 5
Food: 5
Service: 5
Sue Kempen
The food was hot and delicious. Tables and floors were clean. Staff was friendly an patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Mariah Sprenger
Order wasnt right disappointed paying for a large blizzard and getting the wrong
Very poor costumer service! I went through the drive through and ordered a 4pc basket. Before I could finish ordering the lady decided I was done ordering and to pull around to the window. When I tried saying something while handing my form of payment she ignored and instructed me to go ahead and wait in front of the building.
One of the worst experiences at a fast food place here. Unbelievable. Yes, I know this isn't upscale dining but I also know it's a hot dog with cheese and chili, So it should be pretty simple, right?
The menu says Chili Cheese dog so I paid for the chili cheese dog. They delivered a chili cheese dog without the cheese.
The mistake is okay but the presentation was very bad - I wouldn't feed this to my cat. The Hot dog was way overcooked and the chili looked like it was from last week.
So I went back very calmly and I said hey can you remake this? A couple of minutes later the manager sends the cookout and says you're going to have to pay extra because you only paid for the chili, not the cheese.
I said well On the menu it says chili cheese why can't you just add the cheese? I mean you delivered something that was non-edible. Maybe you could just put in the cheese. Not a bad business decision.
But instead he said the manager insisted I had to pay. Unbelievable.
It's just the ridiculous standard and decision making of your average retail outlet is absurd.
I know where I'm never going back. It would be this Dairy Queen. Who knows. Maybe all Dairy Queens. I haven't decided.
Got wrong food in drive through. Tried calling and no one answered.
we stood there for 15 minutes and nobody talked to us we said something and they just looked at us worst experience ever never go there this was the 6th time we wanted to give them the benefit of the doubt cause they were busy but they were just standing there
We arrived super late, minutes before closing. We had ordered our food online before arriving. I was concerned that the workers might be frustrated with our last minute order, because of my experience with other places when they have received our last minute order. I was a little surprised at how nice they were. Food was fresh. Zero Complaints!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket, French Fries, Cheeseburger
Great DQ to stop at!
Atmosphere: 5
Food: 5
Service: 5
It was fast food. Salty and grease. Not something we eat on a daily basis. It was good.,not good for you.
Very clean, very peaceful restaurant. Great workers with big smiles ready to greet you!
Atmosphere: 5
Food: 5
Service: 5
Very good food. Clean atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Always a family classic. ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've been to this store many times and always enjoyed the service and food. Today was a different story! I went through the drive-thru at about 11:00 and ordered a chili cheese dog and three-piece chicken strip meal. Paid for it at the drive-thru window and they had us pull around with a number and wait in the parking lot. There was one other car waiting besides us, and no one inside the store. After 10 minutes, I went inside and rang the bell on the front counter and was ignored. After 15 minutes from ordering, the guy finally brought it to me. I said he realize this took 15 minutes... He said, yeah I realize that and walked away. Pretty sad service. He must have spent the time painting his fingernails instead of making our food.
Atmosphere: 4
Food: 5
Service: 1
Fries are ALWAYS mushy!!! Like learn how to fry fires correctly. No one wants soggy sad looking fries. I wouldn’t feed them to my dog!!! Otherwise they do a good job. Get different onion rings! That batter is gross, get beer battered. You’d sell way more!
Atmosphere: 4
Food: 2
Service: 4
cashier ate my reciept
Wheelchair accessibility: no sorry
Atmosphere: 5
Food: 5
Service: 5
The food was hot and delicious. Tables and floors were clean. Staff was friendly an patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Order wasnt right disappointed paying for a large blizzard and getting the wrong
Food: 1
Service: 2
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