I recently visited Nikki Nikko for a boba treat and was disappointed by the service. Unfortunately, they gave me the wrong size for my order. When I approached the counter, my drink spilled due to an ill-fitting cup holder, and the staff didn't assist or offer a replacement. To make matters worse, two of the three drinks toppled over in my car, and the lid of the third came off, causing another spill. I was hoping for a better experience and customer care
Atmosphere: 1
Food: 5
Service: 1
Boss Lady
I love this place. I'd never had boba before, but my gran baby loves it so we stopped here. We got the mango smoothie with the popping boba and it was so refreshing. The employees were really nice and helpful since I wasn't sure how to order. We'll be back for sure!
Atmosphere: 5
Food: 5
Service: 5
S Taha
Came all the way to Rosedale Mall just to try the signature milk boba tea . It was abousltly delicious ?. So the fast way to get to Niko Niko Boba is through Jcpenny, I believe on the first floor. It's next to the Playland arcade store. The service was fast , and the atmosphere was great.
Atmosphere: 5
Food: 5
Service: 5
Isabella Di Nicola
the staff were super friendly and my drink was really tasty! my only gripe has to do with the self serve tablet, not at all with the staff or item i ordered. i ordered on the tablet and it gave me no option to tip. i looked at my receipt and a 15% tip was added automatically to my transaction. i just thought the drink was expensive, and i didn’t see the added tip at checkout. i’ve come to chatime many many times but maybe since their rebrand to niko niko they’ve added an auto gratuity. if theres an auto grat, it should be displayed more clearly.
Atmosphere: 5
Food: 5
Service: 5
Rose Vang
I have been a big fan of boba and my favorite place to get it from was Chatime, now rebranded to Niko Niko. The servers weren’t mean or terrible at all. All I was really disappointed in were the drinks. The boba and other drinks didn’t taste the same, it was watered down, there wasn’t even the slightest taste of sweetness, and overall it was a huge let down. I was really sad because it had my favorite drink there and now I probably won’t ever go back.
Atmosphere: 4
Food: 2
Service: 4
Kristen Martinez
So I’ll start with the fact that my drink was amazing. I have the ube creme brûlée milk tea and it was the best boba drink I’ve ever had. Now, the service was good - the girl was nice. But she had only been working there three days and was working alone during a rush time shift. I had to wait nearly 25 minutes for my drink. I felt bad for her honestly. The company needs to staff two people… sort of ridiculous.
Atmosphere: 4
Food: 5
Service: 4
Mama Bear
The drinks are okay. But what get to my nerve that when we were asked to pay with cash or card. We said pay by card and got preferred to self order on the tablet and we've got charged 18% tips auromatically. Please be reminded this is drink to go not sit down and get serve like a restaurant.
Angie Zuñiga
My drink didn't have flavor
Nicholas Willette
Honestly very impressed with Chatime. They really upped their game with their pearls recently (at least at this location).It has made their milk teas wayyyyyy more enjoyable.My recommend orderOolong milk tea %30 sugar less ice w/ tapioca pearls.DON'T get too sweet. Their regular sweetness is far too sweet.Overall definitely recommend with this new change!
I recently visited Nikki Nikko for a boba treat and was disappointed by the service. Unfortunately, they gave me the wrong size for my order. When I approached the counter, my drink spilled due to an ill-fitting cup holder, and the staff didn't assist or offer a replacement. To make matters worse, two of the three drinks toppled over in my car, and the lid of the third came off, causing another spill. I was hoping for a better experience and customer care
Atmosphere: 1
Food: 5
Service: 1
I love this place. I'd never had boba before, but my gran baby loves it so we stopped here. We got the mango smoothie with the popping boba and it was so refreshing. The employees were really nice and helpful since I wasn't sure how to order. We'll be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Came all the way to Rosedale Mall just to try the signature milk boba tea . It was abousltly delicious ?. So the fast way to get to Niko Niko Boba is through Jcpenny, I believe on the first floor. It's next to the Playland arcade store. The service was fast , and the atmosphere was great.
Atmosphere: 5
Food: 5
Service: 5
the staff were super friendly and my drink was really tasty! my only gripe has to do with the self serve tablet, not at all with the staff or item i ordered. i ordered on the tablet and it gave me no option to tip. i looked at my receipt and a 15% tip was added automatically to my transaction. i just thought the drink was expensive, and i didn’t see the added tip at checkout. i’ve come to chatime many many times but maybe since their rebrand to niko niko they’ve added an auto gratuity. if theres an auto grat, it should be displayed more clearly.
Atmosphere: 5
Food: 5
Service: 5
I have been a big fan of boba and my favorite place to get it from was Chatime, now rebranded to Niko Niko. The servers weren’t mean or terrible at all. All I was really disappointed in were the drinks. The boba and other drinks didn’t taste the same, it was watered down, there wasn’t even the slightest taste of sweetness, and overall it was a huge let down. I was really sad because it had my favorite drink there and now I probably won’t ever go back.
Atmosphere: 4
Food: 2
Service: 4
So I’ll start with the fact that my drink was amazing. I have the ube creme brûlée milk tea and it was the best boba drink I’ve ever had. Now, the service was good - the girl was nice. But she had only been working there three days and was working alone during a rush time shift. I had to wait nearly 25 minutes for my drink. I felt bad for her honestly. The company needs to staff two people… sort of ridiculous.
Atmosphere: 4
Food: 5
Service: 4
The drinks are okay. But what get to my nerve that when we were asked to pay with cash or card. We said pay by card and got preferred to self order on the tablet and we've got charged 18% tips auromatically. Please be reminded this is drink to go not sit down and get serve like a restaurant.
My drink didn't have flavor
Honestly very impressed with Chatime. They really upped their game with their pearls recently (at least at this location).It has made their milk teas wayyyyyy more enjoyable.My recommend orderOolong milk tea %30 sugar less ice w/ tapioca pearls.DON'T get too sweet. Their regular sweetness is far too sweet.Overall definitely recommend with this new change!
Atmosphere: 5
Food: 5
Service: 2
Love all these drinks, fast and easy to order!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Friendly helpful staff that are more than happy to assist with any questions or concerns you might have.
Atmosphere: 5
Food: 5
Service: 5
Quick and great customer service.Kid-friendliness: Great customer service
I always stop here this is pretty tasty I recommend anyone to come here The people are always nice and sweet.
Pretty good, just overly busy.
Delicious drinks but very