Ordered a sandwich and the topping were balled up in the center of the sandwich leaving the rest plain bread
Atmosphere: 3
Food: 2
Service: 4
Camille Ng
If you are getting anything besides the most basic of drinks (even tho they'll probably screw that up too) don't go here. The past 5 times I've ordered hot espresso they've made it iced. No where on my drink label does it say iced. I was fine if it was a one off thing or somebody new but the fact that it has happened multiple times with multiple different people is appalling.
Atmosphere: 3
Food: 2
Service: 1
Hetchut Joppru
Went through drive through which was at least a 5 minute wait. No biggie. I order and multiple times I said I’d like the spicy falafel wrap. I saw one on the screen and two almond dips on the screen so I figured maybe she was entering it in or was having some tech issue but understood I wanted two. My first mistake was assuming she heard me even though she repeated back twice yeah uh huh. My second mistake was tipping. My 3 rd mistake was not checking the bag before I drove away from the window. I checked before u got too far and noticed only 1 wrap and two dips.
I go inside and explain what happened I’m told they will have one right out for me. 5+ minutes later I finally get one. I explain to their person who handed it to me why this is an issue and how my other one sitting in the car was probably now cold. I mean it’s only 4 degrees out.
Her solution to that was we can make you a new one and I said who knows how long that would take and her answer was yeah sorry we are really busy.
Never again will I go to that location.
Service: 1
King of Kings
I didn't tip and felt they stalled my in store take-out coffee (plain cold press) as a punishment, I mean,...7 minutes for the coffee? Really? I felt hurt and un-cared for, I may need therapy after this visit.
Cori Kettler
Refused to split a drink into 2 cups due to it being "an inventory problem" and me "wanting to get extra whip for free" even though they would give me an extra cup and a pup cup of whip. I have never been to a Starbucks that wouldn't do this for my kids as a tall is too much for them to drink so they share.
Food: 3
Service: 1
Sarah Kvas
Lisa made our experience at Starbucks top notch! We were on our way to the MN State Fair and stopped to get caffeinated. Her personality and upbeat attitude made our day! Thank you Lisa!
Atmosphere: 5
Food: 5
Service: 5
Emma Falls
Went through the drive through 8/26, received the most wonderful service from Lisa. She interacted with our car full so full of life and spirit. She started our day off to the state fair with smiles. Please thank her kindly from us.
With extreme kindness, 4 Starbucks crazed girls on the road to the fair.
Atmosphere: 5
Food: 5
Service: 5
Norah
Lisa gave us one of the best starbucks experiences we have ever had. She was so kind and caring, she asked us about our plans and was so excited to share stories about the state fair. Thank you Lisa :)
Atmosphere: 5
Food: 5
Service: 5
Louis David
Highly recommend this location! Cameron in the drive thru is so nice and makes the best drinks
Atmosphere: 5
Food: 5
Service: 5
Shana Sandoz Thiele
It seems that every time a new seasonal drink comes out it is sold out!!!
Review is from 02/09/2024 - editing to remove photos of employees.
We all know their parking lot is a nightmare, which is not their fault or problem. However, today there was a little girl in the drive-thru who thought I wasn't paying attention and tried to fly in front of me in line, almost hitting my car. I continued in line, in my spot, as this little girl rolled down her window to yell to her friend (Trin? is what I heard this girl yell, I'm not sure if that's short for something) who is an employee, who came outside. The girl in the drive thru yelled to the employee that I was trying to cut her off. I was shocked that an employee was coming out to "help" her friend who just almost hit my car.
I somehow found myself explaining to two teenagers that I was in line far longer than this little girl, and I wasn't going to let her go in front of me just because she's friends with an employee. The employee told ME not to hit her friend's car. Her friend who kept inching forward from the side. I got up to the window (to get my mobile order I placed 15 minutes prior when I first got in line), and there's Trin, who's immediately talking to me about who said what outside. I asked to talk to a manager and this employee responded with "for what?". I asked several more times to talk to a manger, as I could see several other girls standing behind her, watching. I told Trin that I wanted to talk to a manager about her lack of professionalism, she started to argue with me until one of the girls who was standing behind her the whole time, took two steps forward and just stood there. I asked her if she was a manager and she just shook her head yes. She had been watching the whole interaction with no intervention.
Her name tag read Caitlynn. Trin never moved as I began to explain to Caitlynn that it was unprofessional for Trin to come outside to her friends side, and intervene in a situation she wasn't involved in nor responsible for as a barista. Caitlynn didn't say a word; Trin continued to argue saying this other girl wasn't her friend, she was someone she went to high school with. When I asked Trin if her name was Trin, she quickly covered up and then removed her name tag, and told me she wasn't going to tell me her name. Then, Caitlynn turned around and had removed her name tag as well. I asked Caitlynn why she removed her name tag, as a manager; she then pretended to search her person for her name tag like she didn't realize she had just taken it off.
