I've been coming to this restaurant regularly since they opened many years ago, and the food and service has been consistently good. But there's a guy working behind the counter for the past couple of months who's really creepy - he exhibits an unpleasant combination of passive aggressive snark and, increasingly, outright hostility. I'm a pretty polite person by nature, and I don't think I've done anything to set this guy off, but he's clearly got an agenda when it comes to customer relations and it's not pleasant to experience. I don't know if he's just a nasty human being or if he hates his job so much that he takes it out on his customers, but I don't think I'm going to be returning here anytime soon. The world is hostile enough, and I certainly don't need more of it when I go out to eat.
Also, there's been something off about the food here during my visits recently. I'm very familiar with how things taste here, and Leeann Chin sauces are nothing if not consistent. But I've noticed a significant change in how how things taste. It's as if the sauces are watered down or otherwise tainted by an adjunct ingredient. I ordered bourbon chicken and the chicken had a weird, pre-cooked consistency - like tough rubber - and grill marks that were clearly artificial. The bourbon sauce was flavorless and thin, and totally different than what I've had here in the past. Ditto for the peking chicken - oddly flavorless and the chicken was gristly and tough.
I haven't experienced these things at any of their other locations. I'm certainly going to avoid the Savage restaurant going forward.
Atmosphere: 4
Food: 2
Service: 1
Austin Smith
Been going to this location for years and haven’t had any issues. Usually the same people who are there and it’s usually the same environment. Never had a bad order or experience.
Atmosphere: 4
Food: 5
Service: 5
John Fuller
Great bourbon chicken. I got their Imperial combo with chicken wings and had plenty left over for another meal.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burbon Chicken Fried Rice
aleksandar bojov
Omg first time here so much better than pandaMayra the best positive face ???
Jason Fairbanks
Its fast food Chinese. I love the service and I love the food. Yes I should give better stars, but its fast
The food was fresh and delicious ?.The server (Linda) was top-notch! Thought of everything.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Grilled Bourbon Chicken
trinity p
Manager is a Serial Killer he doesn't liked his Job then go somewhere else. Making foods with no gloves,on his phone,literally stared at every customers walked in. Broo big mad every seconds
Andrew Ochs
Cream cheese in cheese puffs was sour. Either rotten or left out of refrigeration too long and served anyway. Do better. Quality has gone down recently after coming here for
Atmosphere: 3
Food: 1
Service: 3
Mary Rempel
Manger made up my food. You could tell he hates his job. If looks could kill!!! He had it down!! Very rude to every customer. He should not be there. I enjoy going at night time when younger worker are there because they are super friendly and pleasant. I will not ever go back during lunch hour.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cashew Chicken
Sophia
We ordered our food online a little over an hour before they closed. The food finally arrived (1 hour later) and we were missing multiple items. There were a few minutes left before the restaurant closed so we tried to call and get a refund but nobody answered. Very frustrated to have spent $91 on our order and be missing several entrees and not get an answer about a refund. I will not be ordering from Leeann Chin again.
The food was spot on delicious for your standard American-Chinese flared fast food buisness chain. Highly recommend the orange chicken with some cream cheese wontons ??
Rosario was amazing. An absolute sweet heart. She came out of the kitchen after taking our order with fresh ingredients that were out initially and got it to us quick. Great customer service. Thanks Rosario!
Atmosphere: 5
Food: 5
Service: 5
Accident Care
Rosario was amazing. An absolute sweet heart. She came out of the kitchen after taking our order with fresh ingredients that were out initially and got it to us quick. Great customer service. Thanks Rosario!
Atmosphere: 5
Food: 5
Service: 5
Malik Nolen
Average Leeann Chin. Good job keeping industry standards!
Atmosphere: 4
Food: 4
Service: 4
Evan Wolfe
Excellent service, guy in front of me was extremely rude to the workers because the door dash system crashed(no fault of theirs) He lost his mind and stormed out but they remained friendly and professional throughout his tirade of anger and childlike stomping. Will definetely be returning.
