The older Indian woman was rude! She needs to be fired. She up charged us 5 dollars for toppings but the toppings are within the recipe! She was trying to start a fight with my mother also basically assuming we couldn’t afford the ice cream lol my mother kept telling her it was fine and she still kept charging her… I’ll keep my receipt this won’t be the last time she hears from us either!
Aqilah Hzn
Staff named Anjana js really rude! We wanted to use the mobile code coupon and she said the store can’t accept. We asked her to try scanning the code but she answered in a harsh voice. WORST ATTITUDE EVER. Saw all the comments here prove my points. Please improve
I will email the HQ for this incident
cece G
absolute worst experience i have ever had!!
i am visiting minnesota and came by this location with my boyfriend, we ordered online as we didnt want to go to the counter, and all the workers were busy at the time aswell.
we ordered a combo meal online, $5 for a hotdog and sundae, then i got a ice cream cup and hotdog aswell. when we went to the counter to pickup our online order, we were greeted by a older indian woman who was EXTREMELY rude. she told us we didnt pay for one of the hotdogs, and that the combo we ordered wasnt available in this location (but the order went through here anyways??)
she argued with us for nearly 10 minutes, asking “how old are you” and telling my 21 year old boyfriend that he “doesnt know how anything works”. all because we paid 1$ less online, then by ordering at the counter.
IF THEY DONT HAVE THE COMBO WHY DOES IT SHOW ON THEIR ONLINE MENU? and why are they blaming the customers for ordering online??
terrible customer service. will never visit here again with the way she was talking to us.
Atmosphere: 1
Food: 1
Service: 1
Manny R
Worse experience ever from a food place, some old Indian lady was trying to charge me for a mobile order I placed saying that I didn't pay for the food when it was literally on the receipt. Said I didn't know anything after I told her it wasn't my fault it let me place the order. Never coming here again
Lisa Duncan
I just tried to order something at the mall and the employee was on the phone and held her phone up to her ear the whole time. I asked her to repeat herself because I didn't understand what she was saying and she had a huge attitude. I have no idea... I know that we are hard up for staff but this is outrageous. I just left without getting anything....
Atmosphere: 1
Food: 2
Service: 1
Bharat Pulgam
Best DQ Ever! Love this place!
Atmosphere: 5
Food: 5
Service: 5
Talmeez Ahmed
Worst DQ ever . Ordered a brownie and oreo cup and they put marshmallow sauce on top it which luckily I saw them doing it . I asked them if they can make another one without the marshmallow as im allergic to it but they refused saying you ordered it . The menu never mentioned that they put marshmallow sauce in there . Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Kristin Cash
Only one decent or good person , everyone else sucks. They don’t ever do anything wrong at this locations at least that’s the vibe they give. Plenty of other places in the mall don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
Leo pelaez
As a former worker there do NOT shop there anymore DO NOT WORK THERE ESPECIALLY the the manager is very disrespectful unkind and is rude to our customers she’s rude to our workers and she is always on the phone brings in someone who just sits down and doesn’t help and she fired me for no apparent reason at all DO NOT WORL THERE DO NOT BE A CUSTOMER THERE very bad environment and poor service. WE NEED TO GET THAT INDIAN WOMAN OUT SHES CAUSING THE MOST DISRESPECTFUL
Atmosphere: 1
Food: 2
Service: 1
John Yang
Bad experience!....I got a strawberry banana Julius and it tasted like banana only....I kindly asked them to remake it or get just switch to a strawberry Julius but they wouldn't allow it saying that was the recipe. I've ordered this drink multiple times at this location and other locations and it never tasted like this. The strong artificial banana flavor was so overwhelming I just threw the drink away....I'm going to stick with my boboa teas.... bye DQ!
