I placed an order through the Jersey Mike’s app on 3/22/2024 for $42.35 for delivery. At 5:56pm I received the following text: “your order from Jersey Mike's Subs (4045 Dean Lakes Boulevard) is being delivered at 6:24 PM.” At 6:45pm I received the following text: “your delivery from Jersey Mike's Subs (4045 Dean Lakes Boulevard) has been canceled. Please reach out to Jersey Mike's Subs (4045 Dean Lakes Boulevard) directly for more information.”So, I reached out to them by giving them a call to see what was going on. The first person I talked to seemed agitated and just kept repeating that it was canceled and as I was trying to ask her if I will be refunded to place another order she got someone else on the line. He explained to me that someone came and picked up the order without them checking to make sure it was the correct person for the order. He explained that they asked the man for verification but he didn’t show them anything and just took the order. Then, the door dasher came in awhile later and they didn’t have my order anymore because someone else took it, so they cancelled the order. He told me he hoped I’d be refunded and that I can order again through the app if I still wanted it.So, I reordered it because at this time it was getting late and we still wanted our food. I checked my credit card and saw the cancelled purchase had not been refunded, so I called back and asked the same person I talked to previously if he could refund me for that cancelled order. He explained that he can’t because the payment goes through door dash. I told him that seemed odd since I placed the order through the Jersey Mikes app. He assured me they couldn’t do it but that I’d hopefully be getting refunded.I then went on the app and filled out the contact form to contact Jersey Mikes to tell them the issue. It’s now April 4th and I still have not received a refund. The Advanced Support Specialist keeps emailing me to tell me he’s trying to contact the store but has not heard back from them.
BrookeMagic
I walked in and ordered my sandwiches and they start giggling? I had no issues with my food but when I ordered, the girl and the guy behind the counter started giggling about it. What's so funny about my sandwich? ):
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Sandwich
Illy McPhatic
Had a craving for a cheesesteak and Jasmine hooked up the most fire Big Kahuna sammy + extra jalapenos. 5/5 service. Give her a raise! ??????
Atmosphere: 5
Food: 5
Service: 5
Brien DuRoche
My wife just left this store and informed me about her experience. I will say up front that we love Jersey Mikes and will continue to eat there regardless of our experience. However, I am extremely disappointed in the service from this evening. Our daughter has Celiac disease and therefore is extremely limited to where she can eat. Jersey Mikes has great reviews for Celiac patrons which is the reason why we frequent this store. However my wife arrived home tonight extremely frustrated with her experience. The worker behind the counter did not hold back her frustration when it came to having to clean the area and make a non contaminated sandwich (of which is crucial to a 16 year old with Celiac unless she wants to get extremely sick). So much so that she was visibly complaining in front of all the other customers about having to make so many sandwiches at 6:30 on a Friday night. I understand being busy and frustrated but to go out of her way to show it and having to inconvenience her with a sandwich that had to be made with careful consideration is unacceptable. There is a reason we choose Jersey Mikes but if this is the reception we get for trying to buy our daughter a sandwich, I'm not sure it's worth our time. I do wish I would have been there as I would not have not have put up with the rudeness that ensued. My wife is non confrontational which is why I am writing this review. I will be stopping into the store when time allows and talking to a manager but for now, a simple review will have to do. Jersey Mikes is a great establishment and we will continue to eat there but it's very frustrating to have a rogue employee getting upset for having to make sandwiches (a job she signed up for). Thanks for listening. I give the food a 5 star rating but overall, it's a 1 today. I hope whomever is reading this does not experience the unfortunate rude and immature child behavior that my wife experienced tonight.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Philly Cheese Steak
Nicholas Verderame
I’m Italian so I love me a Philly Cheese Steak with EXTRA steak… did someone say steak? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak
John Van Duerzen
Why? So? Slow?
Atmosphere: 1
Food: 1
Service: 1
Connor Nielsen
Coolest guys working when I stopped in, made it a ton of fun and the food was great.
Atmosphere: 5
Food: 5
Service: 5
Nathan S.
Service at this Jersey Mike's is so slow...there are 5 people working with me the only one here. The guy at the counter couldn't even great me until he finished his text....There was one guy that did everyone else's job......Kudos to that guy.
JC Omega
The food was very good, the store is kinda small but that's okay. I felt like we were being rushed to order something when we were trying to choose from the menu even though there was literally nobody in line behind us.
Ok. Best subs ever but it depends on the person doing the make it Mike's accouterments. I love it heavy, if I order online you can't watch and be like more juice! Staff are friendly and efficient.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Christopher Bennett
The owner is one of a kind. Can’t say enough about the guy. Ask for Sean!
Atmosphere: 5
Food: 5
Service: 5
Michael Hecker
Jersey Mikes is my favorite sub shop, so when we were on a business trip passing through Shakopee - why not stop for dinner. This restaurant did not disappoint - good food, great service, and friendly staff. I tried the roast beef sub for the first time on this visit and it was very delicious. I have not had a disappointing sandwich at any Jersey Mikes.
Atmosphere: 4
Food: 5
Service: 5
Greg Kellogg
Great sandwiches at reasonable prices! And you can order ahead on the app!