Once both realized I started to record them (I know I know, but since the manager was acting like a child, I had no choice) then Trin changed her tune and told me that she talked to her friend after I continued to the window, and her friend admitted that I was in line first. All of that, for Trin to now admit her friend was in the wrong.
I told Caitlynn that as a manager, she should have stopped Trin immediately from trying to argue, and handled the situation like a professional, like a manager. Her response was "I don't know both sides of the story, but I see where both of you are coming from"; rather than apologizing to the customer and advising she'd deal with it, and send me on my way. I told Caitlynn that it's not Trin's job to go into the parking lot and asked her if the situation involved two angry men, if Trin would've done the same thing. Caitlynn said "oh yeah you're right". ? Are there any adults that work in that store? Or anyone with appropriate work ethic, responsibility or professionalism?
Service: 1
Catie V
The people who work here are so sweet. I walked here with my dog and they gave him some water.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Decaf Sumatra
Reuben Cornejo
What a great location full of wonderful people! Was on my way to a 6 hour accounting study session and my latte with 5 shots of espresso really helped getting motivated. Shout out to Lisa! What a dynamite gal!
Atmosphere: 5
Food: 5
Service: 5
Brianna Holker
I have been to many Starbucks surrounding Monticello and beyond, but I will go out of my way to go to the Starbucks in Rogers because the service there is always fast, friendly, and the drinks are full of flavor! I have had issues with other locations of Starbucks whether that is long waiting times (even when it is not busy), order mess-ups, or my drink not tasting right, but nothing like this has ever happened at the Rogers location. The employees are also amiable, whether that is from them starting a conversation with you or complimenting you. I also find that my order, a strawberry acai refresher with lemonade, always tastes significantly better and has more flavor at this location. If you are ever driving through Rogers, or don’t mind driving there, and are craving a Starbucks drink, you should stop at the Starbucks over by Chipotle and Noodles and Company.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Sara
We all know their parking lot is a nightmare, which is not their fault or problem. However, today there was a little girl in the drive-thru who thought I wasn't paying attention and tried to fly in front of me in line, almost hitting my car. I continued in line, in my spot, as this little girl rolled down her window to yell to her friend (Trin? is what I heard this girl yell, I'm not sure if that's short for something) who is an employee, who came outside. The girl in the drive thru yelled to the employee that I was trying to cut her off. I was shocked that an employee was coming out to "help" her friend who just almost hit my car.I somehow found myself explaining to two teenagers that I was in line far longer than this little girl, and I wasn't going to let her go in front of me just because she's friends with an employee. The employee told ME not to hit her friend's car. Her friend who kept inching forward from the side. I got up to the window (to get my mobile order I placed 15 minutes prior when I first got in line), and there's Trin, who's immediately talking to me about who said what outside. I asked to talk to a manager and this employee responded with "for what?". I asked several more times to talk to a manger, as I could see several other girls standing behind her, watching. I told Trin that I wanted to talk to a manager about her lack of professionalism, she started to argue with me until one of the girls who was standing behind her the whole time, took two steps forward and just stood there. I asked her if she was a manager and she just shook her head yes. She had been watching the whole interaction with no intervention.Her name tag read Caitlynn. Trin never moved as I began to explain to Caitlynn that it was unprofessional for Trin to come outside to her friends side, and intervene in a situation she wasn't involved in nor responsible for as a barista. Caitlynn didn't say a word; Trin continued to argue saying this other girl wasn't her friend, she was someone she went to high school with. When I asked Trin if her name was Trin, she quickly covered up and then removed her name tag, and told me she wasn't going to tell me her name. Then, Caitlynn turned around and had removed her name tag as well. I asked Caitlynn why she removed her name tag, as a manager; she then pretended to search her person for her name tag like she didn't realize she had just taken it off.Once both realized I started to record them (I know I know, but since the manager was acting like a child, I had no choice) then Trin changed her tune and told me that she talked to her friend after I continued to the window, and her friend admitted that I was in line first. All of that, for Trin to now admit her friend was in the wrong.I told Caitlynn that as a manager, she should have stopped Trin immediately from trying to argue, and handled the situation like a professional, like a manager. Her response was "I don't know both sides of the story, but I see where both of you are coming from"; rather than apologizing to the customer and advising she'd deal with it, and send me on my way. I told Caitlynn that it's not Trin's job to go into the parking lot and asked her if the situation involved two angry men, if Trin would've done the same thing. Caitlynn said "oh yeah you're right". ? Are there any adults that work in that store? Or anyone with appropriate work ethic, responsibility or professionalism?
