Subway in Vadnais Heights

“Normally go to 4th street subway with no complaints. But on the subway app this store supposedly honored 6.99 foot longs with code 699FL. Problem is total never updated and over charged me. 11:25am pick up time, so I came in 10-15 minutes early to see if they could advise me on how to fix. Then everything took a turn for the worse. Not only did staff show no interest in helping me and looking at my email to show them my concern. Staff person kept cutting me off and didn’t give me the time of day. Saying I would have to talk to manager that was not there. Asking her “would you just look at email”. I guess this was her last straw and told me she would not proceed with my order. Wow, ended up going to 4th street and having excellent service. Now I get the hassle of following up with credit card company and management to see how they correct poor customer service.
Update:
Management called back, listened and explained. Simple explanation that applied to only one sandwich per order. All could have been avoided with patience to customer. One star to 4 stars.“

“I wanted to give a shout out to the girl working lunch today. She was by herself and there was a long line. She still greeting everyone that walked in and just had this amazing attitude!! I didn't catch your name but you are an amazing person and they are lucky to have you. !!!“