This person never got off the phone while taking my order or well making my drink. Then she walked up to me and said pina colada gave me the cup and continue to their conversation. I had to pull my own receipt out of the
Food: 2
Service: 1
Alysia Chavez-Gunderson
placed an online order and asked if it was alright if i just waited by the seating area. the woman asked me how much i paid and got frustrated when i told her my total? just overall very
Atmosphere: 1
Food: 1
Service: 1
Sabrina Hicks
If I could give ZERO stars I WOULD! I think most people that come to this location have the same HORRIBLE EXPERIENCE with the SAME employee!! It’s an Indian woman that looked about 40, claimed she was the manger. Ordered a slushie, it was filled halfway, I asked to fill the cup up more since I’m paying full price. The worker said well, a 13 year old employee made it so take it. WOW. My daughter wanted whip cream on her slushy as well and she wanted to charge $3 for it. I said I’ve never been charged that price before, can we double check on that. She said “ughhhhh, I want to have a good holiday and I’m charging an additional $1 now, your daughter is being very stubborn” I have never experienced an employee calling my child a name other then the birth name I gave them. I really don’t know how this woman is the manager or even still an employee. Corporate needs to do something about this HORRIBLE service here! It’s truly unacceptable!! REFUND ME !!!! And get rid of this price gouging employee!!! EDIT TO ADD: im reading other reviews and the “owner” always comments the same exact thing on reviews “we’re sorry about your experience, we’re always listening” CLEARLY NOT LISTENING IF EVERYONE KEEP COMPLAINING ABOUT HOW RUDE AND DISRESPECTFUL THE STAFF IS. Nothing has changed! I see I need to take it a step further come Monday!
Jose Andrade
Went in to redeem a free blizzard I had, and the workers were extremely rude. Sat down to look for other dessert places, and the workers were just staring and made me feel uncomfortable. The couple of mins I was there, another customer needed to have something remade and the worker was rude to them as well. Never going back and would recommend others not to either.
Atmosphere: 1
Food: 1
Service: 1
Dana Lynn
Can’t believe how rude the woman working here this afternoon was. I ordered a small cone rolled in crunch and they rang up a dipped cone plus a dollar for crunch. I explained I didn’t want dip, just crunch and they said that’s the price. I said Oh, that’s not how the other nearby location rings it up — it’s usually the same price as my husbands dipped cone. I was kind and ready to move on but the lady stared at me and said “you think I want to be working in a Sunday?! I’m just an employee.” Again, I was nothing but kind and simply inquiring about price and this woman lost her marbles and made it a terrible experience for our family.
The older Indian woman was rude! She needs to be fired. She up charged us 5 dollars for toppings but the toppings are within the recipe! She was trying to start a fight with my mother also basically assuming we couldn’t afford the ice cream lol my mother kept telling her it was fine and she still kept charging her… I’ll keep my receipt this won’t be the last time she hears from us either!
Staff named Anjana js really rude! We wanted to use the mobile code coupon and she said the store can’t accept. We asked her to try scanning the code but she answered in a harsh voice. WORST ATTITUDE EVER. Saw all the comments here prove my points. Please improve
I will email the HQ for this incident
absolute worst experience i have ever had!!
i am visiting minnesota and came by this location with my boyfriend, we ordered online as we didnt want to go to the counter, and all the workers were busy at the time aswell.
we ordered a combo meal online, $5 for a hotdog and sundae, then i got a ice cream cup and hotdog aswell. when we went to the counter to pickup our online order, we were greeted by a older indian woman who was EXTREMELY rude. she told us we didnt pay for one of the hotdogs, and that the combo we ordered wasnt available in this location (but the order went through here anyways??)
she argued with us for nearly 10 minutes, asking “how old are you” and telling my 21 year old boyfriend that he “doesnt know how anything works”. all because we paid 1$ less online, then by ordering at the counter.
IF THEY DONT HAVE THE COMBO WHY DOES IT SHOW ON THEIR ONLINE MENU? and why are they blaming the customers for ordering online??
terrible customer service. will never visit here again with the way she was talking to us.
Atmosphere: 1
Food: 1
Service: 1
Worse experience ever from a food place, some old Indian lady was trying to charge me for a mobile order I placed saying that I didn't pay for the food when it was literally on the receipt. Said I didn't know anything after I told her it wasn't my fault it let me place the order. Never coming here again
I just tried to order something at the mall and the employee was on the phone and held her phone up to her ear the whole time. I asked her to repeat herself because I didn't understand what she was saying and she had a huge attitude. I have no idea... I know that we are hard up for staff but this is outrageous. I just left without getting anything....
