I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience.
I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads.
One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore.
The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle.
When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund.
We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2.
When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours.
We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches.
I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads.
I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter.
I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody.
I asked for a refund and she stated she couldn’t do that.
I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name.
I am very upset with this entire experience and how the store is managed.
It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler.
The store was a mess, ingredients were everywhere. The lack of a manager was evident.
I’m questioning how this food can be safely served and if temps were being monitored.
Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick.
I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options.
As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
Kendra Sorenson
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
Carla Garcia
This place is full of dust all over on top of the food area.
Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it.
There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Hsi-Min Wang
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
patricia Salvador Ml
Healthy foods, very fresh. Complete foods and very rich dressings. Delicious desserts. Excellent cleaning. The staff is friendly. Quiet and bright environment.
Atmosphere: 5
Food: 5
Service: 5
Drake Mayo
I ordered in store for the first time, (I usually order online) the first thing I noticed was that the place was spotless. Then, I was immediately greeted upon entering by the young man with the fro, he was SUPER nice, it was really enjoyable watching him work with his team, (I think he was training someone at the same time too), I really had no idea that I was missing out on such an experience, by always ordering online, and to top it all off the food was amazing. If you want good healthy food, cafe zupas in Edina is where it’s at!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southwest Protein Bowl
Regine Cosmo
Umm… yum! First timer here and it was delicious. Service was also fast and great. The first greeter with the curly hair was super nice and fast. He told us they ran out of avocados and we could sub it for something else.
The tea they have here is also amazing. You probably can’t go wrong with anything on the menu.
A lot of healthy options, and really good food, the service is great too, prices are affordable, overall it’s definitely recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Steak, Salad
Ashlee Kersey
Only reason I'm giving such a low rating is because Cafe Zupas including this location got rid of the Thai Steak Salad. It was my favorite and it doesn't seem like it will be making a comeback. The soup that I would say is the best is the chicken enchilada chili and the the caramel rockslife brownie is amazing. But neither of those will bring me back until the Thai Steak Salad is back.
Atmosphere: 5
Food: 1
Service: 5
Yen Dang
Came here during the lunch rush and since it was my first time here, I didn't know where to order. The first two people behind counter at the beginning of the line didn't even acknowledge me so I figured maybe I needed to order at the cash register? It was only at the cash register that someone actually spoke to me, so I had to start all over again. It was very confusing. I even stared at the one the employees, he refused to acknowledge me then also. Plus when I got to the end of the line, I was given a Korean salad instead of the one I ordered. Not completely sure why. Overall an unpleasant, uncomfortable experience. No apologies offered (except for the kind, communicative cash register person and the ladies) I probably wouldn't come here again even if the food was 100/10
One of the staff lady’s who speaks Spanish was super rude. When you’re already having a stressful day and you’re trying to eat somewhere you enjoy you definitely don’t want to come to that.
Atmosphere: 5
Food: 5
Service: 1
Dayna Kolstad
I love the southwest potato and green chile soup and the strawberry harvest salad!
Atmosphere: 5
Food: 5
Service: 5
Dev Barua
The food is good but the service is awful! If you go during lunch time (11:30-1:30), from order to serve the food is absolute chaos! My wife and I waited for 25 mins just to check out the food and I needed to request to warm up my food because it got cold while waiting on the line to check out. One of the customers in front of us, walked out without the food because of the mess the staffers were creating just to take and check out the order. When I was requesting my food, one of the staffers at the checkout won't respond to me in English but in Spanish....They will talk in Spanish at the counter and we have no clue what's going on with the food and order. NOT WORTH GOING BACK during lunch time unless you have plenty of time in your hand.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sandwich, Soup, Salad
Martha Driscoll-Nelson
Love the soups, salads and sandwiches. The desserts are great too!
I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience. I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads. One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore. The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle. When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund. We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2. When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours. We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches. I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads. I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter. I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody. I asked for a refund and she stated she couldn’t do that. I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name. I am very upset with this entire experience and how the store is managed. It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler. The store was a mess, ingredients were everywhere. The lack of a manager was evident. I’m questioning how this food can be safely served and if temps were being monitored. Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick. I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options. As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
This place is full of dust all over on top of the food area. Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it. There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Healthy foods, very fresh. Complete foods and very rich dressings. Delicious desserts. Excellent cleaning. The staff is friendly. Quiet and bright environment.
Atmosphere: 5
Food: 5
Service: 5
I ordered in store for the first time, (I usually order online) the first thing I noticed was that the place was spotless. Then, I was immediately greeted upon entering by the young man with the fro, he was SUPER nice, it was really enjoyable watching him work with his team, (I think he was training someone at the same time too), I really had no idea that I was missing out on such an experience, by always ordering online, and to top it all off the food was amazing. If you want good healthy food, cafe zupas in Edina is where it’s at!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southwest Protein Bowl
Umm… yum! First timer here and it was delicious. Service was also fast and great. The first greeter with the curly hair was super nice and fast. He told us they ran out of avocados and we could sub it for something else.
The tea they have here is also amazing. You probably can’t go wrong with anything on the menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Soup, Avocado, Salad, Lobster Bisque
A lot of healthy options, and really good food, the service is great too, prices are affordable, overall it’s definitely recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Steak, Salad
Only reason I'm giving such a low rating is because Cafe Zupas including this location got rid of the Thai Steak Salad. It was my favorite and it doesn't seem like it will be making a comeback. The soup that I would say is the best is the chicken enchilada chili and the the caramel rockslife brownie is amazing. But neither of those will bring me back until the Thai Steak Salad is back.
Atmosphere: 5
Food: 1
Service: 5
Came here during the lunch rush and since it was my first time here, I didn't know where to order. The first two people behind counter at the beginning of the line didn't even acknowledge me so I figured maybe I needed to order at the cash register? It was only at the cash register that someone actually spoke to me, so I had to start all over again. It was very confusing. I even stared at the one the employees, he refused to acknowledge me then also. Plus when I got to the end of the line, I was given a Korean salad instead of the one I ordered. Not completely sure why. Overall an unpleasant, uncomfortable experience. No apologies offered (except for the kind, communicative cash register person and the ladies)
I probably wouldn't come here again even if the food was 100/10
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
“Nick, I’ve never been here, what should I get?”
“Brisket Grilled Cheese.”
“And what salad?” I asked.
“Strawberry Harvest,” he said confidently.
That man knows what I like!
? ? ?
One tiny issue - the chairs are so low I feel like I’m at the kid’s table. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll, Brisket Grilled Cheese, Sandwich, Salad
One of the staff lady’s who speaks Spanish was super rude. When you’re already having a stressful day and you’re trying to eat somewhere you enjoy you definitely don’t want to come to that.
Atmosphere: 5
Food: 5
Service: 1
I love the southwest potato and green chile soup and the strawberry harvest salad!
Atmosphere: 5
Food: 5
Service: 5
The food is good but the service is awful! If you go during lunch time (11:30-1:30), from order to serve the food is absolute chaos! My wife and I waited for 25 mins just to check out the food and I needed to request to warm up my food because it got cold while waiting on the line to check out. One of the customers in front of us, walked out without the food because of the mess the staffers were creating just to take and check out the order. When I was requesting my food, one of the staffers at the checkout won't respond to me in English but in Spanish....They will talk in Spanish at the counter and we have no clue what's going on with the food and order. NOT WORTH GOING BACK during lunch time unless you have plenty of time in your hand.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sandwich, Soup, Salad
Love the soups, salads and sandwiches. The desserts are great too!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich, Soup, Salad
Loading...