Sarpino's Pizzeria West St Paul

Ordered delivery to Doubletree hotel. Pizza arrived quickly and hot. So sad to find the crust so soggy it was difficult to hold. We weren't given plates or forks, or napkins either so it was a real mess! Would not recommend.

Food: 2

Service: 5

Pizza said delivered on website ordering, but pizza was never delivered to my home

Service: 1

One of the best pizzas I have ever eaten

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Pizza

I’ve had a few bad experiences, but this order was the worst. From the pickup to eating it at home, everything went wrong. When I arrived, there were two employees present: one was asleep or appeared to be high, slumped in the corner without even lifting his head, while the other was engrossed in his phone and didn’t notice me standing there asking for my pizza. I was about to leave when a woman rushed in from the back, seemingly out of nowhere.

The whole situation was a mess. She asked for my name, which hadn’t even been asked for when I was ordering, and then I requested the pizza I ordered which was a beef pizza. When I got home and opened the box, there was no beef on the pizza. I tried several slices, and they were all unpleasant and disappointing. I decided to remove the cheese from the top of the pizza and see inside, it was filled with ground beef and raw dough. The sight of it made me feel sick to my stomach. It was incredibly unsatisfactory, and I was hungry and this is what I was served.The customer service was also poor. I hope they can improve and make necessary changes.

Atmosphere: 1

Food: 1

Service: 1

Way too greasy, following in the shadows of Pizza Hut. They came to our address, before telling us they forgot the order, and then they went back to go get it, taking even longer before we got our food. They offered us a refund, but still, how do you forget the food you're supposed to deliver. Came with crushed red peppers, best part of the entire meal. The pizza was cut extremely disproportionally, like how do you mess up that bad. Never actually refunded us either.

Food: 1

Service: 1

This is not dine in, but it worked for me on the run.

Atmosphere: 4

Food: 5

Service: 5

The pizza was good but I was very disappointed when I had to wait almost 2 hours to receive my delivery

Atmosphere: 2

Food: 3

Service: 2

The pizza was good but I was very disappointed when I had to wait almost 2 hours to receive my delivery

Atmosphere: 2

Food: 3

Service: 2

Ordered a Classico Italiano Pizza with their business partner Uber Eats and they captured the items wrong , when I called to get the order straight they said they didn’t make a mistake and even if they did they are not responsible of that being delivered to me they try to blame the Uber driver even when he get the items wrong in first place.Very disappointed of the customer service specially coming from the person on the phone that allegedly claim to be the manager.Apparently they think root beer and orange crush is the same and a the Uber driver supposed to open my pizza box to make sure the toppings where correctly added by the cooks.Again… very disappointed

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Signature Chef Salad

The dough, the sauce and the cheese were very good, I give them a 10 and the customer service was also excellent, the person who served us was very friendly???

Atmosphere: 5

Food: 5

Service: 5

Excellent Pizza!!!! Satisfied

Atmosphere: 5

Food: 5

Service: 5

I myself had a great experience and the staff are easy to talk to

Vegetarian options: They have many vegetarian options such as veggie chicken fingers and veggie pasta dishes and also veggie pizzas.

Dietary restrictions: Veggie cheese and sauces

Parking: All parking is available right in front of store

Wheelchair accessibility: It's one level so you can roll right in

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ranch and Chicken Pizza, Ham & Cheese Calzone, Cheesy Bread, Buffalo, Chicken Wings

amazing service even spoke two

Atmosphere: 5

Food: 5

Service: 5

Ordered pizza, bread sticks, and wings through the Sarpinos app. Was alerted food was being delivered by door dash. All the food had arrived cold. I'm not sure if door dash was making other deliveries during our delivery or not. But everything was cold. We live less than 5 minutes away from the store...Called the store and was advised to contact Door Dash. But the issue is, we didn't order through Door Dash. We ordered through the Sarpinos app. We wouldn't have any info to provide to Door Dash if we contact them. The manager I spoke to mentioned they use Door Dash to expedite the delivery.

Atmosphere: 1

Food: 1

Service: 1

I sent my friend in to try how amazing your pizza is, she had the same EXACT service I had when I walked in months ago. No acknowledgment that someone walked in even though door bell rang, took a very long time for someone to come up to the front and when they did, it was a ..."Ya? " Like Ya, what do you want? This place has delicious pizza but horrible people running the place with no customer service skills what so ever!

Atmosphere: 1

Food: 5

Service: 1