Domino's Pizza
232 W 1st St, Waconia
(952) 442-9780
Recent Reviews
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Quick service and easy ordering for a great price!
Atmosphere: 5
Food: 5
Service: 5
Ordering pizza anytime after 5pm and they say delivery time is 2 hours. Ask about picking up in store and they say it would still take 1 hour and 45...... so much for Fast food. Pizzas are OK.....never expect much from a dominoes......but man does it take forever to get a pizza!
Atmosphere: 2
Food: 3
Service: 2
Waconia location had really gone down hill, we've switched to Chaska. We do pick-up orders as no location will deliver to our home, sometimes we have it delivered to the post office (we live 1.5 miles from there, but they won't cross 212, yet would deliver to our old Chaska address on Co. Rd. 10, out in the country, so now just meet them in the parking lot at post office if we do delivery, which is rare. Our orders are inaccurate on numerous occasions & sometimes the pizzas are undercooked, its disappointing. The Staff are not friendly, nor is the manager willing to fix a problem or make it right. They've never answered the phone when we've called, which is extremely frustrating, especially when they weren't busy. If I had to make a recommendation, I'd say choose pick-up at the Chaska location.
Atmosphere: 2
Food: 2
Service: 3
What a joke. Placed an order on the app for 2 pizzas. App said 40-50 min for pick up. Arrived after 40 or 45 min. Order was not ready. Waited for about 10 minutes and asked the counter for an update. They said “oh your pizzas are next out of the oven.” After watching 6 pizzas come out that were not mine and an additional 10 minutes had passed asked again for an update. The employee said “sorry about that your pizzas are next to come out.” Again I counted another 6 or 7 pizzas come and go that were not mine. At this point I was 30 minutes past the original pick up time. Went back to the counter asked for an update. Again told the same thing “your pizza is next to come out.” This time it was the truth. However it was only one. The other had been sitting on the pick up rack and was stone cold. No sorry and or acknowledgement a mistake was made.
All in this took 40-50 minutes past the original pick up time.
I reached out to cooperate on this. I was told “the owner is now aware of the issue and will be in touch.”
Not gonna hold my breath on getting a resolution to my poor experience.
I strongly recommend staying clear of this location. Clearly customer service is not a priority.
Atmosphere: 1
Food: 1
Service: 1
every time i order from here they always seem to mess up my order and forget something etc. such bad service.
Atmosphere: 1
Food: 1
Service: 1
Got everything I needed for a group of friends at an affordable price. Was able to order off the app and get in and out of the store in 30 seconds.
Atmosphere: 5
Food: 5
Service: 5
Seems that nothing has changed in a decade, horrendous and rude management, another customer lost
Ordered cinnamon twists & lava cakes. Quoted 24-34 min. 1 hour later and it’s still in “Quality check”. Been that way for 45 min. Don’t understand how hard it is. Very disappointed & want my money back.
Atmosphere: 1
Food: 1
Service: 1
In the past, they had trouble with getting your order ready in a timely fashion… The last four times I have ordered from there my pizza is ready by the time I get there to pick it up. Great service.fast service. great pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Supreme Pizza, Meat Pizza, Pepperoni Pizza
Stuffed crust pizza!! Finally
Restaurantji Recommends
When you're in a pinch this is really the only pizza place in Waconia that's open late. So I'm very thankful for that as I work overnights in sleep medicine.
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Pepperoni Pizza
Knight time head closer was awesome. Place my order and she was able to accommodate my special request right away and was very friendly. She had a couple of drivers who were waiting to pick up food to deliver. All in all, I was very impressed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
The staff always are friendly and if something isn’t the way I expected, they always are polite and offer to make it right!
Atmosphere: 5
Food: 5
Service: 5
I did not want to leave a negative review but this has gotten ridiculous. I’ve gotten food poisoning all three times ordering from this place. The first two times I thought were flukes, third time I know it was from the dominos. Please for the love god, change your food health safety protocols. I must say though the delivery driver is amazing.
Atmosphere: 1
Food: 1
Service: 1
This store can't deliver on time. The last several times I've ordered, I've waited over an hour and a half for an order that was given a 15-20 min time frame. Then it gets marked as completed or delivered well before it actually is. Pathetic service.
Atmosphere: 1
Food: 3
Service: 1
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