Seems the food preparation for online orders is dismal. My recent order when I couldn't eat in only to find a shocking attempt when I get home. One bowl had just steak and rice when it was suppose to also have peppers, corn salsa, Pico salsa, cheese and lettuce. The other bowl was barbacoa with various toppings, that added in error a couple shreds of lettuce, a single green pepper, corn salsa 1 1/2 large bay leaves and missing hot salsa and Pico. After multiple attempts to contact i was refunded my money. Chipotle doesn't offer 800 live help even via chat and the local restaurant doesn't answer. I would have gone back but was far from restaurant and didn't have the ability to wait to have it remade. BTW, I also tipped 10%.
Atmosphere: 3
Food: 5
Service: 2
LRH H
What a pleasant surprise! The absolute best service I have ever had at a “fast” restaurant. They were beyond various with celiac disease. The food was excellent. The only critique is the dinning areas in every chipotle I go to are filthy. They need a thorough cleaning.
Atmosphere: 3
Food: 5
Service: 5
Bradley Landgrebe
Took over 20 minutes to pickup mobile order in the Chipotlane
Atmosphere: 1
Food: 3
Service: 1
Jake Pfaff
This is indeed the worst Chipotle in the area, maybe anywhere. The portions are always odd. Way too much of some stuff and not enough of others. My last order here will be my last order despite it being so close to my house. Picked up my food in the chipotlane and my wife had it sitting on her lap. We got home and the bowls were made so poorly that they were soaking wet and leaked all over the bottom of the bag. When my wife got out of the car the bag broke and all the food fell out on the garage floor. I tried calling the store. I didn’t want a refund, I just wanted my wife’s bowl remade (although I could’ve asked that all of it be remade). As it turns out, you can’t call the store and the automated line ends up connecting me with a customer service agent that might as well have not been an actual person. “Thank you so much for bringing this to our attention, Jake. I understand that *checks notes* items being bagged properly is very important to you.” (?????) I don’t understand why corporations think frustrated people want to be talked to that way, but that’s beside the point. The woman credited my account for two free entrees and two kids meals, which is not what I wanted. I’ll be redeeming it at another location and after that I may not even go back to another chipotle. Absolutely ridiculous from top to bottom. This store desperately needs new leadership.
Tiffany Gear
Horrible quality EVERY time I order from here and I don’t know why I keep trying. Overcooked meat, abysmal portions, missing items from my order, seriously every time. Chat with Pepper gives me free guac for my poor experience? Do better. Let’s start there.
Food: 1
Service: 1
Del Schilling
Standard chipotle restaurant
Atmosphere: 5
Food: 5
Service: 5
Robb Tushie-Lessard
You got to keep the mobile line moving. Did a mobile pickup, the place was busy so earliest pickup was 30 minutes from when the order was placed. Which is fine, I get it, you are busy. I get there on time and wait another 30 minutes before the app says it is ready (no warning for me or any way to know a realistic time) and then I wait in line in my car for mobile pickup for another 20 minutes. Its the last wait that gets me, I was only 5 cars behind. If someone is sitting there and their food isnt ready, you got to tell them to go and keep the line moving. Absolutely ridiculous almost 3x longer than you said to get my food. Figure it out.
Atmosphere: 1
Food: 3
Service: 1
Adam Cahalan
Drive to Burnsville or Shakopee. This is a pitiful store. Underseasoned food, always out of items, small portion sizes. Go elsewhere. This store should close down.
Atmosphere: 1
Food: 1
Service: 1
Isaac Koralewski
Take your business 5 minutes away to the Shakopee Chipotle. TRUST. This is easily the worst chipotle I’ve ever been to. I’ve been here way too many times and always get let down. Unless you want a half sized bowl… Then this place is for you. Otherwise, I promise you must just go to Shakopee Chipotle.
Food: 1
Lisa Bluemke
I ordered a chicken bowl with tortilla on the side. Chicken had a bone in it everything in the bowl was cold and tortilla was in the warmer to long.they didn't even give me my receipt I tried to call the store and got an automatic voice said it sent out and email (never got) called a phone number and that was also automatic person said it couldn't help due to no receipt and said conversation was done called another number and got ahold of a person now I need to wait for a response what a hassle and still hungry never going back to savage or maybe any
Completely messed up our order! Not only did they add things that weren’t supposed to be in the bowls, they forgot things on other ones. Not sure why it is so hard to read what is supposed to be in an order and put just that in there.
Food: 1
Service: 1
10kterps
The floor was super dirty. I bought double meat and it looked like the normal portion. The lady also rudely threw my chips in the bag.
Atmosphere: 1
Food: 1
Service: 1
Ashley H
Food was trash and not edible. Told me to call customer service to get a refund, but they said they couldn’t help. Then they don’t answer the phone after you fight with the boy to get through to the store! Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Kaylee Peterson
Avoid this location at all costs. I waited in the Chipotlane for over 45 minutes only to get home to find my order was completely wrong. Like, not even close… it was like they just threw whatever they felt like in the burrito bowl and called it a day. I get being understaffed and that it’s not their fault, but at least pay attention to what you’re making.
