Delivery guy dropped order off at the wrong address. None notified us we'd call got told it would be there in 10 or 15 min. After an hour after the time it should have been delivered hubby went to the restaurant to find out what the deal was. Staff unhelpful and pretended that they hadn't gotten our order. After some prying they finally admit to what happened and remade our order. He asked for a refund on the delivery and delivery tip being the delivery didn't happen. THEY AGREED! ITS BEEN A MONTH AND STILL NO REFUND and I reached out 3 times and nothing!
Food: 2
Service: 1
Morgan lehto
i went in to pick up they have been no dine in for months. the employee working the computer looked at me but said nothing i waited at the counter for over 14 mins to be acknowledged by the employee behind the line cooking she walked up front and the employee at the computer started yelling at her because she couldn’t find the option she needed on her screen then another customer walked in and they came right up to help him still not acknowledging me. when i finally did get some help from the other employee i gave them my name and instead of telling me anything about she huffed off and started yelling if my order was ready they hadn’t even started making it and i had sent it in an hour before hand. while i waited for them to make my food the employee originally up front was back there slamming dishes around repeatedly two more customers came in without her greeting them for extensive periods of time yelling at her co workers using profanity.. i don’t think i’ll be back anytime soon
Jon Lehti
Pizzas were two hand tossed pepperoni in large and medium and they taste different and looked different.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Breadsticks
Kathy Riordan
Pizza was excellent, online ordering was easy and my order was ready when I arrived.
-Placed order at 5:04pm on 2/16, and the email said it'd be here by 5:35. I watched the tracker, and they were making our order at 7:03 (2 hours after placing it). We didn't get our order until 7:40. Food was hot, so I'm guessing they had to remake it or their app downright lies.-Placed order for pickup (didn't want to wait almost 3 hours for dinner again) at 5:25 on 2/23. It was supposed to be ready at 6:10. I watched the tracker, and it said it was ready at 6:05. My kids were in the parking lot just waiting til it was ready to go in and pick it up. They waited in a long line of rude people, and got to the counter, and our food wasn't even being made yet! Another half hour wait til it's ready. Food is good WHEN you get it. Slowest pizza place on the range, hands down. Also, the Pizza Hut app and site is problematic. If I sign in, I can't add things to my cart (tech error), and then it won't allow me to log out to order as a guest, so the problem persists. I had to order on my kid's phone, and it was slow and laggy and I still got errors. Because of the issues, I can't take part in their rewards program. All around a complete clusteryuck! *Save yourself the headache and order local - Snickers, Dave's, Poor Gary's, or whatever. We wrote off Domino's 6 months ago for consistently screwing up our orders, and we'll do the same with Pizza Hut for never getting things done in a remotely timely fashion, and not letting the customers know about delays or issues until they are there to pick it up or call to see where it is.
Service is friendly and helpful and efficient with getting your drinks and food orders into the cook after the server has read your order back to you making sure that you are getting the right foodParking: It's in a little strip mall at the Maurices and the dollar tree behind Walmart in Grand Rapids on pokegama AveKid-friendliness: The store has a couple of arcade games the last time I was there I seen a crane game machine and it has a large dining roomWheelchair accessibility: It's on a single floor plan for the wheelchair and walker a people
Mine as well close the door on this location. This pizza hut is a
Atmosphere: 1
Food: 2
Service: 1
Joseph Tawyea
Manager was havin a tuff night with caller but I hope I put a smile on her fave. Very good service that's why I come back.
Atmosphere: 4
Food: 5
Service: 5
babyfrog100
The place was pretty empty (late afternoon), and the food was good as usual. The service was awesome! I don't remember the young man's name, but he was great & took really good care of us. Wonderful!
Atmosphere: 3
Food: 4
Service: 5
Larken Mason (Little Bird)
worst Pizza experience I've ever had in my life. the pizzas we're not what I ordered they were missing some toppings that I had paid extra for and when I called about it the guy that answered the phone or what I was transferred to swore up and down he made it like the way it was on the ticket. and when I tried to point out that he hadn't because if he had there was still a topping missing from one of the, pizzas. he beat the phone against the desk and when I called back about either getting the order we made or a refund the person on the phone beat the phone against the desk it sounded like and hung up and then apparently they closed early for the night because when I called back it said they were call corporate hope to get this resolved because it's Pizza is inedible. tastes like cardboard. when it comes to the chains I've been a Pizza Hut person all my life this is just totally disappointing.
We had exceptional service by a young man who was constantly on his toes. Very impressive on how well he did. It's been a while since I have seen someone non stop on the floor.
Atmosphere: 5
Food: 5
Service: 5
Saint Smack
Horrible. The last 2 times I've ordered, I show up at the pick up time and I've been told they haven't even started my order. And to come back in 30-45 minutes. The dining room is never open. You can never get delivery, and if you can you're told it will be over 2 hours. Close your doors.
Atmosphere: 1
Food: 1
Service: 1
Tommy Morris
I was surprised Pizza Hut opened once I went inside and looked around. I was amazed to by the changes that were made.
Karen Miller
Haven't been back in years. Place was messy and bad service. About 2015
James Dunn
Food was ok, but apparently the dining room was closed and our food was entered in as a to go order. “Didn’t hear our name called” from 20ft away so we waited 30+ minutes for food and ate it in the car in the parking lot. Dumb way to run a business. Wish I hadn’t left a six dollar tip in advance for two personal pizzas and drinks.
