Caribou is and has been my favorite because of not only the coffee and how well it's prepared, but because most of the employees seem to genuinely enjoy their job which makes the experience even better 🫶 Thank you to all my 'Bous (boos) who bust your arse everyday. I know the general public usually sucks. Just know some people notice & appreciate your efforts and I am one of them 💛
Went to get a refresher was told that they had no lemonade. Which was no big deal. Got to the window and after sitting for 10 minutes was told the had no powder to make a cooler which I had ordered cause they had no lemonade. Nothing was done about sitting that long and then getting told they had none.
Atmosphere: 1
Food: 1
Service: 1
Shannon Marie
Very disappointed got to drive up window and wanted a berry refresher with lemonade asked for it and they were out of all lemonade then ordered a turtle mocha cooler and 2 other coolers. Waited in the drive thru a good 15 minutes got to the window he took my money and we waited another 15 minutes to be told that they were out of the powders to make the coolers. If you are going to be out of everything put a sign up or close. I won’t be back very disappointed!
Atmosphere: 1
Food: 1
Service: 2
teresa watson
we always have great service at caribou. staff is always so friendly. and the coffee is always great!!
Sara R
Best coffee in town, 100%! Other coffee spots coffee tastes so weak in comparison. However, any time I order cold drinks, they fill the whole dang cup with ice (even if you ask for or mark light ice) and you get 5 or 6 drinks of actual coffee. I've mentioned this before but it never seems to change so I just stopped ordering anything over ice.
Their prices are slightly higher than others but the coffees taste far superior so it's worth it. Plus, get the app and they often have deals for being a Perks member.
Beth Stelzer
Friendly staff was very friendly and happy to give my twelve year old foster dog his first pup cup! We'll be back :)
Christina Z
Unfriendly staff, horrible customer service. Left standing at the counter waiting for my order to be taken for over 5 mins while an employee worried about clocking out of his shift and two other employees were not getting along behind the counter. When you get an iced coffee, I’m pretty sure it should have ice. One of the workers was wearing pajama pants and a hoodie… no dress code?? This is why I am a firm believer in Starbucks and will not return to Caribou. What a joke! Side note to a review: Caribou customer support will respond saying to email them with specifics and they will contact you, don't plan on every hearing back from them when you email them. JOKE OF A COMPANY AND HORRIBLE CUSTOMER SERVICE!!!
phillis berget
I don’t drink coffee but do love hot chocolate and went there yesterday and got one and it tasted like coffee in it had to throw it very disappointing
Carolyn Radtke
I was left waiting at the counter to order while the staff handled and completed 2 seperate drive thru orders. I ordered 2 double espresso to go. Very simple order. The staff proceeded to complete 3 more drive thru orders (not simple orders). I finally asked them if they had forgotten my order and of course they had and gave me one warm and one cold double espresso. I was stuck in the building for 25 minutes total. No one else in line before me. The beans were decent which was the only good thing at this Caribou location.
Christina Zuhlsdorf
Unfriendly staff, horrible customer service. Left standing at the counter waiting for my order to be taken for over 5 mins while an employee worried about clocking out of his shift and two other employees were not getting along behind the counter. When you get an iced coffee, I’m pretty sure it should have ice. One of the workers was wearing pajama pants and a hoodie… no dress code?? This is why I am a firm believer in Starbucks and will not return to Caribou. What a joke!
Coffee has gone down in quality, but still good people and atmosphere.
Atmosphere: 5
Food: 3
Service: 4
Becca Moll
I like having. Caribou as an option in my small town. I enjoy their coffee and friendly employees
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hot Press, Iced Crafted Press
Erynn Halvorson
My go-to coffee shop in Willmar! Great place, convenient location, delicious food, and fantastic coffee! Best part about this place is the super friendly staff, I always enjoy chatting with the employees here! I love supporting this Caribou Coffee!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha
A
Coffee was cold and tasted funny
Atmosphere: 2
Service: 4
TRACI ANN
The individuals that waited on me were absolutely fun and reminded me about my points so I got a large coffee for free this time. Absolutely friendly and competent in their job.
