Unfortunately food is sub par and WAY too expensive. And it is not fast food anymore.
Atmosphere: 1
Food: 1
Service: 1
Randall Flategraff
Clean, fresh food and quick service
Atmosphere: 5
Food: 5
Service: 5
tommy d
Burger was cold and bun was tough.
Atmosphere: 3
Food: 1
Service: 4
Iron Farmer
I was in town on business and went there (drive through) on two successive mornings. Both times I was asked to pull forward and wait for my order. Each time I had an extended wait, and when my order was finally brought to me, it was completely wrong. I am sure workers are trying their best, but at some point management needs to a better job of setting every employee up for success. That being said, this situation is sadly a microcosm of St. Cloud’s gradual decline in all facets of life.
Kelli Batt
Terrible service. Waited for over 45 minutes for our food. Order was cold and missing items. Will not eat here again. Staff is rude.
Atmosphere: 1
Food: 3
Service: 1
Ciespi Phavi
Losing Faith in the Chain
This particular McDonald's location suffers from significant inconsistencies in both service and quality control, primarily tied to the shift differential.
On several occasions, this location has been closed early regardless of its listed business hours by at least 1-2hours. This issue is compounded when using the mobile app. We've placed mobile orders, only to pull up to the drive-thru and be told they are closed, even after explaining the order was already sent through. This lack of reliability and failure to disable mobile ordering when closed is highly frustrating.
The quality control for the late afternoon to evening shift is seriously lacking. Recently, my order included a Double Quarter Pounder with Cheese add Bacon. Not only did the bacon I paid for not make it onto the sandwich, but the patties themselves were burnt black. All I could taste was the dirty, scorched grill. Portion Control: I ordered two 10-piece nuggets for my kids, and one container had 8 pieces while the other had 9. Excessive Condiments: I've previously had a McChicken absolutely smothered in mayo, like they were icing a cake, making it almost inedible.
There is a huge difference in the overall quality of service between their morning crew and the late afternoon to evening crew. The evening staff are often noticeably unfriendly and project an attitude of not wanting to serve customers. This contrasts sharply with the morning staff, who are generally much more pleasant and food quality is better.
Between the early closures, the chronic order mistakes, and the poor food quality during the later shift, I am starting to lose faith in this chain altogether. This is another location that needs a serious operational overhaul.
Atmosphere: 2
Food: 1
Service: 1
Smile Bu
Worst Mcdonald I’ve been to ever.
Atmosphere: 1
Food: 1
Service: 1
Carson Crosby (Link Crosby)
Fries were cold and soggy and they forgot to sweeten the sweet tea I ordered
Rachel Hanson
I am writing this as I am waiting. Admittedly, the drive-thru was busy so I went in the curbside pickup space to get my order brought out to me. I wasn’t expecting it to take over 20 minutes, so I had my sister go inside to ask for the order. She said it looked like the manager was clearing orders on the screen, then placing physical tickets on the screen instead, we thought to make it look like orders were being completed faster than they actually were or something. We ended up going in the drive-thru because we had already been waiting too long for what was ordered. When we got to the window the employees seemed to have no idea our order even existed, I explained we ordered on the app and had been waiting over 30 minutes in the curbside pickup space and decided to just go on the drive-thru at that point.We finally got the large mocha frappe after 50 minutes. I ended up driving to Great Oak Drive McDonald’s to get a large fry and apple pie right after. I told them my order at the speaker, went to the window for my receipt, then the next window for my food, and left within 2 minutes.
Atmosphere: 1
Food: 4
Service: 1
Jon Lee
Most mornings i go here for the $3 mcgriddle because they make it best. i sorta like the leather booth on the inside
Dirty and filthy. Both garbage bins were full. Floors needed to get swept and mopped. There were at LEAST six employees. Food took almost 20 minutes to get. “Order to go” was out of paper. Fries were not fresh. They forgot to give us our sauce. Bathroom soap dispenser soap bin was not working and the soap refill bin was out for us to pour soap on our hands. There was an older bigger guy who was dealing with food; he had on gloves, but kept pushing his glasses back with this hands/ gloves.
Atmosphere: 1
Food: 1
Service: 1
Hailey Peacock
I had a terrible experience at McDonald's today. I waited over 30 minutes just to get 1 simple kids' hamburger meal. The service was incredibly slow, and there was little to no communication from staff about the delay. Completely unacceptable for a fast-food place. Will think twice before returning. Very disappointed.
Atmosphere: 4
Food: 3
Service: 1
JuanLjr
terrible location, cash only in drive thru, went inside to order, empty as hell ask for help and this worker literally on her phone says “yOu cAn UsE ThE kIoSK” like hello?????? useless workers
Atmosphere: 1
Food: 1
Service: 1
Brandon S
Ordered a breakfast sandwich and I’ve been sitting here for twenty minutes so far. AVOID THIS PLACE
Service: 1
Rick Staples (Inspired Hands tattoos)
Food was hot and fresh!! Service was great! I like the new look seemed freshly remodeled. Only thing that I would have to say now that Covid is over by any chance, will you guys be putting a small play places back in because my daughter is four and is all about and I quote “ Old Mc.Donald’s “ when we go on adventures. Our nearest OMD is in bemidji and the lakefront managed to keep a small portion of there play area and she barely eats because she meets new friends every time and only downfall is telling her it’s time to go!! So thank you!!! All the staff that bust there butts to stay on point with food temps/ticket times cleanliness customers service great job!!