Ordered a sandwich and the topping were balled up in the center of the sandwich leaving the rest plain bread
Atmosphere: 3
Food: 2
Service: 4
If you are getting anything besides the most basic of drinks (even tho they'll probably screw that up too) don't go here. The past 5 times I've ordered hot espresso they've made it iced. No where on my drink label does it say iced. I was fine if it was a one off thing or somebody new but the fact that it has happened multiple times with multiple different people is appalling.
Atmosphere: 3
Food: 2
Service: 1
Went through drive through which was at least a 5 minute wait. No biggie. I order and multiple times I said I’d like the spicy falafel wrap.
I saw one on the screen and two almond dips on the screen so I figured maybe she was entering it in or was having some tech issue but understood I wanted two. My first mistake was assuming she heard me even though she repeated back twice yeah uh huh. My second mistake was tipping. My 3 rd mistake was not checking the bag before I drove away from the window. I checked before u got too far and noticed only 1 wrap and two dips.
I go inside and explain what happened I’m told they will have one right out for me. 5+ minutes later I finally get one. I explain to their person who handed it to me why this is an issue and how my other one sitting in the car was probably now cold. I mean it’s only 4 degrees out.
Her solution to that was we can make you a new one and I said who knows how long that would take and her answer was yeah sorry we are really busy.
Never again will I go to that location.
Service: 1
I didn't tip and felt they stalled my in store take-out coffee (plain cold press) as a punishment, I mean,...7 minutes for the coffee? Really? I felt hurt and un-cared for, I may need therapy after this visit.
Refused to split a drink into 2 cups due to it being "an inventory problem" and me "wanting to get extra whip for free" even though they would give me an extra cup and a pup cup of whip. I have never been to a Starbucks that wouldn't do this for my kids as a tall is too much for them to drink so they share.
Food: 3
Service: 1
Lisa made our experience at Starbucks top notch! We were on our way to the MN State Fair and stopped to get caffeinated. Her personality and upbeat attitude made our day! Thank you Lisa!
Atmosphere: 5
Food: 5
Service: 5
Went through the drive through 8/26, received the most wonderful service from Lisa. She interacted with our car full so full of life and spirit. She started our day off to the state fair with smiles. Please thank her kindly from us.
With extreme kindness,
4 Starbucks crazed girls on the road to the fair.
Atmosphere: 5
Food: 5
Service: 5
Lisa gave us one of the best starbucks experiences we have ever had. She was so kind and caring, she asked us about our plans and was so excited to share stories about the state fair. Thank you Lisa :)
Atmosphere: 5
Food: 5
Service: 5
Highly recommend this location! Cameron in the drive thru is so nice and makes the best drinks
Atmosphere: 5
Food: 5
Service: 5
It seems that every time a new seasonal drink comes out it is sold out!!!
Food: 5
Service: 5
Restaurantji Recommends
Review is from 02/09/2024 - editing to remove photos of employees.
We all know their parking lot is a nightmare, which is not their fault or problem. However, today there was a little girl in the drive-thru who thought I wasn't paying attention and tried to fly in front of me in line, almost hitting my car. I continued in line, in my spot, as this little girl rolled down her window to yell to her friend (Trin? is what I heard this girl yell, I'm not sure if that's short for something) who is an employee, who came outside. The girl in the drive thru yelled to the employee that I was trying to cut her off. I was shocked that an employee was coming out to "help" her friend who just almost hit my car.
I somehow found myself explaining to two teenagers that I was in line far longer than this little girl, and I wasn't going to let her go in front of me just because she's friends with an employee. The employee told ME not to hit her friend's car. Her friend who kept inching forward from the side. I got up to the window (to get my mobile order I placed 15 minutes prior when I first got in line), and there's Trin, who's immediately talking to me about who said what outside. I asked to talk to a manager and this employee responded with "for what?". I asked several more times to talk to a manger, as I could see several other girls standing behind her, watching. I told Trin that I wanted to talk to a manager about her lack of professionalism, she started to argue with me until one of the girls who was standing behind her the whole time, took two steps forward and just stood there. I asked her if she was a manager and she just shook her head yes. She had been watching the whole interaction with no intervention.
Her name tag read Caitlynn. Trin never moved as I began to explain to Caitlynn that it was unprofessional for Trin to come outside to her friends side, and intervene in a situation she wasn't involved in nor responsible for as a barista. Caitlynn didn't say a word; Trin continued to argue saying this other girl wasn't her friend, she was someone she went to high school with. When I asked Trin if her name was Trin, she quickly covered up and then removed her name tag, and told me she wasn't going to tell me her name. Then, Caitlynn turned around and had removed her name tag as well. I asked Caitlynn why she removed her name tag, as a manager; she then pretended to search her person for her name tag like she didn't realize she had just taken it off.