Nathan Puchniak
Place is literally terrible, understaffed and out of product CONSTANTLY, this place needs help.
Seems the food preparation for online orders is dismal. My recent order when I couldn't eat in only to find a shocking attempt when I get home. One bowl had just steak and rice when it was suppose to also have peppers, corn salsa, Pico salsa, cheese and lettuce. The other bowl was barbacoa with various toppings, that added in error a couple shreds of lettuce, a single green pepper, corn salsa 1 1/2 large bay leaves and missing hot salsa and Pico. After multiple attempts to contact i was refunded my money. Chipotle doesn't offer 800 live help even via chat and the local restaurant doesn't answer. I would have gone back but was far from restaurant and didn't have the ability to wait to have it remade. BTW, I also tipped 10%.
Atmosphere: 3
Food: 5
Service: 2
What a pleasant surprise! The absolute best service I have ever had at a “fast” restaurant. They were beyond various with celiac disease. The food was excellent. The only critique is the dinning areas in every chipotle I go to are filthy. They need a thorough cleaning.
Atmosphere: 3
Food: 5
Service: 5
Took over 20 minutes to pickup mobile order in the Chipotlane
Atmosphere: 1
Food: 3
Service: 1
This is indeed the worst Chipotle in the area, maybe anywhere. The portions are always odd. Way too much of some stuff and not enough of others. My last order here will be my last order despite it being so close to my house. Picked up my food in the chipotlane and my wife had it sitting on her lap. We got home and the bowls were made so poorly that they were soaking wet and leaked all over the bottom of the bag. When my wife got out of the car the bag broke and all the food fell out on the garage floor. I tried calling the store. I didn’t want a refund, I just wanted my wife’s bowl remade (although I could’ve asked that all of it be remade). As it turns out, you can’t call the store and the automated line ends up connecting me with a customer service agent that might as well have not been an actual person. “Thank you so much for bringing this to our attention, Jake. I understand that *checks notes* items being bagged properly is very important to you.” (?????) I don’t understand why corporations think frustrated people want to be talked to that way, but that’s beside the point. The woman credited my account for two free entrees and two kids meals, which is not what I wanted. I’ll be redeeming it at another location and after that I may not even go back to another chipotle. Absolutely ridiculous from top to bottom. This store desperately needs new leadership.
Horrible quality EVERY time I order from here and I don’t know why I keep trying. Overcooked meat, abysmal portions, missing items from my order, seriously every time. Chat with Pepper gives me free guac for my poor experience? Do better. Let’s start there.
Food: 1
Service: 1
Standard chipotle restaurant
Atmosphere: 5
Food: 5
Service: 5
You got to keep the mobile line moving. Did a mobile pickup, the place was busy so earliest pickup was 30 minutes from when the order was placed. Which is fine, I get it, you are busy. I get there on time and wait another 30 minutes before the app says it is ready (no warning for me or any way to know a realistic time) and then I wait in line in my car for mobile pickup for another 20 minutes. Its the last wait that gets me, I was only 5 cars behind. If someone is sitting there and their food isnt ready, you got to tell them to go and keep the line moving. Absolutely ridiculous almost 3x longer than you said to get my food. Figure it out.
Atmosphere: 1
Food: 3
Service: 1
Drive to Burnsville or Shakopee. This is a pitiful store. Underseasoned food, always out of items, small portion sizes. Go elsewhere. This store should close down.
Atmosphere: 1
Food: 1
Service: 1
Take your business 5 minutes away to the Shakopee Chipotle. TRUST. This is easily the worst chipotle I’ve ever been to. I’ve been here way too many times and always get let down. Unless you want a half sized bowl… Then this place is for you. Otherwise, I promise you must just go to Shakopee Chipotle.
Food: 1
I ordered a chicken bowl with tortilla on the side. Chicken had a bone in it everything in the bowl was cold and tortilla was in the warmer to long.they didn't even give me my receipt I tried to call the store and got an automatic voice said it sent out and email (never got) called a phone number and that was also automatic person said it couldn't help due to no receipt and said conversation was done called another number and got ahold of a person now I need to wait for a response what a hassle and still hungry never going back to savage or maybe any
Restaurantji Recommends
Completely messed up our order! Not only did they add things that weren’t supposed to be in the bowls, they forgot things on other ones. Not sure why it is so hard to read what is supposed to be in an order and put just that in there.
Food: 1
Service: 1
The floor was super dirty. I bought double meat and it looked like the normal portion. The lady also rudely threw my chips in the bag.
Atmosphere: 1
Food: 1
Service: 1
Food was trash and not edible. Told me to call customer service to get a refund, but they said they couldn’t help. Then they don’t answer the phone after you fight with the boy to get through to the store! Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Avoid this location at all costs. I waited in the Chipotlane for over 45 minutes only to get home to find my order was completely wrong. Like, not even close… it was like they just threw whatever they felt like in the burrito bowl and called it a day. I get being understaffed and that it’s not their fault, but at least pay attention to what you’re making.
Place is literally terrible, understaffed and out of product CONSTANTLY, this place needs help.
Atmosphere: 1
Food: 1
Service: 1
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