The food is fine - it's subway food, and I've never had an issue with it. My issue is with the service. There are a lot of workers here who do not speak much english - and that's totally fine! They're always the most helpful and kind employees!
The issue is with the one white young man, with curly hair, who works here, who has the worst customer service skills I have ever experienced. On 3/8, I had put in an online order, but due to some technical issues, it never showed up. I didn't know they hadn't received it, and the young man just kept repeating to me "Let me know when you're ready to order" in a rude and condescending manner. I repeated multiple times that I had put in an online order, and that's all he kept responding with. He never told me "We don't see it, can I see your app?" or "I don't have it - can you show me your app?" or anything of the sort. He just kept repeating "Let me know when you're ready to order", without any other commentary.
The employee with him was much more helpful and called someone on the phone (manager? owner? not sure), to help sort it out. She was great, but the young white guy that works here was probably the worst encounter I've ever had at a subway. Needless to say, I'll be going to other locations from now on.
Atmosphere: 4
Food: 4
Service: 1
M. Cruseño
Bad experience with this location. All the Hispanic workers are great!! But the only white guy that works in this location horrible, horrible customer service! He’s wearing HEADPHONES on, he saying he can’t hear me? He’s also the ONLY 1 working?? Maybe he needs to take them off and have a good customer service.
Atmosphere: 1
Service: 1
Jordan Towers
Second time visiting on lunch, out of lettuce, workers don't understand the requests and get frustrated, not run very well
Maria Clubb
Got two sandwiches, tried to order a box of cookies and they guy kept telling me “no only one cookie per person” and I kept repeating no I want a box and he kept repeating himself saying the same thing over and over. I eventually gave up cause clearly he wasn’t understanding or was just being lazy maybe because he was the only one in there (that I saw at least)
Atmosphere: 1
Service: 1
FAJAS KAROL
I just left there and the service is terrible, I would never go back to a place with that attitude from the staff
Service: 1
Totto Tigel
Came to this location around 2 pm today with my adult daughter. No clear pricing on menu but we were expecting typical cost. It was my daughter’s treat so I did not see a receipt. But, for two 6” sub meals (with chips and drinks) and a single added order for cookies (3 cookies in order) the total came to a whopping $44 +/-. Shocking and OUTRAGEOUS.
Atmosphere: 3
Food: 4
Service: 3
Mija Mudder
A bit of a communication barrier. Everything else is good.
Atmosphere: 5
Food: 5
Service: 4
Stacy Swanson
I ordered online for delivery from store 45630 Richfield.Asked for extra mayo, tomato, oil, vinegar and barely had any mayo and no oil or vinegar.So very unhappy with this sandwich -this location has gotten so very stingy when extra(more) is asked for.I will take my business across the street to Jersey mikes.
Atmosphere: 1
Food: 1
Service: 1
Brett Fletcher
Fast and efficient and the food's always good for fast food.
Atmosphere: 5
Food: 5
Service: 5
Zach Attack
Very expensive. 15$ foot longs (just the sandwhich) PLUS a tip. Also, workers do not speak any English
I tried calling because I accidentally ordered from the wrong restaurant and I went to voicemail 5 times. Not their fault I ordered at the wrong place but could at least answer the phone so I could cancel it since I paid almost 20 dollars.
Atmosphere: 1
Food: 1
Service: 1
Nanette Michel
I went into this Subway location placed my order and when I went to pay for my food I took my $20 bill out of my wallet and it ripped into 2 pieces right in front of the cashier she proceeded to shake her head at me and say no I said what do you mean no and she refused to take my money because it ripped even though she saw it rip in my hand I asked to speak to the manager so she called and the manager and was told to take my money and as I'm standing there she's just chatting on the phone with the manager for like 5 more minutes and I said can you just bring me up so I can go cuz I needed to eat before a certain time and because I asked to be rung up instead of list sitting there waiting for them to have this conversation on the phone then was told that no now she won't take my money and she still refused I have never dealt with this before where somebody won't take your bill that ripped right in front of you is this a new thing cuz if if it is then Subway is got issues I was so upset because I was going in for surgery and I couldn't eat anything after 10 and this was at 9:30 so this was going to be the last thing I could eat before I couldn't eat for another probably 12 to 14 hours and by the time I got done dealing with her I missed my time to eat for the last time before my surgery so at Subway you obviously can't accidentally rip your bill cuz they won't serve you or ask to be rung up in a timely manner while the manager and then place it on the phone and gossip in front of you and laugh then you won't get your food either Subway when did you give your employees the right to to make the decision of what currency they will and will not take the US currency both the manager and the employee need to retake your customer service classes it was extremely rude and not very customer service friendly
Service: 1
Eric George
The Subway app has the BOGO offer but it never really works, kept cancelling my credit card multiple times. I don’t know why they have the offer if they don’t use it. I even ask the store, they said no.
Atmosphere: 1
Food: 2
Service: 1
Larry G
Hard working peeps behind the counter family run business. Give them credit. They working hard to serve their customer based. ?????
