Subway is getting bad, slow service, ( 30 minutes in the drive thru, and i was the only one in line ) half the normal meat, bread was hard, not fresh bread... very disappointed
Atmosphere: 5
Food: 2
Service: 2
Bradley Bubba
Stinky store. This was the youngest store EVER
Atmosphere: 1
Food: 5
Service: 1
Jerimiah Hartmann
Expensive
Atmosphere: 5
Food: 5
Service: 5
Maureen Flavion
At first I was a bit frustrated with the person making our sandwiches and a salad but then a woman came over to help and was very friendly. I didn't catch her name but she has worked for subway for, I think she said 30 years! She lightened the mood and made my husband's meatball sub and even cut the bread the way they used to back in the day. We would come back again.
Atmosphere: 4
Food: 4
Service: 4
Babs
Clean, bright, and yummy š
Atmosphere: 5
Food: 5
Service: 5
Bryan Moham
Subway app sent my order 40 miles away. To a resurant that doesn't have a phone. Garbage app. Garbage restaurant. Need I say more?
Atmosphere: 1
Food: 1
Service: 1
Sheila Neumann
Extremely slow service even though not busy at the time. Order incorrect. Have had same issues in past and have not been back in some time. Tried it again today with same issues. Will be going to Jersey Mike's from now on
Food: 1
Service: 1
Roger Fladeboe
The sandwich artists need to go back to art school. Sandwich was a mess, Forced to order online for pricing but then I can't watch how the sandwich is made. Meat on one end and veggies on the other. Just dump the ingredients in the bag since I had to rebuild it anyway. Sign of the times I guess.
Atmosphere: 4
Food: 2
Service: 2
Sherri Babatz
I ordered a Philly cheese foot-long on a multi grain bread, and It was the worst sandwich Iāve ever had from Subway. They forgot my pepper jack cheese added, and my provolone cheese added very little chewy steak I donāt believe that it had mayo on it like it was supposed to, and I didnāt even seem like the toasted it because I couldnāt really tell because it was cold and I didnāt have provolone or pepper jack to melt on top of it. I was gonna go to Jersey Mikeās. And I decided to go to Subway, which was a mistake for the money. I paid at Subway and had a bad sandwich. I couldāve had a really good sandwich at Jersey Mikeās for a little bit more.
Nichole Johnson
I placed a mobile order for a 1:10 pm pick-up today (October 29) at the Waconia location and selected curbside. When I went through the drive-thru, the employee working scolded me when I mentioned it was a mobile pickup order, saying, āI need to come inside moving forward as it takes him too much time to grab my orderā. I wouldnāt mind if this were a consistent policy, but Iāve been to this location over 20 times, and no one has ever told me this before.
Honestly, I thought I was helping by not making them run the food outside to curbside since I had selected curbside in the subway app. I would have been totally fine with this feedback if it had been presented in a different tone. The lack of customer service from this employee really makes me question whether Iāll return to this location, especially knowing the Norwood spot is the same distance and has friendlier staff.
The joke might be on me if both places are owned by the same people, but the purpose of this review is to encourage better customer service. Kindness isnāt hard, and it goes a long way.
If his tone had been different, I would have understood. Hereās an example of a better approach: āI understand coming through the drive-thru might seem quicker, but in the future, could I kindly ask that you either park in the designated curbside spot or come inside to pick up your order from the shelf? We tend to get busy, and this will help ensure you get your order as quickly as possible.ā
The saving grace for this Waconia location is the lovely female employee who usually works the later shifts. Sheās always kind and thoughtful, and I appreciate her attitude.
No line, Waited 15 minutes for a 6in sandwich that came out with only meat and bread. No veggies on it that I ordered! Not Satisfied.
Food: 1
Service: 1
Lynnette Wehnert
I ordered a ft long bacon and turkey sub with toppings, for my son, and he said it tasted off. He ate 1/2 and an he later he started feeling sick. He was up all night vomiting. Definitely food poisoning!!!!
Betty Nemeth
I ordered 3 sandwiches online for curbside pickup. Arrived and waited over 10 minutes for the food. I hit the notification 3 times letting them know I was there. Had to go inside where I was told they didn't get the notification. Got home with the sandwiches. Two of the three were wrong. Missing spinach, lettuce, oil & vinegar. The driest sandwich I've ever had and didn't eat much of it. Asked for avocado slices but got smashed. Terrible service and terrible sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Raiden Eustice
The Best subway you can come across. The store is the most budgeted, there's all kinds of way to get food, ranging from take out, dine in, delivery, as well as a DRIVE THROUGH! this subway is definitely a one of a kind, if prices weren't through the roof, I'd eat here everyday.
Vegetarian options: Subway has a lot of options for vegetarians, going as far as to have salad bowls, and veggie sandwiches.
Dietary restrictions: Subway has so much options to allow your sandwiches to fit your needs, from diet friendly bread, to safe options as well, you'll find anything for subway
Parking: there are many spots for parking, as well as reserved parking for inaccessible people and curbside parking
Kid-friendliness: Staff are very understanding when kids are ordering, and everything about the place is very kid friendly
Wheelchair accessibility: there are barely an steps, while doors may become a problem, having another person or calling out for staff is very helpful
Atmosphere: 5
Food: 5
Service: 5
Eddie S. Ascencion
Great customer service from Ms JazzMariah was very professional will return.
