First let me say, I have been coming in for years to this Subway and have never experienced a rude employee ever…. today that changed. Just had the rudest interaction with employee. Was around 430 and service was unremarkable except for when checking out. I was trying to use a e-gift card and scanned the QR code several times and it wasn’t working. The staff person asked me to use another method of payment so I got out a credit card and tapped the card on the payment consul and then received a message saying I needed to “present the card” when I asked the staff what it meant her response was both unhelpful and condensing. Instead of helping the situation she made it worse with her condescending tone and flip attitude. When I tapped again it processed but she had already walked away without offering a receipt or even handing the sandwiches to me. So rude in attitude and tone—-this person does not belong working in customer facing role. Fix your face.
Atmosphere: 1
Food: 4
Service: 1
Steven Vermeersch
Normally go to 4th street subway with no complaints. But on the subway app this store supposedly honored 6.99 foot longs with code 699FL. Problem is total never updated and over charged me. 11:25am pick up time, so I came in 10-15 minutes early to see if they could advise me on how to fix. Then everything took a turn for the worse. Not only did staff show no interest in helping me and looking at my email to show them my concern. Staff person kept cutting me off and didn’t give me the time of day. Saying I would have to talk to manager that was not there. Asking her “would you just look at email”. I guess this was her last straw and told me she would not proceed with my order. Wow, ended up going to 4th street and having excellent service. Now I get the hassle of following up with credit card company and management to see how they correct poor customer service. Update: Management called back, listened and explained. Simple explanation that applied to only one sandwich per order. All could have been avoided with patience to customer. One star to 4 stars.
Atmosphere: 1
Food: 1
Service: 1
Tateo Jager
Please figure out the prioritizing of online orders vs walkins! I waited 30min for my order, watching all walkins being served ahead only because I ordered online. It’s ridiculous and certainly doesn’t make me want to come back. I’ll just go somewhere else when I need FAST food that I can order online.
Food: 5
Service: 1
Eric Barthel
Worst experience ever avoid at all costs I ordered food via delivery, the order came wrong and the staff was unable to help me get a refund or replace the food without me driving to the store.
Atmosphere: 1
Food: 1
Service: 1
Josie
Haven’t experienced anything too terrible here, but also disappointed. Until pretty recently there was a manager who was working here all the time, his sandwiches were great. Now, there’s a younger man who seems pretty new and could benefit from some more training it seems. His sandwiches are really not good (under-toasted, sloppy and lacking with ingredients) and his people skills/energy seem near-nonexistent. Won’t be returning to this location for the foreseeable future.
Atmosphere: 3
Food: 2
Service: 2
Jasmine M
Clean store, great service friendly and helpful staff. Was helped today by a sweet woman blonde hair and glasses
Atmosphere: 5
Food: 5
Service: 5
Joey
Why are the bathrooms and most of the dining area closed at 6pm when you’re open until 10pm?? Dude behind the counter tried giving me roast beef when I asked for Steak.
Atmosphere: 1
Food: 3
Service: 1
Alexandra A
Patience might be needed with new people working there. My 2 subs had the condiments wrong and was not a good kind of tastey :( and they were slow but at least they were nice-ish. Oh and the turkey tasted different...
Atmosphere: 4
Food: 4
Service: 3
Qaiser Shahan
The girl wearing glasses was so good in handling customers at the counter. I got my tuna sandwich and they way she smiled at all customers and talk nicely is rare .
April Benes
Love the sandwiches love love love the new spicy Pickle chips they make the sandwich so much better.
I thought subway was supposed to cut the meat like Jersey Mike's? The meat still looks like it's pre sliced but it's in some type of a storage unit. No viewing any meat. I don't get it!
Atmosphere: 4
Food: 4
Service: 4
Scott Cregan
Stoped to get a sandwich today about 11:30 AM.Lettuce was brown & spinich was all wilted.Person working there didn't seem to really care.
Food: 1
Service: 1
mr. Gonzalez
Today, like other days, I usually take a break from work to go eat at this restaurant, a day that will be the last one I go due to the bad treatment I received from this manager named "Brayan" and I assure you that I paid for the order with the credit card. credit and even left a 15% tip. Take a small transparent glass of those that you can grab if you want to drink water. It turns out that due to an accident, instead of water, I poured soda into the glass when suddenly Brayan snatches the glass from my hands, throws it into the trash, orders me to leave the restaurant and threatens to call the police for being a thief. I am now going to contact a legal professional to demand an apology and the dismissal of this individual.