Unfortunately food is sub par and WAY too expensive. And it is not fast food anymore.
Atmosphere: 1
Food: 1
Service: 1
Clean, fresh food and quick service
Atmosphere: 5
Food: 5
Service: 5
Burger was cold and bun was tough.
Atmosphere: 3
Food: 1
Service: 4
I was in town on business and went there (drive through) on two successive mornings. Both times I was asked to pull forward and wait for my order. Each time I had an extended wait, and when my order was finally brought to me, it was completely wrong. I am sure workers are trying their best, but at some point management needs to a better job of setting every employee up for success. That being said, this situation is sadly a microcosm of St. Cloud’s gradual decline in all facets of life.
Terrible service. Waited for over 45 minutes for our food. Order was cold and missing items. Will not eat here again. Staff is rude.
Atmosphere: 1
Food: 3
Service: 1
Losing Faith in the Chain
This particular McDonald's location suffers from significant inconsistencies in both service and quality control, primarily tied to the shift differential.
On several occasions, this location has been closed early regardless of its listed business hours by at least 1-2hours. This issue is compounded when using the mobile app. We've placed mobile orders, only to pull up to the drive-thru and be told they are closed, even after explaining the order was already sent through. This lack of reliability and failure to disable mobile ordering when closed is highly frustrating.
The quality control for the late afternoon to evening shift is seriously lacking. Recently, my order included a Double Quarter Pounder with Cheese add Bacon. Not only did the bacon I paid for not make it onto the sandwich, but the patties themselves were burnt black. All I could taste was the dirty, scorched grill.
Portion Control: I ordered two 10-piece nuggets for my kids, and one container had 8 pieces while the other had 9.
Excessive Condiments: I've previously had a McChicken absolutely smothered in mayo, like they were icing a cake, making it almost inedible.
There is a huge difference in the overall quality of service between their morning crew and the late afternoon to evening crew. The evening staff are often noticeably unfriendly and project an attitude of not wanting to serve customers. This contrasts sharply with the morning staff, who are generally much more pleasant and food quality is better.
Between the early closures, the chronic order mistakes, and the poor food quality during the later shift, I am starting to lose faith in this chain altogether. This is another location that needs a serious operational overhaul.
Atmosphere: 2
Food: 1
Service: 1
Worst Mcdonald I’ve been to ever.
Atmosphere: 1
Food: 1
Service: 1
Fries were cold and soggy and they forgot to sweeten the sweet tea I ordered
I am writing this as I am waiting. Admittedly, the drive-thru was busy so I went in the curbside pickup space to get my order brought out to me. I wasn’t expecting it to take over 20 minutes, so I had my sister go inside to ask for the order. She said it looked like the manager was clearing orders on the screen, then placing physical tickets on the screen instead, we thought to make it look like orders were being completed faster than they actually were or something. We ended up going in the drive-thru because we had already been waiting too long for what was ordered. When we got to the window the employees seemed to have no idea our order even existed, I explained we ordered on the app and had been waiting over 30 minutes in the curbside pickup space and decided to just go on the drive-thru at that point.We finally got the large mocha frappe after 50 minutes. I ended up driving to Great Oak Drive McDonald’s to get a large fry and apple pie right after. I told them my order at the speaker, went to the window for my receipt, then the next window for my food, and left within 2 minutes.
Atmosphere: 1
Food: 4
Service: 1
Most mornings i go here for the $3 mcgriddle because they make it best. i sorta like the leather booth on the inside
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Dirty and filthy. Both garbage bins were full. Floors needed to get swept and mopped. There were at LEAST six employees. Food took almost 20 minutes to get. “Order to go” was out of paper. Fries were not fresh. They forgot to give us our sauce. Bathroom soap dispenser soap bin was not working and the soap refill bin was out for us to pour soap on our hands. There was an older bigger guy who was dealing with food; he had on gloves, but kept pushing his glasses back with this hands/ gloves.
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience at McDonald's today. I waited over 30 minutes just to get 1 simple kids' hamburger meal. The service was incredibly slow, and there was little to no communication from staff about the delay. Completely unacceptable for a fast-food place. Will think twice before returning. Very disappointed.
Atmosphere: 4
Food: 3
Service: 1
terrible location, cash only in drive thru, went inside to order, empty as hell ask for help and this worker literally on her phone says “yOu cAn UsE ThE kIoSK” like hello?????? useless workers
Atmosphere: 1
Food: 1
Service: 1
Ordered a breakfast sandwich and I’ve been sitting here for twenty minutes so far. AVOID THIS PLACE
Service: 1
Food was hot and fresh!! Service was great! I like the new look seemed freshly remodeled. Only thing that I would have to say now that Covid is over by any chance, will you guys be putting a small play places back in because my daughter is four and is all about and I quote “ Old Mc.Donald’s “ when we go on adventures. Our nearest OMD is in bemidji and the lakefront managed to keep a small portion of there play area and she barely eats because she meets new friends every time and only downfall is telling her it’s time to go!! So thank you!!! All the staff that bust there butts to stay on point with food temps/ticket times cleanliness customers service great job!!
Atmosphere: 5
Food: 5
Service: 5
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