Chipotle Mexican Grill
1120 Vierling Dr E, Shakopee
(651) 393-6437
Recent Reviews
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Avoid. Enough said.
The staff was nice, (alot of them standing around) food was okay, but the place was filthy. The windows were a disaster, the bottle drink center was nasty, all the tables dirty, trash full, no toiet paper and a staff member had been in there before me.... hoping we don't get sick.
Atmosphere: 1
Food: 3
Service: 4
They don’t put forks and spoons in to-go orders — that’s insane. Are people supposed to eat with their hands or go inside after the drive-thru just to get utensils? That’s ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Chipotle CEO come out last year and says customers are correct about portion sizes being inconsistent. Looks like management at the storefronts still cant get training right. Figure it out.
I would advise the district manager overseeing this restaurant to talk to their GM, and figure out a way to make online orders better. If you don’t have the items available, you should take them off the app so they’re not available to customers to order. It has happened multiple times now where I order online at night, and they don’t have any rice or meet or guac or chips. Sometimes they will tell you as soon as you arrive. But other times they don’t, so you don’t figure it out until you’re home that your order is a 1/4 of what you paid for. I get that people want to go home early and pre-close. But I would seriously consider not closing the kitchen so early so that you don’t run out of food every night.
Atmosphere: 2
Food: 1
Service: 2
Very rude lady , horrible service shorted me on my food and did not wrap a good burrito. Also the rice tastes very weird.
Atmosphere: 1
Food: 1
Service: 1
Clean place, delicious food, and all the staff are very polite and respectful.
Chips were beyond stale(like inedible stale), the kids fruit was one moldy orange and another orange that tasted like rubbing alcohol, watermelon limeade tasted like just watermelon rind...ice also tasted like rubbing alcohol
Burrito bowls seemed to be okay? Overall not worth it though.
Came in at about 3pm, ordered a bowl with extra white rice, regular black beans, double steak, extra sour cream, extra cheese, and red sauce. They put a good amount of white rice when i asked for extra rice 3 times. They put two scoops of black beans when i asked for a regular amount of beans. When i told them i wanted double stake they only put me a scoop and a half of steak even after i told them that I am willing to pay 3 or 4 times the amount for extra steak, the steak was stiff and dry and looked like it was out for hours. They still charged me for double steak even thought I had a regular amount. They put a ton of sour cream which i asked for, i liked that amount of cream. They barely put a hand full of cheese, on my bowl even after i told them to put more/a ton of cheese and that i will pay extra if I have to for more cheese. And when they put the red sauce on i told them to put a good amount on because i like the spice, but they barely put any on. When i asked for a large bag of chips they gave them to me but inside the bag it seems like 50% of the chips are fresh and the other 50% are stale and have no crunch at all. I ended up paying $38 dollars for a medium soda, large chips, a regular bowl with guacamole, and a double steak bowl. If i am paying that much for a bowl or even offering to pay extra for my bowl they should at least give me a good amount of steak and a good amount of cheese. Very disappointing in how the employees treated me and my wife, making it a big deal on their portions even thought i am willing to pay extra money for more steak and cheese.
Atmosphere: 1
Food: 1
Service: 1
After receiving the wrong order the previous 3 times eating here, I gave them one last shot so I could try the honey chipotle chicken before it went away. Good news - the order was correct this time! Bad news - the bowl was about half full, even after ordering extra quantities on several things. It looked like someone might've already eaten from it. It was also cold. Really disappointing experience and I won't be coming back to this location, and possibly not to any Chipotle ever again. Overpriced and underserved.
Food: 1
Restaurantji Recommends
I saw online had not the best reviews and when I came to dine in person tonight, this place didn’t look at all like the poor reviews thus far. This place had great food, clean atmosphere, cheerful and helpful staff, efficient like always and it motivated me to write a review when I normally don’t. This place was awesome last night so for all the people who haven’t had the best luck, I didn’t experience any of those issues and perhaps they should give them a try again.
The pico looked (and tasted) great, the rice even glistened when I normally only add a small amount of rice in case it’s dry/hard but it was not at all. Great guacamole, lettuce, queso-everything was excellent and I am so happy I came in and now get to write a review to actually give them more credit. Happy and nice staff. What a time we had with the family!
Atmosphere: 5
Food: 5
Service: 5
Very small portions.
Plastic wrap in the burrito bowl…
Got here @ 9:00 pm. Store closes at 11:00 pm. There’s a sign that says online orders only…. Complete and utter laziness. Only to try and leave on time which I understand but if you don’t want to work or the job isn’t suited for your schedule, find a new job. Peace and love.
Perhaps those complaining about online order accuracy should order in the restaurant. Every time I head home to South Dakota I pass through this location and choose to eat here. The experience has always been pleasant, and the food has always been up to chipotle standards.
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