First let me say, I have been coming in for years to this Subway and have never experienced a rude employee ever…. today that changed. Just had the rudest interaction with employee. Was around 430 and service was unremarkable except for when checking out. I was trying to use a e-gift card and scanned the QR code several times and it wasn’t working. The staff person asked me to use another method of payment so I got out a credit card and tapped the card on the payment consul and then received a message saying I needed to “present the card” when I asked the staff what it meant her response was both unhelpful and condensing. Instead of helping the situation she made it worse with her condescending tone and flip attitude. When I tapped again it processed but she had already walked away without offering a receipt or even handing the sandwiches to me. So rude in attitude and tone—-this person does not belong working in customer facing role. Fix your face.
Atmosphere: 1
Food: 4
Service: 1
Normally go to 4th street subway with no complaints. But on the subway app this store supposedly honored 6.99 foot longs with code 699FL. Problem is total never updated and over charged me. 11:25am pick up time, so I came in 10-15 minutes early to see if they could advise me on how to fix. Then everything took a turn for the worse. Not only did staff show no interest in helping me and looking at my email to show them my concern. Staff person kept cutting me off and didn’t give me the time of day. Saying I would have to talk to manager that was not there. Asking her “would you just look at email”. I guess this was her last straw and told me she would not proceed with my order. Wow, ended up going to 4th street and having excellent service. Now I get the hassle of following up with credit card company and management to see how they correct poor customer service.
Update:
Management called back, listened and explained. Simple explanation that applied to only one sandwich per order. All could have been avoided with patience to customer. One star to 4 stars.
Atmosphere: 1
Food: 1
Service: 1
Please figure out the prioritizing of online orders vs walkins! I waited 30min for my order, watching all walkins being served ahead only because I ordered online. It’s ridiculous and certainly doesn’t make me want to come back. I’ll just go somewhere else when I need FAST food that I can order online.
Food: 5
Service: 1
Worst experience ever avoid at all costs I ordered food via delivery, the order came wrong and the staff was unable to help me get a refund or replace the food without me driving to the store.
Atmosphere: 1
Food: 1
Service: 1
Haven’t experienced anything too terrible here, but also disappointed. Until pretty recently there was a manager who was working here all the time, his sandwiches were great. Now, there’s a younger man who seems pretty new and could benefit from some more training it seems. His sandwiches are really not good (under-toasted, sloppy and lacking with ingredients) and his people skills/energy seem near-nonexistent. Won’t be returning to this location for the foreseeable future.
Atmosphere: 3
Food: 2
Service: 2
Clean store, great service friendly and helpful staff. Was helped today by a sweet woman blonde hair and glasses
Atmosphere: 5
Food: 5
Service: 5
Why are the bathrooms and most of the dining area closed at 6pm when you’re open until 10pm?? Dude behind the counter tried giving me roast beef when I asked for Steak.
Atmosphere: 1
Food: 3
Service: 1
Patience might be needed with new people working there. My 2 subs had the condiments wrong and was not a good kind of tastey :( and they were slow but at least they were nice-ish.
Oh and the turkey tasted different...
Atmosphere: 4
Food: 4
Service: 3
The girl wearing glasses was so good in handling customers at the counter. I got my tuna sandwich and they way she smiled at all customers and talk nicely is rare .
Love the sandwiches love love love the new spicy Pickle chips they make the sandwich so much better.
Parking: Always spots to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian
Restaurantji Recommends
I thought subway was supposed to cut the meat like Jersey Mike's? The meat still looks like it's pre sliced but it's in some type of a storage unit. No viewing any meat. I don't get it!
Atmosphere: 4
Food: 4
Service: 4
Stoped to get a sandwich today about 11:30 AM.Lettuce was brown & spinich was all wilted.Person working there didn't seem to really care.
Food: 1
Service: 1
Today, like other days, I usually take a break from work to go eat at this restaurant, a day that will be the last one I go due to the bad treatment I received from this manager named "Brayan" and I assure you that I paid for the order with the credit card. credit and even left a 15% tip. Take a small transparent glass of those that you can grab if you want to drink water. It turns out that due to an accident, instead of water, I poured soda into the glass when suddenly Brayan snatches the glass from my hands, throws it into the trash, orders me to leave the restaurant and threatens to call the police for being a thief. I am now going to contact a legal professional to demand an apology and the dismissal of this individual.
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: Screw him
Good service ?
Atmosphere: 4
Food: 5
Service: 5
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