I've been coming to this restaurant regularly since they opened many years ago, and the food and service has been consistently good. But there's a guy working behind the counter for the past couple of months who's really creepy - he exhibits an unpleasant combination of passive aggressive snark and, increasingly, outright hostility. I'm a pretty polite person by nature, and I don't think I've done anything to set this guy off, but he's clearly got an agenda when it comes to customer relations and it's not pleasant to experience. I don't know if he's just a nasty human being or if he hates his job so much that he takes it out on his customers, but I don't think I'm going to be returning here anytime soon. The world is hostile enough, and I certainly don't need more of it when I go out to eat.
Also, there's been something off about the food here during my visits recently. I'm very familiar with how things taste here, and Leeann Chin sauces are nothing if not consistent. But I've noticed a significant change in how how things taste. It's as if the sauces are watered down or otherwise tainted by an adjunct ingredient. I ordered bourbon chicken and the chicken had a weird, pre-cooked consistency - like tough rubber - and grill marks that were clearly artificial. The bourbon sauce was flavorless and thin, and totally different than what I've had here in the past. Ditto for the peking chicken - oddly flavorless and the chicken was gristly and tough.
I haven't experienced these things at any of their other locations. I'm certainly going to avoid the Savage restaurant going forward.
Atmosphere: 4
Food: 2
Service: 1
Been going to this location for years and haven’t had any issues. Usually the same people who are there and it’s usually the same environment. Never had a bad order or experience.
Atmosphere: 4
Food: 5
Service: 5
Great bourbon chicken. I got their Imperial combo with chicken wings and had plenty left over for another meal.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burbon Chicken Fried Rice
Omg first time here so much better than pandaMayra the best positive face ???
Its fast food Chinese. I love the service and I love the food. Yes I should give better stars, but its fast
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Grilled Bourbon Chicken, Mongolian Chicken, Sesame Chicken, Burbon Chicken Fried Rice, Frosted Fortune Cookies
The food was fresh and delicious ?.The server (Linda) was top-notch! Thought of everything.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Grilled Bourbon Chicken
Manager is a Serial Killer he doesn't liked his Job then go somewhere else. Making foods with no gloves,on his phone,literally stared at every customers walked in. Broo big mad every seconds
Cream cheese in cheese puffs was sour. Either rotten or left out of refrigeration too long and served anyway. Do better. Quality has gone down recently after coming here for
Atmosphere: 3
Food: 1
Service: 3
Manger made up my food. You could tell he hates his job. If looks could kill!!! He had it down!! Very rude to every customer. He should not be there. I enjoy going at night time when younger worker are there because they are super friendly and pleasant. I will not ever go back during lunch hour.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cashew Chicken
We ordered our food online a little over an hour before they closed. The food finally arrived (1 hour later) and we were missing multiple items. There were a few minutes left before the restaurant closed so we tried to call and get a refund but nobody answered. Very frustrated to have spent $91 on our order and be missing several entrees and not get an answer about a refund. I will not be ordering from Leeann Chin again.
Food: 2
Service: 1
Restaurantji Recommends
The food was spot on delicious for your standard American-Chinese flared fast food buisness chain. Highly recommend the orange chicken with some cream cheese wontons ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream Cheese Puffs, Orange Chicken
Rosario was amazing. An absolute sweet heart. She came out of the kitchen after taking our order with fresh ingredients that were out initially and got it to us quick. Great customer service. Thanks Rosario!
Atmosphere: 5
Food: 5
Service: 5
Rosario was amazing. An absolute sweet heart. She came out of the kitchen after taking our order with fresh ingredients that were out initially and got it to us quick. Great customer service. Thanks Rosario!
Atmosphere: 5
Food: 5
Service: 5
Average Leeann Chin. Good job keeping industry standards!
Atmosphere: 4
Food: 4
Service: 4
Excellent service, guy in front of me was extremely rude to the workers because the door dash system crashed(no fault of theirs) He lost his mind and stormed out but they remained friendly and professional throughout his tirade of anger and childlike stomping. Will definetely be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken
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