Poorly managed location — always understaffed, which seems to be why the employees are irritable. The drive-thru is never open anymore, only for online pickup orders. Just go to Jimmy John’s if you’re in Rogers.
Atmosphere: 1
Food: 4
Service: 1
Andrea Paulson
I ordered a protein bowl and I got a salad. No doubled protein, no cheese, and charged more than $11. I was really looking forward to eating this after a long day of work.
Baby Girl
Men’s bathroom was probably the dirtiest over ever seen one… idk how even your own employees would use it you guys need to keep up on the bathroom…
Atmosphere: 1
Food: 3
Service: 3
T B
Sebastian gave us excellent customer service when a “Special Note” was missed on a mobile order. Very helpful, and understanding. Thank you Sebastian—the food was great!
Atmosphere: 4
Food: 5
Service: 5
L V
HEALTH DEPARTMENT should be inspecting this place. The cross contamination is mind blowing. Do not place an online order. We waited over an hour as they do not make online orders unless there are no customers in line. I ordered double meat and didn't get it, given wrong bread, RAW bacon on 2 sandwiches, and then the sandwich maker swore at my daughter and the other employee mocked my daughter and berated her in front of other customers just because my daughter was concerned about the first hot sandwich they made for the order sitting for over an hour and being ice cold. The employee that swore at my daughter grabbed the sandwich and 4 cookies that were in the bag and slammed them into the garbage. The staff are beyond obnoxious and ridiculous. We deserve to get a full refund for how they behaved and treated us...not to mention the issues with all 3 sandwiches being quite concerning. I paid online and wasn't given a refund. I called later and asked for the managers phone number and the employee that mocked my daughter played a lot of games over the phone and finally said she no longer seems to have her managers phone number and she hung up on me. There is zero chance of patronizing this Subway in the future.
Atmosphere: 1
Food: 1
Service: 1
Nolan Lee
This was the only time I have ever gone to a restaurant or fast food place and had not only one, but all three employees behind the counter make fun of me, and my order. I’m a skinny guy, but the body and fat shaming I received from three adults because I asked for double meat and double cheese is unacceptable. By the way, one of the ladies making fun of me was heavier set. Disgusting. Will be reporting this facility.
Atmosphere: 1
Food: 1
Service: 1
Libby Seger
Terrible service 6/26 at 430 pm. A woman was working with dark hair. I waited 10 minutes for her to answer a question I had on the menu while she served others and ignored me.
Julie Me
Garbages were overflowing. They ran out out of MAYO? It took 20 minutes to make 2 sandwichs! Ugh I'm hungry
Atmosphere: 1
Food: 3
Service: 2
Courtney Miller
Always a disappointment. First time ordering online and sandwiches aren't toasted all the way, one sandwich was suppose to be footlong got a 6 inch. Took 15 mins to get a new sandwich made, only 3 people in front of me. 2 people working absolutely the slowest possible way a third that disappeared once the few people walked in. The other 2 sandwiches thrown together with carelessness, topping more in the wrapper then on the sandwiches. Not toasted. Bacon still cold. Meat cold. Horrible horrible. Will be going the extra few miles to maple grove from now on. Huge disappointment all around
Atmosphere: 1
Food: 1
Service: 1
Jesse Langanki
This is a wild Subway, got 3x meat that I've had at any other location ever.
This Subway is absolutely AMAZING!!! The customer service is phenomenal!!! Shift lead Nevaeh went above and beyond!!! Somebody please give her a raise!!! Noah, Sebastian and Brin her team of champions ✝️
Atmosphere: 5
Food: 5
Service: 5
gianna_ d
the worker got blood on the bag and said nothing. his finger was very much cut open, no bandaid or anything, handling food
edit: the manager was amazing in helping the issue. she was kind to remake the sandwich and was very apologetic
Savannah Maguire
This week I did a mobile order and literally half my toppings were not on my wrap. Secondly we are in the drive thru right now (Saturday March 15th 11:30am) and staff member is very rude. We entered our order at the kiosk and pulled ahead to the window. Older lady opened the window and immediately had attitude and was like “uhm this order is going to take a long time we have to do every dipped individually.” We had ordered 5 dippers for the kids. She was trying to imply that we cancel our dippers she didn’t want to do it. Major attitude problem and very poor professionalism. She needs education, doesn’t smile and wasn’t happy to be there. Disappointed won’t be back for business at this location.
Atmosphere: 2
Food: 2
Service: 1
Thierry Schuller
prolly worst subway I ever went to n g l. What are we rationing around here?! Skimpy ahh toppings. Also thanks for saying a total of 3 words to me🧌🤖🤖🤖
Atmosphere: 3
Food: 1
Service: 1
Michael Patnode
Great food, great deal, ordered online.Got a footlong beast after 5pm for only $7. But for God's sakes, what's the point of having a special instructions section if you're gonna completely ignore it. I wanted my onions and peppers toasted with the sub, didn't happen. I wanted half of the sub to have no sauce on it so I can bring to work the next day and it's not a soggy mess, didn't happen. That's why I hate having some faith and pre-tipping in the hopes they actually pay attention to my toppings and instructions. Do better.
