Honestly, I don't if my boyfriend and I will be able to eat at any Jersey Mikes ever after this experience. We got some dinner to go. My boyfriend took a bite of his sandwich and felt/pulled out a thick, black, straight piece of hair out of his mouth. I then inspected my sandwich and it appeared fine, until I saw the bottom of the sandwich (as shown in the picture). I called this store, spoke to a lady, and she took my address and stated she was unable to refund my meal (which I ordered online), so she was going to send coupons for 2 free sandwiches. Which honestly at the time, I just my money back. It's been since February 5 since the incident happened, and i have not received any coupon in the mail as the lady on the phone stated would happen.
Atmosphere: 1
Food: 1
Service: 1
Em
Disgusting, horrible service and lazy workers
Atmosphere: 1
Food: 1
Service: 1
Zack Blake
I was disappointed that it took 54 minutes from the time I placed my order until It was ready, I ordered 21 sandwiches. The female that called me was rude and hung up on me when she said that the order wouldn't be ready at 12:15, I said to do the best she can, but hung up on me. When I arrived at 12:23 when she asked my name she rolled her eyes and turned away saying " it's not done". The crazy part is I could see everyone else was being served while 1 person worked on my order, you had 4 people working the front line. One woman ordered around 10 sandwiches and was in and out in about 10 minutes. They also didn't give me my bottle of soda. I understand it was a larger order but to purposely ignore it was unprofessional and disappointing. I regret leaving a $20 tip on the app.
They responded by saying that it was bad communication and didn't seem to care nor offer to replace the missing item.
Atmosphere: 3
Food: 4
Service: 1
Kyle Brown
I was warmly welcomed when I came in. Little things like that really mean a lot.
There was a bit of a line - but they were moving fast. The person working the meat section was able to recommend a sub based on some basic questions I had.
Bread got sliced, and fitted with toppings really fast. It was even faster than places that have pre cut meats. Moving onto the next section you can get it "Mike's way" which I did. You get onions, lettuce, tomato, red wine vinegar, olive oil, and oregano. I highly recommend you get this on your sub.
Maybe this is a really long review for a simple sub joint, but I have been going back since.
Atmosphere: 4
Food: 5
Service: 5
Rachel Field
My complaint was answered promptly by Dillon, coupons for free subs were sent quickly, and Anthony called to apologize and refund my mixed up order. Thank you for the great response and excellent customer service!
Kid-friendliness: Kid size sandwiches available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Chicken Cheese Steak
D Hampton
Every time I visit this location it’s always clean and the food comes out quick. The staff always look clean and I don’t think I ever seen a dirty uniform. Makes me comfortable ordering food at this location
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Philly Cheese Steak
Jason kealy
Ordered my sandwich customer service and employees were so unprofessional. I left ! I’ll go somewhere else.
Atmosphere: 1
Service: 1
Recommended dishes: Philly Cheese Steak
Brett Zornes
I stop by fairly regularly and am always happy with the experience. The team members seem to be in a good mood with a clean environment. I always ask for the slicer to be wiped down before making my sandwich and they never have made me feel as though I’m inconveniencing them, as other places have. Definitely my go-to for picking up a sandwich before work.
Atmosphere: 5
Food: 5
Service: 5
gretchen norby
Welcomed when I walked in. All three employees were so happy and cheerful. Sandwiches were perfect.
Parking: You can park almost right next to the door.
Wheelchair accessibility: It's on the first floor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak, Chips, The Original Italian
Mike Kallet
Great sandwich but I had to repeat several times, no tomatoes and yes to oil, no to vinegar.. Ended up with vinegar. Sandwich maker just wasn't listening
Honestly, I don't if my boyfriend and I will be able to eat at any Jersey Mikes ever after this experience. We got some dinner to go. My boyfriend took a bite of his sandwich and felt/pulled out a thick, black, straight piece of hair out of his mouth. I then inspected my sandwich and it appeared fine, until I saw the bottom of the sandwich (as shown in the picture). I called this store, spoke to a lady, and she took my address and stated she was unable to refund my meal (which I ordered online), so she was going to send coupons for 2 free sandwiches. Which honestly at the time, I just my money back. It's been since February 5 since the incident happened, and i have not received any coupon in the mail as the lady on the phone stated would happen.
Atmosphere: 1
Food: 1
Service: 1
Disgusting, horrible service and lazy workers
Atmosphere: 1
Food: 1
Service: 1
I was disappointed that it took 54 minutes from the time I placed my order until It was ready, I ordered 21 sandwiches. The female that called me was rude and hung up on me when she said that the order wouldn't be ready at 12:15, I said to do the best she can, but hung up on me. When I arrived at 12:23 when she asked my name she rolled her eyes and turned away saying " it's not done". The crazy part is I could see everyone else was being served while 1 person worked on my order, you had 4 people working the front line. One woman ordered around 10 sandwiches and was in and out in about 10 minutes. They also didn't give me my bottle of soda. I understand it was a larger order but to purposely ignore it was unprofessional and disappointing. I regret leaving a $20 tip on the app.
They responded by saying that it was bad communication and didn't seem to care nor offer to replace the missing item.
Atmosphere: 3
Food: 4
Service: 1
I was warmly welcomed when I came in. Little things like that really mean a lot.
There was a bit of a line - but they were moving fast. The person working the meat section was able to recommend a sub based on some basic questions I had.
Bread got sliced, and fitted with toppings really fast. It was even faster than places that have pre cut meats. Moving onto the next section you can get it "Mike's way" which I did. You get onions, lettuce, tomato, red wine vinegar, olive oil, and oregano. I highly recommend you get this on your sub.
Maybe this is a really long review for a simple sub joint, but I have been going back since.
Atmosphere: 4
Food: 5
Service: 5
My complaint was answered promptly by Dillon, coupons for free subs were sent quickly, and Anthony called to apologize and refund my mixed up order. Thank you for the great response and excellent customer service!
Kid-friendliness: Kid size sandwiches available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Chicken Cheese Steak
Every time I visit this location it’s always clean and the food comes out quick. The staff always look clean and I don’t think I ever seen a dirty uniform. Makes me comfortable ordering food at this location
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Philly Cheese Steak
Ordered my sandwich customer service and employees were so unprofessional. I left ! I’ll go somewhere else.
Atmosphere: 1
Service: 1
Recommended dishes: Philly Cheese Steak
I stop by fairly regularly and am always happy with the experience. The team members seem to be in a good mood with a clean environment. I always ask for the slicer to be wiped down before making my sandwich and they never have made me feel as though I’m inconveniencing them, as other places have. Definitely my go-to for picking up a sandwich before work.
Atmosphere: 5
Food: 5
Service: 5
Welcomed when I walked in. All three employees were so happy and cheerful. Sandwiches were perfect.
Parking: You can park almost right next to the door.
Wheelchair accessibility: It's on the first floor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak, Chips, The Original Italian
Great sandwich but I had to repeat several times, no tomatoes and yes to oil, no to vinegar.. Ended up with vinegar. Sandwich maker just wasn't listening
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Good subs as usual!
Atmosphere: 4
Food: 5
Service: 4
Great food
Atmosphere: 5
Food: 5
Service: 5
I ordered online on 05/17/23 & received the completely wrong order. I won't be ordering from here again!!
Atmosphere: 1
Food: 3
Service: 1
Love it Mike’s way!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 5 the Super Sub Giant, The Original Italian
Best Roast Beef Sandwich -
Atmosphere: 4
Food: 5
Service: 5
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