Atmosphere: 5
Food: 5
Service: 5
bryjoe
They turned me away 15 minutes before they close even though the lights were on and other people were eating inside.
The food is fine - it's subway food, and I've never had an issue with it. My issue is with the service. There are a lot of workers here who do not speak much english - and that's totally fine! They're always the most helpful and kind employees!
The issue is with the one white young man, with curly hair, who works here, who has the worst customer service skills I have ever experienced. On 3/8, I had put in an online order, but due to some technical issues, it never showed up. I didn't know they hadn't received it, and the young man just kept repeating to me "Let me know when you're ready to order" in a rude and condescending manner. I repeated multiple times that I had put in an online order, and that's all he kept responding with. He never told me "We don't see it, can I see your app?" or "I don't have it - can you show me your app?" or anything of the sort. He just kept repeating "Let me know when you're ready to order", without any other commentary.
The employee with him was much more helpful and called someone on the phone (manager? owner? not sure), to help sort it out. She was great, but the young white guy that works here was probably the worst encounter I've ever had at a subway. Needless to say, I'll be going to other locations from now on.
Atmosphere: 4
Food: 4
Service: 1
Bad experience with this location. All the Hispanic workers are great!! But the only white guy that works in this location horrible, horrible customer service! He’s wearing HEADPHONES on, he saying he can’t hear me? He’s also the ONLY 1 working?? Maybe he needs to take them off and have a good customer service.
Atmosphere: 1
Service: 1
Second time visiting on lunch, out of lettuce, workers don't understand the requests and get frustrated, not run very well
Got two sandwiches, tried to order a box of cookies and they guy kept telling me “no only one cookie per person” and I kept repeating no I want a box and he kept repeating himself saying the same thing over and over. I eventually gave up cause clearly he wasn’t understanding or was just being lazy maybe because he was the only one in there (that I saw at least)
Atmosphere: 1
Service: 1
I just left there and the service is terrible, I would never go back to a place with that attitude from the staff
Service: 1
Came to this location around 2 pm today with my adult daughter. No clear pricing on menu but we were expecting typical cost. It was my daughter’s treat so I did not see a receipt. But, for two 6” sub meals (with chips and drinks) and a single added order for cookies (3 cookies in order) the total came to a whopping $44 +/-. Shocking and OUTRAGEOUS.
Atmosphere: 3
Food: 4
Service: 3
A bit of a communication barrier. Everything else is good.
Atmosphere: 5
Food: 5
Service: 4
I ordered online for delivery from store 45630 Richfield.Asked for extra mayo, tomato, oil, vinegar and barely had any mayo and no oil or vinegar.So very unhappy with this sandwich -this location has gotten so very stingy when extra(more) is asked for.I will take my business across the street to Jersey mikes.
Atmosphere: 1
Food: 1
Service: 1
Fast and efficient and the food's always good for fast food.
Atmosphere: 5
Food: 5
Service: 5
Very expensive. 15$ foot longs (just the sandwhich) PLUS a tip. Also, workers do not speak any English
Restaurantji Recommends
I tried calling because I accidentally ordered from the wrong restaurant and I went to voicemail 5 times. Not their fault I ordered at the wrong place but could at least answer the phone so I could cancel it since I paid almost 20 dollars.
Atmosphere: 1
Food: 1
Service: 1
I went into this Subway location placed my order and when I went to pay for my food I took my $20 bill out of my wallet and it ripped into 2 pieces right in front of the cashier she proceeded to shake her head at me and say no I said what do you mean no and she refused to take my money because it ripped even though she saw it rip in my hand I asked to speak to the manager so she called and the manager and was told to take my money and as I'm standing there she's just chatting on the phone with the manager for like 5 more minutes and I said can you just bring me up so I can go cuz I needed to eat before a certain time and because I asked to be rung up instead of list sitting there waiting for them to have this conversation on the phone then was told that no now she won't take my money and she still refused I have never dealt with this before where somebody won't take your bill that ripped right in front of you is this a new thing cuz if if it is then Subway is got issues I was so upset because I was going in for surgery and I couldn't eat anything after 10 and this was at 9:30 so this was going to be the last thing I could eat before I couldn't eat for another probably 12 to 14 hours and by the time I got done dealing with her I missed my time to eat for the last time before my surgery so at Subway you obviously can't accidentally rip your bill cuz they won't serve you or ask to be rung up in a timely manner while the manager and then place it on the phone and gossip in front of you and laugh then you won't get your food either Subway when did you give your employees the right to to make the decision of what currency they will and will not take the US currency both the manager and the employee need to retake your customer service classes it was extremely rude and not very customer service friendly
Service: 1
The Subway app has the BOGO offer but it never really works, kept cancelling my credit card multiple times. I don’t know why they have the offer if they don’t use it. I even ask the store, they said no.
Atmosphere: 1
Food: 2
Service: 1
Hard working peeps behind the counter family run business. Give them credit. They working hard to serve their customer based. ?????
Atmosphere: 5
Food: 5
Service: 5
They turned me away 15 minutes before they close even though the lights were on and other people were eating inside.
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