Smashburger

All I have to do is share the photo of the burger they made me. Unbelievably delicious! It was like Gordon Ramsey made me a burger!!

Atmosphere: 5

Food: 5

Service: 5

Nothing spectacular it was just ok. For 50 bucks it was just ok

Atmosphere: 3

Food: 3

Service: 4

I’m sorry. I’m saying sorry to the guy behind the counter.. I wish I could rescue you out of there, honestly.
I just don’t even know how this place is still open.. the whole restaurant was gross. Gross floors, every table gross. I get it, they’re probably super understaffed. But why? Smashburger, do you need to pay more? PROBABLY! Take care of your employees!
I think there were only two employees there on a Saturday night at 5:45pm.
My daughters and I waited for a good 10 minutes before I forced someone to acknowledge that we were there. Again, totally understand, understaffed and busy with online orders.. but at least look at the people waiting, acknowledge them and say “Hi! I’ll be with you in just a minute.”
We finally ordered and waited another 15 minutes. Total time from when we walked in and until we got our food: 30 minutes.
I then saw a woman talk to one of the two employees and whatever she was saying did not look good.
I asked the guy what it was… puke. Puke right outside the door.
He apparently knew who it was and where they were sitting… but didn’t do anything about it until someone mentioned it. Again.. I get it. Two people. Busy… but puke???? Kind of takes precedence.
He threw a sani bucket of soapy water on it and continued on.
I’m over here like.. umm get the strongest sanitizer you have and start sanitizing the door and the table/seats those people were in.. if not, you’re risking a huge spread of a possible stomach virus.
Thankfully, I got my money back after I told him that my daughters and I could not eat our food, but I will be at some level of anxiety until I hit 48 hours passed Saturday at 5:45.

Guy with the hat, if you’re reading this, I’m sorry. I don’t want to make your life harder… I’m sure it was just a crappy night for you, I have grace for you.. this is more towards Smashburger management as a whole. Clearly they’re not taking care of you guys in some way.

Atmosphere: 1

Food: 1

Service: 1

I hadn't been to Smashburger in years and I placed an online order, when I arrived to pick up my order the employee seemed irritated. I noticed some fries sitting on the warmer (hoped they weren't mine) waited 5 minutes after my order was supposed to be ready for pick up. When I received my order the old fries were put in the bag, I tried one and they were cold. I mentioned it to the employee and she rudely stated it would be 4 minutes to get new fries (then my burgers were going to be cold). I took my cold fries home and reheated them. Food was mediocre at best and the customer service did not exist. Needless to say, I won't be returning.

Atmosphere: 4

Food: 2

Service: 2

Smashburger is my go-to restaurant for good quality hamburgers and a fun atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Service was good just really slow due to short staff

Atmosphere: 4

Food: 5

Service: 3

came in for some shakes after dinner and they were so good! service was great! it was a nice unwind from a long day! Jacob Sack was kind and helpful and greeted us with a smile

Atmosphere: 5

Food: 5

Service: 5

The staff is very upbeat and courteous.

Atmosphere: 5

Food: 5

Service: 5

Chill spot with great food! Mix their lemonade with the strawberry dragon fruit for a delicious drink on a hot day.

Atmosphere: 4

Food: 5

Service: 5

Excellent service with a welcoming atmosphere. Food was absolutely delicious!

Atmosphere: 5

Food: 5

Service: 5

This place is truly amazing. I love it here amazing burgers and fries! The guy at the counter, Jacob Sack was such an amazing worker and so welcoming and super helpful! Amazing service with this good of food! I can’t believe how good this place is! Definitely coming back! I sent a photo of the worker because if you see him you know you are in good hands! Best place ever!

Atmosphere: 5

Food: 5

Service: 5

Ohnwia Has great customer service and is friendly. Service is great and food is fresh.

Atmosphere: 4

Food: 4

Service: 4

Delicious 😋 and timely.

Edit , the food was fresh and fantastic , hats off to the crew thank you , was my First time in , wonderful expierience was welcomed even with 10 min until close didnt feel like an inconvience like some places make you feel so close to close

Best fast food burger joint around. Burgers are a little crispy, which is how I like them. Sweet potato fries were yummy. And they even have deep-fried brussel sprouts, crispy around the edges! Cynthia was my host, Warm and accommodating, she takes pride in her work. I wish this place was in my neighborhood--guess I'll have to drive to Plymouth. All 5-stars, (except AC was too cold).