Fast spot for a great chicken sandwich and equally great customer service. Even when it's busy they keep it moving with a smile.
Camille Verstraete
Why is this the slowest Chick-fil-A ever? Even on a Tuesday morning
Kuchio Iseme Joseph
Wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Dario Z
You guys tend to have excellent food and service, but I regret to inform you that your manager Amir is terrible to your staff. Particularly the kind and evidently hardworking young man with the limp. Multiple times I witnessed said employee ask very reasonable question of Amir during a busy rush. Every time, Amir responded with something to the tune of “It’s ok just focus on __” rather than acknowledging the employee’s question, despite it being reasonable. This considering Amir was already doing his job poorly, it was quite infuriating to see.
Atmosphere: 1
Food: 5
Service: 4
Uncle Sam W
Great food! Friendly service! Amir was the man!
Atmosphere: 5
Food: 5
Service: 5
James Kamua
I am writing to share a recent experience that fell short of the exceptional service I have come to associate with your brand. My son placed a mobile order, and I agreed to drive him to pick it up because of the outstanding customer service I’ve experienced at your Maple Grove and Fargo, ND locations. Unfortunately, this visit was very different. Despite placing a mobile order with the expectation of faster service, every in-store order was fulfilled first while mobile orders were left waiting. I watched as orders were being prepared inside the store, assuming they were for other customers, only to realize later that they were ours—completed only after all in-store orders were done. This was frustrating, especially given the cold weather. When our order was finally brought out, the first comment from the team member was, “It’s so cold out here,” with no apology or acknowledgment of the delay. When I asked for his name, his response was dismissive and unprofessional, repeatedly saying “What?” with outstretched arms, which felt confrontational. I want to emphasize that I am not seeking to get anyone in trouble. However, this experience was disappointing enough that I chose to purchase food for my family elsewhere. Chick-fil-A’s reputation for great service is what sets you apart, and I urge you to ensure that all team members receive retraining on customer service standards. A simple apology and polite communication would have made a big difference. Please take this feedback seriously so that no other customer has a similar experience. Thank you for your attention to this matter.
Atmosphere: 1
Service: 1
Scott Bennett
Cant go wrong with Chick Fil A. Delicious
Atmosphere: 5
Food: 5
Service: 5
Veronica
Very nice staff at this location
Food: 5
Service: 5
Kate Dickman
I came here for Amir, and Amir appeared. In all seriousness though, my friend ordered to dine in, and like 5 minutes after we all got our food, they called her for takeout. Amir appeared and gave me a refill :) 10/10 for Amir
Atmosphere: 5
Food: 5
Service: 4
John Somrock
Always love it but tonight they forgot my grilled nuggets in the drive thru. Asked me to wait in a parking spot then forgot to bring them out for 15 minutes
This is one of my favorite chick fil a locations due to its convenient location for me and the friendliness and efficiency of the staff. While eating there today my car broke down and one of the staff came out and showed me how to jump start my car, which was simply far above and beyond ordinary customer service. Cannot speak highly enough of the staff and this location. 11/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
Hamdi Mohamed
Great Customer service, super helpful team and clean restaurant. My kids are always happy to eat here.
Atmosphere: 5
Food: 5
Service: 5
Jesse Tresness
By far the slowest Chick Fil A I’ve ever been through.
Robert Mills
Friendly people work at Chick-fil-A. Excellent food.
Fast spot for a great chicken sandwich and equally great customer service. Even when it's busy they keep it moving with a smile.
Why is this the slowest Chick-fil-A ever? Even on a Tuesday morning
Wonderful service.
Atmosphere: 5
Food: 5
Service: 5
You guys tend to have excellent food and service, but I regret to inform you that your manager Amir is terrible to your staff. Particularly the kind and evidently hardworking young man with the limp. Multiple times I witnessed said employee ask very reasonable question of Amir during a busy rush. Every time, Amir responded with something to the tune of “It’s ok just focus on __” rather than acknowledging the employee’s question, despite it being reasonable. This considering Amir was already doing his job poorly, it was quite infuriating to see.
Atmosphere: 1
Food: 5
Service: 4
Great food! Friendly service! Amir was the man!
Atmosphere: 5
Food: 5
Service: 5
I am writing to share a recent experience that fell short of the exceptional service I have come to associate with your brand. My son placed a mobile order, and I agreed to drive him to pick it up because of the outstanding customer service I’ve experienced at your Maple Grove and Fargo, ND locations. Unfortunately, this visit was very different.
Despite placing a mobile order with the expectation of faster service, every in-store order was fulfilled first while mobile orders were left waiting. I watched as orders were being prepared inside the store, assuming they were for other customers, only to realize later that they were ours—completed only after all in-store orders were done. This was frustrating, especially given the cold weather.
When our order was finally brought out, the first comment from the team member was, “It’s so cold out here,” with no apology or acknowledgment of the delay. When I asked for his name, his response was dismissive and unprofessional, repeatedly saying “What?” with outstretched arms, which felt confrontational.
I want to emphasize that I am not seeking to get anyone in trouble. However, this experience was disappointing enough that I chose to purchase food for my family elsewhere. Chick-fil-A’s reputation for great service is what sets you apart, and I urge you to ensure that all team members receive retraining on customer service standards. A simple apology and polite communication would have made a big difference.
Please take this feedback seriously so that no other customer has a similar experience. Thank you for your attention to this matter.
Atmosphere: 1
Service: 1
Cant go wrong with Chick Fil A. Delicious
Atmosphere: 5
Food: 5
Service: 5
Very nice staff at this location
Food: 5
Service: 5
I came here for Amir, and Amir appeared. In all seriousness though, my friend ordered to dine in, and like 5 minutes after we all got our food, they called her for takeout. Amir appeared and gave me a refill :) 10/10 for Amir
Atmosphere: 5
Food: 5
Service: 4
Always love it but tonight they forgot my grilled nuggets in the drive thru. Asked me to wait in a parking spot then forgot to bring them out for 15 minutes
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Nuggets, Fries
Restaurantji Recommends
Service phenomenal
Atmosphere: 5
Food: 5
Service: 5
This is one of my favorite chick fil a locations due to its convenient location for me and the friendliness and efficiency of the staff. While eating there today my car broke down and one of the staff came out and showed me how to jump start my car, which was simply far above and beyond ordinary customer service. Cannot speak highly enough of the staff and this location. 11/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
Great Customer service, super helpful team and clean restaurant. My kids are always happy to eat here.
Atmosphere: 5
Food: 5
Service: 5
By far the slowest Chick Fil A I’ve ever been through.
Friendly people work at Chick-fil-A. Excellent food.
Atmosphere: 5
Food: 5
Service: 5
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