I’m a regular customer I spend a lot of money an when I came this morning threw the drive through an nobody answered me I came around to see the barista talking but ignored me he could of said give me a second but didn’t I felt this was rude
Atmosphere: 5
Food: 5
Amber Hansen
Fast, friendly.
Atmosphere: 5
Food: 5
Service: 5
Mace Durheim
Placed a canteen order and came to pick it up only to be told the store doesn't take canteen mobile orders and I should have called ahead to place my order. Was told I had to come inside and wait an extra 20 minutes. I said I just wanted the order canceled and they told me they couldn't cancel the order. Not sure why caribou would let you place an order that the store won't fill or why I would get chewed out for breaking a rule I had no idea existed. Stores bogus.
Aaron Walklin
So I got home after the drive through and was like hmm my coffee is a bit light. I haven’t taken a drink yet and this is all I got for a large. Not going back.
Dale Bart
Great Service great coffee
Atmosphere: 5
Food: 5
Service: 5
Lindsey Arthur
I usually don't go to this location and now I won't every again. I ordered my usual hot turtle mocha with oak milk, the definitely didn't use oak milk cause now I have been sick at work with an upset cause I can't have milk.
Maxamed Cabdullahi
Employee not welcoming.
Atmosphere: 2
Service: 1
Eti Khang
A very bad representation of the brand. Slow and moody is the attitude that I experienced. I recommend avoiding this branch and hope corporate offices retrains the staff.
Service: 1
Teejay Parker
SKIP THIS STORE, DO NOT GO HERE.
Both my wife and I have stopped at this location because it is super conveniently located to where we live. (We both love Caribou usually).
Over the last year or so, we noticed a DRASTIC decline in both quality of service and quality of our order. The employees look and sound like they hate their job, which is fine if the quality of the order is on point (you're allowed to hate your job, but at least take pride in it).
Every time we stop, our order is wrong.. the coffees taste like the employees are dumping straight salt into the drinks. Ordered food? I bet you get the wrong item every single time like we do. My wife orders a bagel and ends up getting a microwaved sausage biscuit. How does this happen? Especially when shes the ONLY PERSON AT YOUR ESTABLISHMENT. No other person was there, not even in the drive thru, so how does the order come up incorrect?
Every time I order a drink, it's always incorrect. I get the same thing every time. An extra large iced caramel latte. It's not hard to pronounce and remember, yet I always end up with something that is neither iced, nor is caramel, nor is a latte. How are the simple things getting messed up?
Also, can't contact customer service (via [email protected]) either, sure, they'll give you credit for a free drink on your next order, but the buck stops there, they don't investigate their stores AT ALL. There is NO accountability from corporate, to upper management, to lower store management. Nothing happens, so the store continues to decline.
We're done with this store, never going back. Starbucks costs more, but thats where I'm headed (at least they're friendly and make my orders correctly). Dunkin is cheaper, and also orders are correct.. so there are options. Just stop going to caribou, they no longer care about the customer.
I'm willing to bet I get an automated response "from the owner" telling me to contact "[email protected]" with some canned response like "we're sorry to hear you didn't have a great experience blah blah blah", without actually reading this review.. which is a high indication that they just don't care, and that they'll only credit our account with another "free drink", just to end up disappointed again.
Just stop going to this store until they start holding the stores accountable again.
Atmosphere: 1
Food: 1
Service: 1
Ruth Becker
Great customer service, fast service and pleasant employees.
Dietary restrictions: I like how you’re including more options for dietary needs. Overall, excellent experience.
Always a pleasure to go to a Caribou Coffee Shop, especially at Har Mar.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Jamie Crandall
This location is so very convenient! Great, quick service, and kind employees! ❤️
Atmosphere: 4
Food: 4
Service: 5
Abbey Vlatkovich
The service is efficient and friendly. Caribou is a go-to for me!
Atmosphere: 5
Food: 5
Service: 5
Louise Schlossmacher
Wanted to use points to upsize at drive through was told you can only use points when you order on the app. Wanted a decaf chocolate cooler and was told you can’t get it decaf and I am sure I have before. Coffee was average going back to my local spot Midslingers, service and coffee are better
Atmosphere: 3
Food: 3
Service: 3
Lion Chavez
I really love those nitro coffees sweet with no sweeteners.