Caribou is and has been my favorite because of not only the coffee and how well it's prepared, but because most of the employees seem to genuinely enjoy their job which makes the experience even better 🫶
Thank you to all my 'Bous (boos) who bust your arse everyday. I know the general public usually sucks. Just know some people notice & appreciate your efforts and I am one of them 💛
Atmosphere: 5
Service: 5
Recommended dishes: Frappuccino, Iced Crafted Press, Maple Waffle Sandwich, Turtle Mocha, Turtle Mocha Cooler, Caramel Espresso Shaker, Cinnamon Sugar Caramel Cream Donut, Mint Condition Mocha Cooler, Turtle Mocha Caribou Cooler Blended Beverage, Nitro High Rise, Nitro Turtle Mocha, Caramel High Rise
Went to get a refresher was told that they had no lemonade. Which was no big deal. Got to the window and after sitting for 10 minutes was told the had no powder to make a cooler which I had ordered cause they had no lemonade. Nothing was done about sitting that long and then getting told they had none.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed got to drive up window and wanted a berry refresher with lemonade asked for it and they were out of all lemonade then ordered a turtle mocha cooler and 2 other coolers. Waited in the drive thru a good 15 minutes got to the window he took my money and we waited another 15 minutes to be told that they were out of the powders to make the coolers. If you are going to be out of everything put a sign up or close. I won’t be back very disappointed!
Atmosphere: 1
Food: 1
Service: 2
we always have great service at caribou. staff is always so friendly. and the coffee is always great!!
Best coffee in town, 100%! Other coffee spots coffee tastes so weak in comparison. However, any time I order cold drinks, they fill the whole dang cup with ice (even if you ask for or mark light ice) and you get 5 or 6 drinks of actual coffee. I've mentioned this before but it never seems to change so I just stopped ordering anything over ice.
Their prices are slightly higher than others but the coffees taste far superior so it's worth it. Plus, get the app and they often have deals for being a Perks member.
Friendly staff was very friendly and happy to give my twelve year old foster dog his first pup cup! We'll be back :)
Unfriendly staff, horrible customer service. Left standing at the counter waiting for my order to be taken for over 5 mins while an employee worried about clocking out of his shift and two other employees were not getting along behind the counter. When you get an iced coffee, I’m pretty sure it should have ice. One of the workers was wearing pajama pants and a hoodie… no dress code?? This is why I am a firm believer in Starbucks and will not return to Caribou. What a joke! Side note to a review: Caribou customer support will respond saying to email them with specifics and they will contact you, don't plan on every hearing back from them when you email them. JOKE OF A COMPANY AND HORRIBLE CUSTOMER SERVICE!!!
I don’t drink coffee but do love hot chocolate and went there yesterday and got one and it tasted like coffee in it had to throw it very disappointing
I was left waiting at the counter to order while the staff handled and completed 2 seperate drive thru orders. I ordered 2 double espresso to go. Very simple order. The staff proceeded to complete 3 more drive thru orders (not simple orders). I finally asked them if they had forgotten my order and of course they had and gave me one warm and one cold double espresso. I was stuck in the building for 25 minutes total. No one else in line before me. The beans were decent which was the only good thing at this Caribou location.
Unfriendly staff, horrible customer service. Left standing at the counter waiting for my order to be taken for over 5 mins while an employee worried about clocking out of his shift and two other employees were not getting along behind the counter. When you get an iced coffee, I’m pretty sure it should have ice. One of the workers was wearing pajama pants and a hoodie… no dress code?? This is why I am a firm believer in Starbucks and will not return to Caribou. What a joke!
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
Coffee has gone down in quality, but still good people and atmosphere.
Atmosphere: 5
Food: 3
Service: 4
I like having. Caribou as an option in my small town. I enjoy their coffee and friendly employees
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hot Press, Iced Crafted Press
My go-to coffee shop in Willmar! Great place, convenient location, delicious food, and fantastic coffee! Best part about this place is the super friendly staff, I always enjoy chatting with the employees here! I love supporting this Caribou Coffee!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha
Coffee was cold and tasted funny
Atmosphere: 2
Service: 4
The individuals that waited on me were absolutely fun and reminded me about my points so I got a large coffee for free this time. Absolutely friendly and competent in their job.
Atmosphere: 5
Service: 5
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