I placed an order through the Jersey Mike’s app on 3/22/2024 for $42.35 for delivery. At 5:56pm I received the following text: “your order from Jersey Mike's Subs (4045 Dean Lakes Boulevard) is being delivered at 6:24 PM.” At 6:45pm I received the following text: “your delivery from Jersey Mike's Subs (4045 Dean Lakes Boulevard) has been canceled. Please reach out to Jersey Mike's Subs (4045 Dean Lakes Boulevard) directly for more information.”So, I reached out to them by giving them a call to see what was going on. The first person I talked to seemed agitated and just kept repeating that it was canceled and as I was trying to ask her if I will be refunded to place another order she got someone else on the line. He explained to me that someone came and picked up the order without them checking to make sure it was the correct person for the order. He explained that they asked the man for verification but he didn’t show them anything and just took the order. Then, the door dasher came in awhile later and they didn’t have my order anymore because someone else took it, so they cancelled the order. He told me he hoped I’d be refunded and that I can order again through the app if I still wanted it.So, I reordered it because at this time it was getting late and we still wanted our food. I checked my credit card and saw the cancelled purchase had not been refunded, so I called back and asked the same person I talked to previously if he could refund me for that cancelled order. He explained that he can’t because the payment goes through door dash. I told him that seemed odd since I placed the order through the Jersey Mikes app. He assured me they couldn’t do it but that I’d hopefully be getting refunded.I then went on the app and filled out the contact form to contact Jersey Mikes to tell them the issue. It’s now April 4th and I still have not received a refund. The Advanced Support Specialist keeps emailing me to tell me he’s trying to contact the store but has not heard back from them.
I walked in and ordered my sandwiches and they start giggling? I had no issues with my food but when I ordered, the girl and the guy behind the counter started giggling about it. What's so funny about my sandwich? ):
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Sandwich
Had a craving for a cheesesteak and Jasmine hooked up the most fire Big Kahuna sammy + extra jalapenos. 5/5 service. Give her a raise! ??????
Atmosphere: 5
Food: 5
Service: 5
My wife just left this store and informed me about her experience. I will say up front that we love Jersey Mikes and will continue to eat there regardless of our experience. However, I am extremely disappointed in the service from this evening. Our daughter has Celiac disease and therefore is extremely limited to where she can eat. Jersey Mikes has great reviews for Celiac patrons which is the reason why we frequent this store. However my wife arrived home tonight extremely frustrated with her experience. The worker behind the counter did not hold back her frustration when it came to having to clean the area and make a non contaminated sandwich (of which is crucial to a 16 year old with Celiac unless she wants to get extremely sick). So much so that she was visibly complaining in front of all the other customers about having to make so many sandwiches at 6:30 on a Friday night. I understand being busy and frustrated but to go out of her way to show it and having to inconvenience her with a sandwich that had to be made with careful consideration is unacceptable. There is a reason we choose Jersey Mikes but if this is the reception we get for trying to buy our daughter a sandwich, I'm not sure it's worth our time. I do wish I would have been there as I would not have not have put up with the rudeness that ensued. My wife is non confrontational which is why I am writing this review. I will be stopping into the store when time allows and talking to a manager but for now, a simple review will have to do. Jersey Mikes is a great establishment and we will continue to eat there but it's very frustrating to have a rogue employee getting upset for having to make sandwiches (a job she signed up for). Thanks for listening. I give the food a 5 star rating but overall, it's a 1 today. I hope whomever is reading this does not experience the unfortunate rude and immature child behavior that my wife experienced tonight.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Philly Cheese Steak
I’m Italian so I love me a Philly Cheese Steak with EXTRA steak… did someone say steak? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak
Why? So? Slow?
Atmosphere: 1
Food: 1
Service: 1
Coolest guys working when I stopped in, made it a ton of fun and the food was great.
Atmosphere: 5
Food: 5
Service: 5
Service at this Jersey Mike's is so slow...there are 5 people working with me the only one here. The guy at the counter couldn't even great me until he finished his text....There was one guy that did everyone else's job......Kudos to that guy.
The food was very good, the store is kinda small but that's okay. I felt like we were being rushed to order something when we were trying to choose from the menu even though there was literally nobody in line behind us.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Sandwich
The black dude at the register has a terrible
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
7 of the most useless employees I've ever seen.
Atmosphere: 1
Food: 1
Service: 1
Ok. Best subs ever but it depends on the person doing the make it Mike's accouterments. I love it heavy, if I order online you can't watch and be like more juice! Staff are friendly and efficient.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
The owner is one of a kind. Can’t say enough about the guy. Ask for Sean!
Atmosphere: 5
Food: 5
Service: 5
Jersey Mikes is my favorite sub shop, so when we were on a business trip passing through Shakopee - why not stop for dinner. This restaurant did not disappoint - good food, great service, and friendly staff. I tried the roast beef sub for the first time on this visit and it was very delicious. I have not had a disappointing sandwich at any Jersey Mikes.
Atmosphere: 4
Food: 5
Service: 5
Great sandwiches at reasonable prices! And you can order ahead on the app!
Atmosphere: 5
Food: 5
Service: 5