I’m a regular customer I spend a lot of money an when I came this morning threw the drive through an nobody answered me I came around to see the barista talking but ignored me he could of said give me a second but didn’t I felt this was rude
Atmosphere: 5
Food: 5
Fast, friendly.
Atmosphere: 5
Food: 5
Service: 5
Placed a canteen order and came to pick it up only to be told the store doesn't take canteen mobile orders and I should have called ahead to place my order. Was told I had to come inside and wait an extra 20 minutes. I said I just wanted the order canceled and they told me they couldn't cancel the order. Not sure why caribou would let you place an order that the store won't fill or why I would get chewed out for breaking a rule I had no idea existed. Stores bogus.
So I got home after the drive through and was like hmm my coffee is a bit light. I haven’t taken a drink yet and this is all I got for a large. Not going back.
Great Service great coffee
Atmosphere: 5
Food: 5
Service: 5
I usually don't go to this location and now I won't every again. I ordered my usual hot turtle mocha with oak milk, the definitely didn't use oak milk cause now I have been sick at work with an upset cause I can't have milk.
Employee not welcoming.
Atmosphere: 2
Service: 1
A very bad representation of the brand. Slow and moody is the attitude that I experienced. I recommend avoiding this branch and hope corporate offices retrains the staff.
Service: 1
SKIP THIS STORE, DO NOT GO HERE.
Both my wife and I have stopped at this location because it is super conveniently located to where we live. (We both love Caribou usually).
Over the last year or so, we noticed a DRASTIC decline in both quality of service and quality of our order. The employees look and sound like they hate their job, which is fine if the quality of the order is on point (you're allowed to hate your job, but at least take pride in it).
Every time we stop, our order is wrong.. the coffees taste like the employees are dumping straight salt into the drinks. Ordered food? I bet you get the wrong item every single time like we do. My wife orders a bagel and ends up getting a microwaved sausage biscuit. How does this happen? Especially when shes the ONLY PERSON AT YOUR ESTABLISHMENT. No other person was there, not even in the drive thru, so how does the order come up incorrect?
Every time I order a drink, it's always incorrect. I get the same thing every time. An extra large iced caramel latte. It's not hard to pronounce and remember, yet I always end up with something that is neither iced, nor is caramel, nor is a latte. How are the simple things getting messed up?
Also, can't contact customer service (via [email protected]) either, sure, they'll give you credit for a free drink on your next order, but the buck stops there, they don't investigate their stores AT ALL. There is NO accountability from corporate, to upper management, to lower store management. Nothing happens, so the store continues to decline.
We're done with this store, never going back. Starbucks costs more, but thats where I'm headed (at least they're friendly and make my orders correctly). Dunkin is cheaper, and also orders are correct.. so there are options. Just stop going to caribou, they no longer care about the customer.
I'm willing to bet I get an automated response "from the owner" telling me to contact "[email protected]" with some canned response like "we're sorry to hear you didn't have a great experience blah blah blah", without actually reading this review.. which is a high indication that they just don't care, and that they'll only credit our account with another "free drink", just to end up disappointed again.
Just stop going to this store until they start holding the stores accountable again.
Atmosphere: 1
Food: 1
Service: 1
Great customer service, fast service and pleasant employees.
Dietary restrictions: I like how you’re including more options for dietary needs.
Overall, excellent experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel High Rise
Restaurantji Recommends
Always a pleasure to go to a Caribou Coffee Shop, especially at Har Mar.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
This location is so very convenient! Great, quick service, and kind employees! ❤️
Atmosphere: 4
Food: 4
Service: 5
The service is efficient and friendly. Caribou is a go-to for me!
Atmosphere: 5
Food: 5
Service: 5
Wanted to use points to upsize at drive through was told you can only use points when you order on the app. Wanted a decaf chocolate cooler and was told you can’t get it decaf and I am sure I have before.
Coffee was average going back to my local spot Midslingers, service and coffee are better
Atmosphere: 3
Food: 3
Service: 3
I really love those nitro coffees sweet with no sweeteners.
Atmosphere: 5
Food: 5
Service: 5
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