This has got to be the slowest Jimmy Johns location I have ever been to. Its like they dont even try to work with any type of speed. They just casually making sandwiches as if they are at home while line is steady getting longer and longer.
M Z
Absolutely pathetic !!!! The tuna sandwich was delivered with small dry hard bread and very sloppy and overstuffed with tuna. This isn’t the first time we’ve had issues at the store, but apparently nobody is listening. It appears as if they wanted to get rid of the old bread at the end of the day. This is unacceptable. It needs to be corrected and addressed permanently.
Atmosphere: 3
Food: 1
Service: 3
Angela
Absolutely disgusted. I had my order delivered and they sent me rancid pasta salad. I almost lost my stomach. Terrified to eat the sandwich they sent me since they seem to have food safety and quality issues. On top of that, look at the ingredients, am I really paying for these toppings and getting this? Will never be going back to Jimmy John's, and don't go to this location unless you enjoy risking your health. Food poisoning much?
Food: 1
lakerman89
Why do they have so many people just standing behind the counter complaining.
Atmosphere: 1
Food: 1
Service: 1
amber rose
Andrew and Truman were so helpful and fast with making order very nice would definitely come again thank you so much andrew and truman
Atmosphere: 5
Food: 5
Service: 5
Ma M
We've been to this Jimmy John's on several occasions and we have had mixed feelings about this location. Mostly negative after many visits. Today was quite different. We arrived around 7pm, served by the manager, Leslie, attending the cash register, and sandwiches were made by Braden. The sandwiches were prepared, just as we asked, and of great quality. Braden listen to our requests and provided great customer care and attention to detail when making our meals. Highly satisfied and a much improved visit for me and my family. Highly recommend this Jimmy John's for your sandwich needs. Great job Leslie and Braden.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Beach Club, Jalapeño Jimmy Chips
Trong
I don't get the negative reviews. Standard JJ experience. Food is fast, it's made to standard, never got more or less than anything I ever asked (I usually order online). The employees are polite but not the most social or accommodating but that's granted for a bunch of teens. Ordered online here over 50 times over last 4 years and never had an issue once with food.
Atmosphere: 4
Food: 5
Service: 5
Taylor Chemberlin
Me and 2 coworkers ordered our lunches early in the morning and put it in to be delivered between 11:30-11:45am for our 12pm lunch breaks. We did not receive our order until after 2pm. Our lunches had come and gone and we no longer had time to eat. Called twice and both times they lied saying it was on the way. Finally called and asked for a refund and it took a lot of back and forth. Very terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
David MATTA
First time they asked name when I ordered, total waste of my time, they don't call it when my order comes up, Starbucks lost my business when they started the name thing, they lost my business and now Jimmy Johns did too.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Beach Club
Erick Heaney
We ordered a Giant #1 (Pepe) and it was the saddest sandwich we e gotten from a Jimmy John’s. I’ll let the photo speak for its self but it’s a fraction of the meat we get from the Shakopee store.
Never buying from this specific store again. Jimmy John’s is tasty but $17 for this sandwich is insulting.
The worst Jimmy John’s I’ve ever been to! Hands down. I’ve gotten countless sandwiches terribly made if I don’t tip when ordering, and now the manager himself just pulled it on me. It’s obviously a top down issue. Jersey Mike’s will be getting all my business going forward. Steer clear of this place.
Atmosphere: 1
Food: 1
Service: 1
Josefina Ruiz
You guys should update hours, it’s 8pm, my order was cancelled and you said you’re closed but hours say 9pm.
Food: 5
Service: 3
Robb Tushie-Lessard
I don't know if it is just this Jimmy Johns or all of them, but they have gone way downhill. We have ordered here a few times due to convenience with delivery, but the bad experiences have now outweighed that benefit. Extremely slow, orders are rarely accurate, and employees can't do anything to make you whole. The most recent order we had took 2 hours to get to us (so much for freaky fast), and it was soggy and old when we got it.
One time, we ordered on the app, and they called us saying they didn't have what we ordered and refused to refund! The best they said they could do was give us a credit on the account that wasn't actually linked to our app in any way, so we would have to call in to use it.
A few times, we didn't get what we ordered and got the same answer, no refunds, just a useless credit.
All in all, it's not great. You can do better JJ, we are going to go to Jersey Mike's now for subs. Subs are better and cheaper, and the service is better.
Food: 1
Service: 1
Troy Applen
Couldn’t have been slower to make one sandwich.
Atmosphere: 1
Service: 1
Nichole N
Trust the reviews, DON"T go here. Walked in and everyone was on their phone and talking about how slow it is and who should go home. I was hungry, so a quick grab. REGRETTING! Sandwich was incorrect, now I remember why I take a few extra minutes to go to Jersey Mike's. This location needs to be re-staffed or shut down. Don't send me a link that no one can fill out per the previous reviews. I won't be back!