Poorly managed location — always understaffed, which seems to be why the employees are irritable. The drive-thru is never open anymore, only for online pickup orders. Just go to Jimmy John’s if you’re in Rogers.
Atmosphere: 1
Food: 4
Service: 1
I ordered a protein bowl and I got a salad. No doubled protein, no cheese, and charged more than $11. I was really looking forward to eating this after a long day of work.
Men’s bathroom was probably the dirtiest over ever seen one… idk how even your own employees would use it you guys need to keep up on the bathroom…
Atmosphere: 1
Food: 3
Service: 3
Sebastian gave us excellent customer service when a “Special Note” was missed on a mobile order. Very helpful, and understanding. Thank you Sebastian—the food was great!
Atmosphere: 4
Food: 5
Service: 5
HEALTH DEPARTMENT should be inspecting this place. The cross contamination is mind blowing. Do not place an online order. We waited over an hour as they do not make online orders unless there are no customers in line. I ordered double meat and didn't get it, given wrong bread, RAW bacon on 2 sandwiches, and then the sandwich maker swore at my daughter and the other employee mocked my daughter and berated her in front of other customers just because my daughter was concerned about the first hot sandwich they made for the order sitting for over an hour and being ice cold. The employee that swore at my daughter grabbed the sandwich and 4 cookies that were in the bag and slammed them into the garbage. The staff are beyond obnoxious and ridiculous. We deserve to get a full refund for how they behaved and treated us...not to mention the issues with all 3 sandwiches being quite concerning. I paid online and wasn't given a refund. I called later and asked for the managers phone number and the employee that mocked my daughter played a lot of games over the phone and finally said she no longer seems to have her managers phone number and she hung up on me. There is zero chance of patronizing this Subway in the future.
Atmosphere: 1
Food: 1
Service: 1
This was the only time I have ever gone to a restaurant or fast food place and had not only one, but all three employees behind the counter make fun of me, and my order. I’m a skinny guy, but the body and fat shaming I received from three adults because I asked for double meat and double cheese is unacceptable. By the way, one of the ladies making fun of me was heavier set. Disgusting. Will be reporting this facility.
Atmosphere: 1
Food: 1
Service: 1
Terrible service 6/26 at 430 pm. A woman was working with dark hair. I waited 10 minutes for her to answer a question I had on the menu while she served others and ignored me.
Garbages were overflowing. They ran out out of MAYO? It took 20 minutes to make 2 sandwichs! Ugh I'm hungry
Atmosphere: 1
Food: 3
Service: 2
Always a disappointment. First time ordering online and sandwiches aren't toasted all the way, one sandwich was suppose to be footlong got a 6 inch. Took 15 mins to get a new sandwich made, only 3 people in front of me. 2 people working absolutely the slowest possible way a third that disappeared once the few people walked in. The other 2 sandwiches thrown together with carelessness, topping more in the wrapper then on the sandwiches. Not toasted. Bacon still cold. Meat cold. Horrible horrible. Will be going the extra few miles to maple grove from now on. Huge disappointment all around
Atmosphere: 1
Food: 1
Service: 1
This is a wild Subway, got 3x meat that I've had at any other location ever.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This Subway is absolutely AMAZING!!! The customer service is phenomenal!!!
Shift lead Nevaeh went above and beyond!!! Somebody please give her a raise!!! Noah, Sebastian and Brin her team of champions ✝️
Atmosphere: 5
Food: 5
Service: 5
the worker got blood on the bag and said nothing. his finger was very much cut open, no bandaid or anything, handling food
edit: the manager was amazing in helping the issue. she was kind to remake the sandwich and was very apologetic
This week I did a mobile order and literally half my toppings were not on my wrap. Secondly we are in the drive thru right now (Saturday March 15th 11:30am) and staff member is very rude. We entered our order at the kiosk and pulled ahead to the window. Older lady opened the window and immediately had attitude and was like “uhm this order is going to take a long time we have to do every dipped individually.” We had ordered 5 dippers for the kids. She was trying to imply that we cancel our dippers she didn’t want to do it. Major attitude problem and very poor professionalism. She needs education, doesn’t smile and wasn’t happy to be there. Disappointed won’t be back for business at this location.
Atmosphere: 2
Food: 2
Service: 1
prolly worst subway I ever went to n g l. What are we rationing around here?! Skimpy ahh toppings. Also thanks for saying a total of 3 words to me🧌🤖🤖🤖
Atmosphere: 3
Food: 1
Service: 1
Great food, great deal, ordered online.Got a footlong beast after 5pm for only $7.
But for God's sakes, what's the point of having a special instructions section if you're gonna completely ignore it.
I wanted my onions and peppers toasted with the sub, didn't happen.
I wanted half of the sub to have no sauce on it so I can bring to work the next day and it's not a soggy mess, didn't happen.
That's why I hate having some faith and pre-tipping in the hopes they actually pay attention to my toppings and instructions.
Do better.
Atmosphere: 5
Food: 5
Service: 3
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