I’m not one to complain but in the last few months this place has gone down hill. Before this summer I NEVER had an issue with this store. I frequent it multiple times a week and lately service has been slow like 20 mins with 1 person in from of me slow, employees visibly messing around instead of doing their job, and drinks that are so different from what they are supposed to be. Yesterday I got a coffee I get all the time (nitro high rise with 1 pump of pumpkin and when I got to the window I could tell it was wrong and asked her to make a new one (she handed me a black cold brew coffee not even close to what I had ordered) she remade it and it was still wrong. At this point I felt weird and the employee was getting rude so I left. $7.56 down the drain for a small cup of cold brew mind didn’t even have pumpkin syrup or milk so what did I pay for? If we are going to charge people this much can we at least get what’s on the menu and have it be somewhat correct?
Atmosphere: 3
Food: 1
Service: 2
bonnie oborn
Exceptional customer service and great beverages!
Atmosphere: 5
Food: 5
Service: 5
Greg Fritz
Slow service that day. 10 minutes to get a cup of coffee sitting inside on Saturday morning.
Atmosphere: 5
Food: 5
Service: 3
Cheryl Goodger
It was a perfect place to meet a friend.
Service: 5
Thomas Tracy
I loved the person the intercom he was awsome he offered some other ideas on what to get for items to eat
Atmosphere: 5
Food: 5
Service: 5
Greg Brewer
Good place nice workers
Atmosphere: 5
Service: 5
Lori Oneil
Way tooooo expensive for coffee, a small $8.02 seriously!!
Atmosphere: 1
Food: 5
Service: 1
Rachel Castillo
I never swing through this Caribou but did this morning on the way down to the cities. The man working when I went through the drive through was so pleasant and had me leaving with a big smile. I think his name tag said Alex or Alec? Best customer service!
Food: 5
Service: 5
Mo Campbell
I have a complicated order and they get it right, every time. That and their friendliness keep me coming back!
Maggie
It's a nice location to have brunch at, but their service has been very lacking lately. Today (5/25/25) a friend and I ordered from there and not only did they make me the incorrect drink, they forgot to prepare us the sandwiches both of us ordered. We waited about 15-20 minutes total for our orders. A woman nearby also had to wait awhile and asked about her sandwich multiple times before she received it. It was clear she was upset. There were 3 employees working and there didn't seem to be good management or teamwork at all. I honestly couldn't tell if there was even a manager present. On their defense, they were short a staff member who was unable to be replaced, but the lack of visible management was very clear. Management, please direct your team better and encourage collaboration; there's clearly a problem with those at this location.
I’m not one to complain but in the last few months this place has gone down hill. Before this summer I NEVER had an issue with this store. I frequent it multiple times a week and lately service has been slow like 20 mins with 1 person in from of me slow, employees visibly messing around instead of doing their job, and drinks that are so different from what they are supposed to be. Yesterday I got a coffee I get all the time (nitro high rise with 1 pump of pumpkin and when I got to the window I could tell it was wrong and asked her to make a new one (she handed me a black cold brew coffee not even close to what I had ordered) she remade it and it was still wrong. At this point I felt weird and the employee was getting rude so I left. $7.56 down the drain for a small cup of cold brew mind didn’t even have pumpkin syrup or milk so what did I pay for? If we are going to charge people this much can we at least get what’s on the menu and have it be somewhat correct?
Atmosphere: 3
Food: 1
Service: 2
Exceptional customer service and great beverages!
Atmosphere: 5
Food: 5
Service: 5
Slow service that day. 10 minutes to get a cup of coffee sitting inside on Saturday morning.
Atmosphere: 5
Food: 5
Service: 3
It was a perfect place to meet a friend.
Service: 5
I loved the person the intercom he was awsome he offered some other ideas on what to get for items to eat
Atmosphere: 5
Food: 5
Service: 5
Good place nice workers
Atmosphere: 5
Service: 5
Way tooooo expensive for coffee, a small $8.02 seriously!!
Atmosphere: 1
Food: 5
Service: 1
I never swing through this Caribou but did this morning on the way down to the cities. The man working when I went through the drive through was so pleasant and had me leaving with a big smile. I think his name tag said Alex or Alec? Best customer service!
Food: 5
Service: 5
I have a complicated order and they get it right, every time. That and their friendliness keep me coming back!
It's a nice location to have brunch at, but their service has been very lacking lately. Today (5/25/25) a friend and I ordered from there and not only did they make me the incorrect drink, they forgot to prepare us the sandwiches both of us ordered. We waited about 15-20 minutes total for our orders. A woman nearby also had to wait awhile and asked about her sandwich multiple times before she received it. It was clear she was upset. There were 3 employees working and there didn't seem to be good management or teamwork at all. I honestly couldn't tell if there was even a manager present. On their defense, they were short a staff member who was unable to be replaced, but the lack of visible management was very clear. Management, please direct your team better and encourage collaboration; there's clearly a problem with those at this location.
Restaurantji Recommends
Caribou is always consistently excellent. They train their employees very well. Their product is also consistent and delicious.
Love Caribou! My drinks always perfect!
Really good blended Carmel cooler well blended no chunks of ice love that great flavor
Quaint spot with great employees and lots of drink options
One of main spots for coffee and network 1:1s.
Plus they'll let ya use your own mug. ☕
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