This has got to be the slowest Jimmy Johns location I have ever been to. Its like they dont even try to work with any type of speed. They just casually making sandwiches as if they are at home while line is steady getting longer and longer.
Absolutely pathetic !!!! The tuna sandwich was delivered with small dry hard bread and very sloppy and overstuffed with tuna. This isn’t the first time we’ve had issues at the store, but apparently nobody is listening. It appears as if they wanted to get rid of the old bread at the end of the day. This is unacceptable. It needs to be corrected and addressed permanently.
Atmosphere: 3
Food: 1
Service: 3
Absolutely disgusted. I had my order delivered and they sent me rancid pasta salad. I almost lost my stomach. Terrified to eat the sandwich they sent me since they seem to have food safety and quality issues. On top of that, look at the ingredients, am I really paying for these toppings and getting this? Will never be going back to Jimmy John's, and don't go to this location unless you enjoy risking your health. Food poisoning much?
Food: 1
Why do they have so many people just standing behind the counter complaining.
Atmosphere: 1
Food: 1
Service: 1
Andrew and Truman were so helpful and fast with making order very nice would definitely come again thank you so much andrew and truman
Atmosphere: 5
Food: 5
Service: 5
We've been to this Jimmy John's on several occasions and we have had mixed feelings about this location. Mostly negative after many visits. Today was quite different. We arrived around 7pm, served by the manager, Leslie, attending the cash register, and sandwiches were made by Braden. The sandwiches were prepared, just as we asked, and of great quality. Braden listen to our requests and provided great customer
care and attention to detail when making our meals. Highly satisfied and a much improved visit for me and my family. Highly recommend this Jimmy John's for your sandwich needs. Great job Leslie and Braden.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Beach Club, Jalapeño Jimmy Chips
I don't get the negative reviews. Standard JJ experience. Food is fast, it's made to standard, never got more or less than anything I ever asked (I usually order online). The employees are polite but not the most social or accommodating but that's granted for a bunch of teens. Ordered online here over 50 times over last 4 years and never had an issue once with food.
Atmosphere: 4
Food: 5
Service: 5
Me and 2 coworkers ordered our lunches early in the morning and put it in to be delivered between 11:30-11:45am for our 12pm lunch breaks. We did not receive our order until after 2pm. Our lunches had come and gone and we no longer had time to eat. Called twice and both times they lied saying it was on the way. Finally called and asked for a refund and it took a lot of back and forth. Very terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
First time they asked name when I ordered, total waste of my time, they don't call it when my order comes up, Starbucks lost my business when they started the name thing, they lost my business and now Jimmy Johns did too.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Beach Club
We ordered a Giant #1 (Pepe) and it was the saddest sandwich we e gotten from a Jimmy John’s. I’ll let the photo speak for its self but it’s a fraction of the meat we get from the Shakopee store.
Never buying from this specific store again. Jimmy John’s is tasty but $17 for this sandwich is insulting.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The worst Jimmy John’s I’ve ever been to! Hands down. I’ve gotten countless sandwiches terribly made if I don’t tip when ordering, and now the manager himself just pulled it on me. It’s obviously a top down issue. Jersey Mike’s will be getting all my business going forward. Steer clear of this place.
Atmosphere: 1
Food: 1
Service: 1
You guys should update hours, it’s 8pm, my order was cancelled and you said you’re closed but hours say 9pm.
Food: 5
Service: 3
I don't know if it is just this Jimmy Johns or all of them, but they have gone way downhill. We have ordered here a few times due to convenience with delivery, but the bad experiences have now outweighed that benefit. Extremely slow, orders are rarely accurate, and employees can't do anything to make you whole. The most recent order we had took 2 hours to get to us (so much for freaky fast), and it was soggy and old when we got it.
One time, we ordered on the app, and they called us saying they didn't have what we ordered and refused to refund! The best they said they could do was give us a credit on the account that wasn't actually linked to our app in any way, so we would have to call in to use it.
A few times, we didn't get what we ordered and got the same answer, no refunds, just a useless credit.
All in all, it's not great. You can do better JJ, we are going to go to Jersey Mike's now for subs. Subs are better and cheaper, and the service is better.
Food: 1
Service: 1
Couldn’t have been slower to make one sandwich.
Atmosphere: 1
Service: 1
Trust the reviews, DON"T go here. Walked in and everyone was on their phone and talking about how slow it is and who should go home. I was hungry, so a quick grab. REGRETTING! Sandwich was incorrect, now I remember why I take a few extra minutes to go to Jersey Mike's. This location needs to be re-staffed or shut down. Don't send me a link that no one can fill out per the previous reviews. I won't be back!
Atmosphere: 1
Food: 1
Service: 1
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