Atmosphere: 1
Food: 2
Service: 1
Best DQ Ever! Love this place!
Atmosphere: 5
Food: 5
Service: 5
Worst DQ ever . Ordered a brownie and oreo cup and they put marshmallow sauce on top it which luckily I saw them doing it . I asked them if they can make another one without the marshmallow as im allergic to it but they refused saying you ordered it . The menu never mentioned that they put marshmallow sauce in there . Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Only one decent or good person , everyone else sucks. They don’t ever do anything wrong at this locations at least that’s the vibe they give. Plenty of other places in the mall don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
As a former worker there do NOT shop there anymore DO NOT WORK THERE ESPECIALLY the the manager is very disrespectful unkind and is rude to our customers she’s rude to our workers and she is always on the phone brings in someone who just sits down and doesn’t help and she fired me for no apparent reason at all DO NOT WORL THERE DO NOT BE A CUSTOMER THERE very bad environment and poor service. WE NEED TO GET THAT INDIAN WOMAN OUT SHES CAUSING THE MOST DISRESPECTFUL
Atmosphere: 1
Food: 2
Service: 1
Bad experience!....I got a strawberry banana Julius and it tasted like banana only....I kindly asked them to remake it or get just switch to a strawberry Julius but they wouldn't allow it saying that was the recipe. I've ordered this drink multiple times at this location and other locations and it never tasted like this. The strong artificial banana flavor was so overwhelming I just threw the drink away....I'm going to stick with my boboa teas.... bye DQ!
Restaurantji Recommends
This person never got off the phone while taking my order or well making my drink. Then she walked up to me and said pina colada gave me the cup and continue to their conversation. I had to pull my own receipt out of the
Food: 2
Service: 1
placed an online order and asked if it was alright if i just waited by the seating area. the woman asked me how much i paid and got frustrated when i told her my total? just overall very
Atmosphere: 1
Food: 1
Service: 1
If I could give ZERO stars I WOULD! I think most people that come to this location have the same HORRIBLE EXPERIENCE with the SAME employee!! It’s an Indian woman that looked about 40, claimed she was the manger. Ordered a slushie, it was filled halfway, I asked to fill the cup up more since I’m paying full price. The worker said well, a 13 year old employee made it so take it. WOW. My daughter wanted whip cream on her slushy as well and she wanted to charge $3 for it. I said I’ve never been charged that price before, can we double check on that. She said “ughhhhh, I want to have a good holiday and I’m charging an additional $1 now, your daughter is being very stubborn” I have never experienced an employee calling my child a name other then the birth name I gave them. I really don’t know how this woman is the manager or even still an employee. Corporate needs to do something about this HORRIBLE service here! It’s truly unacceptable!! REFUND ME !!!! And get rid of this price gouging employee!!! EDIT TO ADD: im reading other reviews and the “owner” always comments the same exact thing on reviews “we’re sorry about your experience, we’re always listening” CLEARLY NOT LISTENING IF EVERYONE KEEP COMPLAINING ABOUT HOW RUDE AND DISRESPECTFUL THE STAFF IS. Nothing has changed! I see I need to take it a step further come Monday!
Went in to redeem a free blizzard I had, and the workers were extremely rude. Sat down to look for other dessert places, and the workers were just staring and made me feel uncomfortable. The couple of mins I was there, another customer needed to have something remade and the worker was rude to them as well. Never going back and would recommend others not to either.
Atmosphere: 1
Food: 1
Service: 1
Can’t believe how rude the woman working here this afternoon was. I ordered a small cone rolled in crunch and they rang up a dipped cone plus a dollar for crunch. I explained I didn’t want dip, just crunch and they said that’s the price. I said Oh, that’s not how the other nearby location rings it up — it’s usually the same price as my husbands dipped cone. I was kind and ready to move on but the lady stared at me and said “you think I want to be working in a Sunday?! I’m just an employee.” Again, I was nothing but kind and simply inquiring about price and this woman lost her marbles and made it a terrible experience for our family.
Atmosphere: 1
Food: 2
Service: 1
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