Delivery guy dropped order off at the wrong address. None notified us we'd call got told it would be there in 10 or 15 min. After an hour after the time it should have been delivered hubby went to the restaurant to find out what the deal was. Staff unhelpful and pretended that they hadn't gotten our order. After some prying they finally admit to what happened and remade our order. He asked for a refund on the delivery and delivery tip being the delivery didn't happen. THEY AGREED! ITS BEEN A MONTH AND STILL NO REFUND and I reached out 3 times and nothing!
Food: 2
Service: 1
i went in to pick up they have been no dine in for months. the employee working the computer looked at me but said nothing i waited at the counter for over 14 mins to be acknowledged by the employee behind the line cooking she walked up front and the employee at the computer started yelling at her because she couldn’t find the option she needed on her screen then another customer walked in and they came right up to help him still not acknowledging me. when i finally did get some help from the other employee i gave them my name and instead of telling me anything about she huffed off and started yelling if my order was ready they hadn’t even started making it and i had sent it in an hour before hand. while i waited for them to make my food the employee originally up front was back there slamming dishes around repeatedly two more customers came in without her greeting them for extensive periods of time yelling at her co workers using profanity.. i don’t think i’ll be back anytime soon
Pizzas were two hand tossed pepperoni in large and medium and they taste different and looked different.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Breadsticks
Pizza was excellent, online ordering was easy and my order was ready when I arrived.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Pepperoni Pizza
-Placed order at 5:04pm on 2/16, and the email said it'd be here by 5:35. I watched the tracker, and they were making our order at 7:03 (2 hours after placing it). We didn't get our order until 7:40. Food was hot, so I'm guessing they had to remake it or their app downright lies.-Placed order for pickup (didn't want to wait almost 3 hours for dinner again) at 5:25 on 2/23. It was supposed to be ready at 6:10. I watched the tracker, and it said it was ready at 6:05. My kids were in the parking lot just waiting til it was ready to go in and pick it up. They waited in a long line of rude people, and got to the counter, and our food wasn't even being made yet! Another half hour wait til it's ready. Food is good WHEN you get it. Slowest pizza place on the range, hands down. Also, the Pizza Hut app and site is problematic. If I sign in, I can't add things to my cart (tech error), and then it won't allow me to log out to order as a guest, so the problem persists. I had to order on my kid's phone, and it was slow and laggy and I still got errors. Because of the issues, I can't take part in their rewards program. All around a complete clusteryuck! *Save yourself the headache and order local - Snickers, Dave's, Poor Gary's, or whatever. We wrote off Domino's 6 months ago for consistently screwing up our orders, and we'll do the same with Pizza Hut for never getting things done in a remotely timely fashion, and not letting the customers know about delays or issues until they are there to pick it up or call to see where it is.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Cheese Sticks, Pepperoni Pizza
Service is friendly and helpful and efficient with getting your drinks and food orders into the cook after the server has read your order back to you making sure that you are getting the right foodParking: It's in a little strip mall at the Maurices and the dollar tree behind Walmart in Grand Rapids on pokegama AveKid-friendliness: The store has a couple of arcade games the last time I was there I seen a crane game machine and it has a large dining roomWheelchair accessibility: It's on a single floor plan for the wheelchair and walker a people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Mtn Dew, Cheese Sticks, Meat Lovers Pizza, Breadsticks
Mine as well close the door on this location. This pizza hut is a
Atmosphere: 1
Food: 2
Service: 1
Manager was havin a tuff night with caller but I hope I put a smile on her fave. Very good service that's why I come back.
Atmosphere: 4
Food: 5
Service: 5
The place was pretty empty (late afternoon), and the food was good as usual. The service was awesome! I don't remember the young man's name, but he was great & took really good care of us. Wonderful!
Atmosphere: 3
Food: 4
Service: 5
worst Pizza experience I've ever had in my life. the pizzas we're not what I ordered they were missing some toppings that I had paid extra for and when I called about it the guy that answered the phone or what I was transferred to swore up and down he made it like the way it was on the ticket. and when I tried to point out that he hadn't because if he had there was still a topping missing from one of the, pizzas. he beat the phone against the desk and when I called back about either getting the order we made or a refund the person on the phone beat the phone against the desk it sounded like and hung up and then apparently they closed early for the night because when I called back it said they were call corporate hope to get this resolved because it's Pizza is inedible. tastes like cardboard. when it comes to the chains I've been a Pizza Hut person all my life this is just totally disappointing.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We had exceptional service by a young man who was constantly on his toes. Very impressive on how well he did. It's been a while since I have seen someone non stop on the floor.
Atmosphere: 5
Food: 5
Service: 5
Horrible. The last 2 times I've ordered, I show up at the pick up time and I've been told they haven't even started my order. And to come back in 30-45 minutes. The dining room is never open. You can never get delivery, and if you can you're told it will be over 2 hours. Close your doors.
Atmosphere: 1
Food: 1
Service: 1
I was surprised Pizza Hut opened once I went inside and looked around. I was amazed to by the changes that were made.
Haven't been back in years. Place was messy and bad service. About 2015
Food was ok, but apparently the dining room was closed and our food was entered in as a to go order. “Didn’t hear our name called” from 20ft away so we waited 30+ minutes for food and ate it in the car in the parking lot. Dumb way to run a business. Wish I hadn’t left a six dollar tip in advance for two personal pizzas and drinks.