My visit was strictly to purchase coffee beans. Interestingly, the barista had no clue what a perculator was when I asked to have the beans ground for this. The manager had to research this also. I would have been happy with a coarse grind but the research said medium coarse is best. It's all good! Thank you, Caribou, for the answer.
Amy Lynn
☆☆EDIT MAY 31, 2025 ADDING PIC☆☆ I always try to give places a second and third chance. Today I ordered a large hot caramel high rise skim milk. The cup felt very light when the driver handed it to me. As you can see in the picture the beverage isn't full... I buy this same drink at other stores and it's always full! They also didn't use skim milk, I can taste the difference... They were very busy and I understand that but if they make mistakes on orders they shouldn't be working..
I'd give 0 stars if I could!!
Our last few experiences have been not-so-good. This afternoon we came through I ordered a small cooler. She said $5.59. When we got to the window she said $6.15. I said you gave us two prices and she was rude. When she reached out to give us change she didn't make sure his hand was out she just dropped it. Most of it went on the ground. She didn't say she was sorry. And we couldn't pick it up. There's not enough room to open your door and we had a car behind us. I wasn't mean at all I just asked about the two prices. If that's all it takes to upset her and make her be so rude she shouldn't be working with the public.
Also a few weeks ago we went thru the drive-thru I ordered a caramel cooler. A young man was helping me. The drink he served was barely frozen so I took it in to get a new one. He was upset and not so gently threw it away and mumbled something to the lady he was working with while he remade it. Again if this is all it takes to upset an employee they really shouldn't be there... They need more training if they think the way they acted was appropriate behavior.
I'll probably be going to the other Caribou down the road... I don't want to be treated like that!
Angela Olson (Miss Laylow)
Great place to stop for a quick coffee or a lil something to eat. 😀☕🥯
Jeanne Rademacher
Great coffee flavor and always friendly service!
Cody Peterson
Parking: Always plenty of parking .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Crafted Press, Caramel High Rise, Mint Condition Mocha Cooler
Jeremy Sanders
Stop in at the St. Cloud location off hiway 10. Went thru their drive thru for a Cappuccino. Had to wait a little bit due to the fact there were 3 vehicles head of me. The staff was very friendly and welcoming.
Service: 5
Frank Jonessian
Good coffee usually, but sometimes they try to hard for speed and end product doesn't taste right.
Stephanie Broughton
The last two times that I went here the customer service was poor. This last time, I ordered my standard drink that I get every single time I go to caribou. Generally it always tastes the same, a caramel latte with coconut milk, this time, my drink was made 2/3 of the way full (it was a medium but the size of a small) and it tasted nothing like it normally does. There was no sweet caramel taste at all. I asked to make sure it was what I ordered. The man at the register offered to remake it but then the barista stormed out at me at the window very threatening questioning me. They did remake the drink but the way they went about it was unprofessional and aggressive. I was not rude nor aggressive, I simply asked a question. The drink should taste the same as always. If I’m paying $7 for a drink it should be the size and taste of what I expect. Please be more kind and professional.
Good coffee, good snacks and a relaxing atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Laura Freese
I was asked if want milk— I said I want almond milk. They made drink with milk. Clearly I can tell as customer. I asked for almond milk- do drink as requested! Thanks!
Dietary restrictions: Milk does not agree with me - causes loose stools. Well that is what I received,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Press Growler
Olya Silker
0 customer service skills from the staff. Not a hello, or be right with you.
Atmosphere: 1
Food: 5
Service: 1
Clinton Holmgren
This Caribou is one of the best. They are efficient and the order is always correct.
Atmosphere: 5
Food: 5
Service: 5
Pat Smith
Great service and product Like the furniture arrangement
Parking: Always can find a convenient parking spot!
Good coffee
Fast friendly service
My visit was strictly to purchase coffee beans. Interestingly, the barista had no clue what a perculator was when I asked to have the beans ground for this. The manager had to research this also. I would have been happy with a coarse grind but the research said medium coarse is best. It's all good! Thank you, Caribou, for the answer.
☆☆EDIT MAY 31, 2025 ADDING PIC☆☆
I always try to give places a second and third chance. Today I ordered a large hot caramel high rise skim milk. The cup felt very light when the driver handed it to me. As you can see in the picture the beverage isn't full... I buy this same drink at other stores and it's always full! They also didn't use skim milk, I can taste the difference...
They were very busy and I understand that but if they make mistakes on orders they shouldn't be working..
I'd give 0 stars if I could!!
Our last few experiences have been not-so-good.
This afternoon we came through I ordered a small cooler. She said $5.59. When we got to the window she said $6.15. I said you gave us two prices and she was rude. When she reached out to give us change she didn't make sure his hand was out she just dropped it. Most of it went on the ground. She didn't say she was sorry. And we couldn't pick it up. There's not enough room to open your door and we had a car behind us.
I wasn't mean at all I just asked about the two prices. If that's all it takes to upset her and make her be so rude she shouldn't be working with the public.
Also a few weeks ago we went thru the drive-thru I ordered a caramel cooler. A young man was helping me. The drink he served was barely frozen so I took it in to get a new one. He was upset and not so gently threw it away and mumbled something to the lady he was working with while he remade it.
Again if this is all it takes to upset an employee they really shouldn't be there...
They need more training if they think the way they acted was appropriate behavior.
I'll probably be going to the other Caribou down the road... I don't want to be treated like that!
Great place to stop for a quick coffee or a lil something to eat. 😀☕🥯
Great coffee flavor and always friendly service!
Parking: Always plenty of parking .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Crafted Press, Caramel High Rise, Mint Condition Mocha Cooler
Stop in at the St. Cloud location off hiway 10. Went thru their drive thru for a Cappuccino. Had to wait a little bit due to the fact there were 3 vehicles head of me. The staff was very friendly and welcoming.
Service: 5
Good coffee usually, but sometimes they try to hard for speed and end product doesn't taste right.
The last two times that I went here the customer service was poor. This last time, I ordered my standard drink that I get every single time I go to caribou. Generally it always tastes the same, a caramel latte with coconut milk, this time, my drink was made 2/3 of the way full (it was a medium but the size of a small) and it tasted nothing like it normally does. There was no sweet caramel taste at all. I asked to make sure it was what I ordered. The man at the register offered to remake it but then the barista stormed out at me at the window very threatening questioning me. They did remake the drink but the way they went about it was unprofessional and aggressive. I was not rude nor aggressive, I simply asked a question. The drink should taste the same as always. If I’m paying $7 for a drink it should be the size and taste of what I expect. Please be more kind and professional.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good coffee, good snacks and a relaxing atmosphere.
Atmosphere: 5
Food: 5
Service: 5
I was asked if want milk— I said I want almond milk. They made drink with milk. Clearly I can tell as customer. I asked for almond milk- do drink as requested! Thanks!
Dietary restrictions: Milk does not agree with me - causes loose stools. Well that is what I received,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Press Growler
0 customer service skills from the staff. Not a hello, or be right with you.
Atmosphere: 1
Food: 5
Service: 1
This Caribou is one of the best. They are efficient and the order is always correct.
Atmosphere: 5
Food: 5
Service: 5
Great service and product
Like the furniture arrangement
Parking: Always can find a convenient parking spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mint Condition Mocha Cooler, Turtle Mocha Caribou Cooler Blended Beverage
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