Subway is getting bad, slow service, ( 30 minutes in the drive thru, and i was the only one in line ) half the normal meat, bread was hard, not fresh bread... very disappointed
Atmosphere: 5
Food: 2
Service: 2
Stinky store. This was the youngest store EVER
Atmosphere: 1
Food: 5
Service: 1
Expensive
Atmosphere: 5
Food: 5
Service: 5
At first I was a bit frustrated with the person making our sandwiches and a salad but then a woman came over to help and was very friendly. I didn't catch her name but she has worked for subway for, I think she said 30 years! She lightened the mood and made my husband's meatball sub and even cut the bread the way they used to back in the day. We would come back again.
Atmosphere: 4
Food: 4
Service: 4
Clean, bright, and yummy š
Atmosphere: 5
Food: 5
Service: 5
Subway app sent my order 40 miles away. To a resurant that doesn't have a phone. Garbage app. Garbage restaurant. Need I say more?
Atmosphere: 1
Food: 1
Service: 1
Extremely slow service even though not busy at the time. Order incorrect. Have had same issues in past and have not been back in some time. Tried it again today with same issues. Will be going to Jersey Mike's from now on
Food: 1
Service: 1
The sandwich artists need to go back to art school. Sandwich was a mess, Forced to order online for pricing but then I can't watch how the sandwich is made. Meat on one end and veggies on the other. Just dump the ingredients in the bag since I had to rebuild it anyway. Sign of the times I guess.
Atmosphere: 4
Food: 2
Service: 2
I ordered a Philly cheese foot-long on a multi grain bread, and It was the worst sandwich Iāve ever had from Subway. They forgot my pepper jack cheese added, and my provolone cheese added very little chewy steak
I donāt believe that it had mayo on it like it was supposed to, and I didnāt even seem like the toasted it because I couldnāt really tell because it was cold and I didnāt have provolone or pepper jack to melt on top of it. I was gonna go to Jersey Mikeās. And I decided to go to Subway, which was a mistake for the money. I paid at Subway and had a bad sandwich. I couldāve had a really good sandwich at Jersey Mikeās for a little bit more.
I placed a mobile order for a 1:10 pm pick-up today (October 29) at the Waconia location and selected curbside. When I went through the drive-thru, the employee working scolded me when I mentioned it was a mobile pickup order, saying, āI need to come inside moving forward as it takes him too much time to grab my orderā. I wouldnāt mind if this were a consistent policy, but Iāve been to this location over 20 times, and no one has ever told me this before.
Honestly, I thought I was helping by not making them run the food outside to curbside since I had selected curbside in the subway app. I would have been totally fine with this feedback if it had been presented in a different tone. The lack of customer service from this employee really makes me question whether Iāll return to this location, especially knowing the Norwood spot is the same distance and has friendlier staff.
The joke might be on me if both places are owned by the same people, but the purpose of this review is to encourage better customer service. Kindness isnāt hard, and it goes a long way.
If his tone had been different, I would have understood. Hereās an example of a better approach: āI understand coming through the drive-thru might seem quicker, but in the future, could I kindly ask that you either park in the designated curbside spot or come inside to pick up your order from the shelf? We tend to get busy, and this will help ensure you get your order as quickly as possible.ā
The saving grace for this Waconia location is the lovely female employee who usually works the later shifts. Sheās always kind and thoughtful, and I appreciate her attitude.
Food: 5
Service: 1
Restaurantji Recommends
No line, Waited 15 minutes for a 6in sandwich that came out with only meat and bread. No veggies on it that I ordered! Not Satisfied.
Food: 1
Service: 1
I ordered a ft long bacon and turkey sub with toppings, for my son, and he said it tasted off. He ate 1/2 and an he later he started feeling sick. He was up all night vomiting. Definitely food poisoning!!!!
I ordered 3 sandwiches online for curbside pickup. Arrived and waited over 10 minutes for the food. I hit the notification 3 times letting them know I was there. Had to go inside where I was told they didn't get the notification. Got home with the sandwiches. Two of the three were wrong. Missing spinach, lettuce, oil & vinegar. The driest sandwich I've ever had and didn't eat much of it. Asked for avocado slices but got smashed. Terrible service and terrible sandwiches.
Atmosphere: 1
Food: 1
Service: 1
The Best subway you can come across. The store is the most budgeted, there's all kinds of way to get food, ranging from take out, dine in, delivery, as well as a DRIVE THROUGH! this subway is definitely a one of a kind, if prices weren't through the roof, I'd eat here everyday.
Vegetarian options: Subway has a lot of options for vegetarians, going as far as to have salad bowls, and veggie sandwiches.
Dietary restrictions: Subway has so much options to allow your sandwiches to fit your needs, from diet friendly bread, to safe options as well, you'll find anything for subway
Parking: there are many spots for parking, as well as reserved parking for inaccessible people and curbside parking
Kid-friendliness: Staff are very understanding when kids are ordering, and everything about the place is very kid friendly
Wheelchair accessibility: there are barely an steps, while doors may become a problem, having another person or calling out for staff is very helpful
Atmosphere: 5
Food: 5
Service: 5
Great customer service from Ms JazzMariah was very professional will return.
Atmosphere: 5
Food: 5
Service: 5
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