Went through the drive through last night 3/31for some ice cream. There woman taking my order seemed like she did not want to be there and lacked any form of customer service skills. There were 2 cars ahead of me, and after waiting 15 min, I pulled out of line and left as only 1 car had moved in that time. Went to culvers across the street and received prompt and polite service.
Service: 1
Lucas Harrod
Went through the drive through to order some ice cream. Guy had an attitude right off the bat. Customer service was garbage.
Service: 1
Shaun Douglass
I was helped by Lilly, she was amazing. Excellent efficiency and professionalism. She was so sweet with my kids and I will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Josh Cook
Waited at front counter for ten minutes during lunch time and said hello several times. You can hear employees in the back talking and not responding. Looks like you need employees who will actually do their job.
Service: 1
Jill E Jill
Great service. đ I was very impressed.
Atmosphere: 5
Food: 5
Service: 5
Zahro Husainovova
I don't know why , but every time when I come here they mix my order with something else
Atmosphere: 4
Food: 3
Service: 3
zach laflair
Just went through the drive-through and ordered a meal and some other things. There was a miscommunication between myself and who took the order. Sam, the manager got involved and offered to refund the difference and was super nice. Not sure why there are so many bad reviews. I had nothing but good luck here!
Atmosphere: 5
Food: 5
Service: 5
Lancelotlink
I had the misfortune of eating at this Dairy Queen a week ago. First off the girl at the drive thru was short with me and rude (younger girl, red hair). I should have known there was a problem when the guy ahead of me aggressively pulled out of the drive thru lane without getting his food. When I got to the window she tried giving me a drink and I told her it wasnât part of my order. She asked me if the guy ahead of me drove off and I said yes. She then shut the window and I heard her say loudly âI think Iâm going to lose it!â She then disappeared for some time, and a guy showed up. I heard him through the window, while looking at the computer screen, saying âWhy is this still on here?! Why the f is this still on here?!â He then handed me a bag of food. I of course knew it was not going to be the right order. I pulled up a bit and it was chicken strips and fries. I ordered a double cheeseburger and cheese curds. I proceeded to go inside to get the correct food. The red haired girl asked me if he gave me strips with fries and I said yes. She went to bag my correct food, meanwhile the guy who was making the food, who was also at the window earlier, shot me a glare, the âhow dare you come in here to get the correct food that you orderedâ sort of a glare. Then the red haired girl handed me my bag, turned around, and walked away. No apology, no thank you, nothing. The service here is so bad it has to be experienced to be believed.
Mitch Fritz
To the owner- food was great and the place was clean. The red headed girl working the counter today was a complete loss for your business. She was rude and made us feel uncomfortable, not welcomed, and like we were a pain for her to help. Makes us think about not wanting to come back to this location anymore.
Atmosphere: 2
Food: 5
Service: 1
Roman Stuberg
It takes to long to get your hood I waited for 20 minutes before they got STARTED on my order
I went through the drive thru with my two children. I handed the cashier a 100 dollar bill. She got irritated and asked someone for help. She then said âI donât know why people do thisâ to them. Not once did she ask me for smaller bills or a card. I handed her the 100 knowing that normal people would say they couldnât break it instead of being passive aggressive and complaining to her supervisor as I could hear. On top of that I ordered pretzel sticks and wasnât even given all 3, and the fries were very cold. She was extremely rude.
Atmosphere: 1
Food: 1
Service: 1
joni collins
15 minute drive through wait, no sorry just rude service. Super disappointing!
Atmosphere: 1
Service: 1
Payal Bodke
Shittiest staff..!! No wonder what is every single person so grumpy about.. absolutely unwelcoming..!!! Took 5 mins just to get a fries..
Food: 3
Service: 1
Scott Miller
Always good for a ice cream treat
Atmosphere: 2
Food: 3
Service: 2
Jamie Deering
We love DQ Grill & Chills, so we decided to try the Rogers location. We walked in, and every employee visible was standing and looking at their phone. The fries we got were soggy with grease and undercooked. We asked for new fries and got the same result. The restaurant was dirty, so we took our ice cream outside and that was filthy too. We will not be back to this location.
