Smashburger

2 stars because the food was halfway decent. However, customer service is the worst around. They won’t talk to you… legit place your order and just look away. Had to ask for everything I ordered as they forgot to put it in the bag. Felt pretty disrespected as a customer and will go out of my way for Culver’s next.

Hamburger was great, it's too expensive

Atmosphere: 4

Food: 4

Service: 4

Good food. Prices are in line with other burger joints. Love the roasted brussel sprouts and smash tots!!

Atmosphere: 4

Food: 5

Service: 4

Brings back memories of hamburgers.

Atmosphere: 5

Food: 5

Service: 5

I ordered a double burger American sandwich I pay for my order and the tip and when i eat it, it was very very salty 🤦‍♂️😤 The salt was too much. I left the food there and i go to the cashier. I told him it’s very salty and he was laughing. I was so mad 😡 I left the food I paid with the tip and i just go out, when I was so hungry what guys you think about this !!! And this is was the first time in my life in this place and the last time I will be too 👎🏿

Atmosphere: 1

Food: 2

Service: 1

Food wasn't that great. The place was empty.

Atmosphere: 3

Food: 1

Service: 3

All I have to do is share the photo of the burger they made me. Unbelievably delicious! It was like Gordon Ramsey made me a burger!!

Atmosphere: 5

Food: 5

Service: 5

Nothing spectacular it was just ok. For 50 bucks it was just ok

Atmosphere: 3

Food: 3

Service: 4

I’m sorry. I’m saying sorry to the guy behind the counter.. I wish I could rescue you out of there, honestly.
I just don’t even know how this place is still open.. the whole restaurant was gross. Gross floors, every table gross. I get it, they’re probably super understaffed. But why? Smashburger, do you need to pay more? PROBABLY! Take care of your employees!
I think there were only two employees there on a Saturday night at 5:45pm.
My daughters and I waited for a good 10 minutes before I forced someone to acknowledge that we were there. Again, totally understand, understaffed and busy with online orders.. but at least look at the people waiting, acknowledge them and say “Hi! I’ll be with you in just a minute.”
We finally ordered and waited another 15 minutes. Total time from when we walked in and until we got our food: 30 minutes.
I then saw a woman talk to one of the two employees and whatever she was saying did not look good.
I asked the guy what it was… puke. Puke right outside the door.
He apparently knew who it was and where they were sitting… but didn’t do anything about it until someone mentioned it. Again.. I get it. Two people. Busy… but puke???? Kind of takes precedence.
He threw a sani bucket of soapy water on it and continued on.
I’m over here like.. umm get the strongest sanitizer you have and start sanitizing the door and the table/seats those people were in.. if not, you’re risking a huge spread of a possible stomach virus.
Thankfully, I got my money back after I told him that my daughters and I could not eat our food, but I will be at some level of anxiety until I hit 48 hours passed Saturday at 5:45.

Guy with the hat, if you’re reading this, I’m sorry. I don’t want to make your life harder… I’m sure it was just a crappy night for you, I have grace for you.. this is more towards Smashburger management as a whole. Clearly they’re not taking care of you guys in some way.

Atmosphere: 1

Food: 1

Service: 1

I hadn't been to Smashburger in years and I placed an online order, when I arrived to pick up my order the employee seemed irritated. I noticed some fries sitting on the warmer (hoped they weren't mine) waited 5 minutes after my order was supposed to be ready for pick up. When I received my order the old fries were put in the bag, I tried one and they were cold. I mentioned it to the employee and she rudely stated it would be 4 minutes to get new fries (then my burgers were going to be cold). I took my cold fries home and reheated them. Food was mediocre at best and the customer service did not exist. Needless to say, I won't be returning.

Atmosphere: 4

Food: 2

Service: 2

Smashburger is my go-to restaurant for good quality hamburgers and a fun atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Service was good just really slow due to short staff

Atmosphere: 4

Food: 5

Service: 3

came in for some shakes after dinner and they were so good! service was great! it was a nice unwind from a long day! Jacob Sack was kind and helpful and greeted us with a smile

Atmosphere: 5

Food: 5

Service: 5

The staff is very upbeat and courteous.

Atmosphere: 5

Food: 5

Service: 5

Chill spot with great food! Mix their lemonade with the strawberry dragon fruit for a delicious drink on a hot day.

Atmosphere: 4

Food: 5

Service: 5