Once both realized I started to record them (I know I know, but since the manager was acting like a child, I had no choice) then Trin changed her tune and told me that she talked to her friend after I continued to the window, and her friend admitted that I was in line first. All of that, for Trin to now admit her friend was in the wrong.
I told Caitlynn that as a manager, she should have stopped Trin immediately from trying to argue, and handled the situation like a professional, like a manager. Her response was "I don't know both sides of the story, but I see where both of you are coming from"; rather than apologizing to the customer and advising she'd deal with it, and send me on my way. I told Caitlynn that it's not Trin's job to go into the parking lot and asked her if the situation involved two angry men, if Trin would've done the same thing. Caitlynn said "oh yeah you're right". ? Are there any adults that work in that store? Or anyone with appropriate work ethic, responsibility or professionalism?
Service: 1
The people who work here are so sweet. I walked here with my dog and they gave him some water.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Decaf Sumatra
What a great location full of wonderful people! Was on my way to a 6 hour accounting study session and my latte with 5 shots of espresso really helped getting motivated. Shout out to Lisa! What a dynamite gal!
Atmosphere: 5
Food: 5
Service: 5
I have been to many Starbucks surrounding Monticello and beyond, but I will go out of my way to go to the Starbucks in Rogers because the service there is always fast, friendly, and the drinks are full of flavor! I have had issues with other locations of Starbucks whether that is long waiting times (even when it is not busy), order mess-ups, or my drink not tasting right, but nothing like this has ever happened at the Rogers location. The employees are also amiable, whether that is from them starting a conversation with you or complimenting you. I also find that my order, a strawberry acai refresher with lemonade, always tastes significantly better and has more flavor at this location. If you are ever driving through Rogers, or don’t mind driving there, and are craving a Starbucks drink, you should stop at the Starbucks over by Chipotle and Noodles and Company.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
We all know their parking lot is a nightmare, which is not their fault or problem. However, today there was a little girl in the drive-thru who thought I wasn't paying attention and tried to fly in front of me in line, almost hitting my car. I continued in line, in my spot, as this little girl rolled down her window to yell to her friend (Trin? is what I heard this girl yell, I'm not sure if that's short for something) who is an employee, who came outside. The girl in the drive thru yelled to the employee that I was trying to cut her off. I was shocked that an employee was coming out to "help" her friend who just almost hit my car.I somehow found myself explaining to two teenagers that I was in line far longer than this little girl, and I wasn't going to let her go in front of me just because she's friends with an employee. The employee told ME not to hit her friend's car. Her friend who kept inching forward from the side. I got up to the window (to get my mobile order I placed 15 minutes prior when I first got in line), and there's Trin, who's immediately talking to me about who said what outside. I asked to talk to a manager and this employee responded with "for what?". I asked several more times to talk to a manger, as I could see several other girls standing behind her, watching. I told Trin that I wanted to talk to a manager about her lack of professionalism, she started to argue with me until one of the girls who was standing behind her the whole time, took two steps forward and just stood there. I asked her if she was a manager and she just shook her head yes. She had been watching the whole interaction with no intervention.Her name tag read Caitlynn. Trin never moved as I began to explain to Caitlynn that it was unprofessional for Trin to come outside to her friends side, and intervene in a situation she wasn't involved in nor responsible for as a barista. Caitlynn didn't say a word; Trin continued to argue saying this other girl wasn't her friend, she was someone she went to high school with. When I asked Trin if her name was Trin, she quickly covered up and then removed her name tag, and told me she wasn't going to tell me her name. Then, Caitlynn turned around and had removed her name tag as well. I asked Caitlynn why she removed her name tag, as a manager; she then pretended to search her person for her name tag like she didn't realize she had just taken it off.Once both realized I started to record them (I know I know, but since the manager was acting like a child, I had no choice) then Trin changed her tune and told me that she talked to her friend after I continued to the window, and her friend admitted that I was in line first. All of that, for Trin to now admit her friend was in the wrong.I told Caitlynn that as a manager, she should have stopped Trin immediately from trying to argue, and handled the situation like a professional, like a manager. Her response was "I don't know both sides of the story, but I see where both of you are coming from"; rather than apologizing to the customer and advising she'd deal with it, and send me on my way. I told Caitlynn that it's not Trin's job to go into the parking lot and asked her if the situation involved two angry men, if Trin would've done the same thing. Caitlynn said "oh yeah you're right". ? Are there any adults that work in that store? Or anyone with appropriate work ethic, responsibility or professionalism?
Service: 1
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