Went through the drive through last night 3/31for some ice cream. There woman taking my order seemed like she did not want to be there and lacked any form of customer service skills. There were 2 cars ahead of me, and after waiting 15 min, I pulled out of line and left as only 1 car had moved in that time. Went to culvers across the street and received prompt and polite service.
Service: 1
Went through the drive through to order some ice cream. Guy had an attitude right off the bat. Customer service was garbage.
Service: 1
I was helped by Lilly, she was amazing. Excellent efficiency and professionalism. She was so sweet with my kids and I will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Waited at front counter for ten minutes during lunch time and said hello several times. You can hear employees in the back talking and not responding. Looks like you need employees who will actually do their job.
Service: 1
Great service. đ I was very impressed.
Atmosphere: 5
Food: 5
Service: 5
I don't know why , but every time when I come here they mix my order with something else
Atmosphere: 4
Food: 3
Service: 3
Just went through the drive-through and ordered a meal and some other things. There was a miscommunication between myself and who took the order. Sam, the manager got involved and offered to refund the difference and was super nice. Not sure why there are so many bad reviews. I had nothing but good luck here!
Atmosphere: 5
Food: 5
Service: 5
I had the misfortune of eating at this Dairy Queen a week ago. First off the girl at the drive thru was short with me and rude (younger girl, red hair). I should have known there was a problem when the guy ahead of me aggressively pulled out of the drive thru lane without getting his food. When I got to the window she tried giving me a drink and I told her it wasnât part of my order. She asked me if the guy ahead of me drove off and I said yes. She then shut the window and I heard her say loudly âI think Iâm going to lose it!â She then disappeared for some time, and a guy showed up. I heard him through the window, while looking at the computer screen, saying âWhy is this still on here?! Why the f is this still on here?!â He then handed me a bag of food. I of course knew it was not going to be the right order. I pulled up a bit and it was chicken strips and fries. I ordered a double cheeseburger and cheese curds. I proceeded to go inside to get the correct food. The red haired girl asked me if he gave me strips with fries and I said yes. She went to bag my correct food, meanwhile the guy who was making the food, who was also at the window earlier, shot me a glare, the âhow dare you come in here to get the correct food that you orderedâ sort of a glare. Then the red haired girl handed me my bag, turned around, and walked away. No apology, no thank you, nothing. The service here is so bad it has to be experienced to be believed.
To the owner- food was great and the place was clean. The red headed girl working the counter today was a complete loss for your business. She was rude and made us feel uncomfortable, not welcomed, and like we were a pain for her to help. Makes us think about not wanting to come back to this location anymore.
Atmosphere: 2
Food: 5
Service: 1
It takes to long to get your hood I waited for 20 minutes before they got STARTED on my order
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I went through the drive thru with my two children. I handed the cashier a 100 dollar bill. She got irritated and asked someone for help. She then said âI donât know why people do thisâ to them. Not once did she ask me for smaller bills or a card. I handed her the 100 knowing that normal people would say they couldnât break it instead of being passive aggressive and complaining to her supervisor as I could hear. On top of that I ordered pretzel sticks and wasnât even given all 3, and the fries were very cold. She was extremely rude.
Atmosphere: 1
Food: 1
Service: 1
15 minute drive through wait, no sorry just rude service. Super disappointing!
Atmosphere: 1
Service: 1
Shittiest staff..!! No wonder what is every single person so grumpy about.. absolutely unwelcoming..!!! Took 5 mins just to get a fries..
Food: 3
Service: 1
Always good for a ice cream treat
Atmosphere: 2
Food: 3
Service: 2
We love DQ Grill & Chills, so we decided to try the Rogers location. We walked in, and every employee visible was standing and looking at their phone. The fries we got were soggy with grease and undercooked. We asked for new fries and got the same result. The restaurant was dirty, so we took our ice cream outside and that was filthy too. We will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
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