I’m a member there first time at this place they front cashiers are very disrespectful a girl named Kim very rude person
BT A
I placed an order at 5:45 AM for two egg soufflés (since they usually sell out fast) and one cinnamon roll. It was a special day for my husband, and I wanted to surprise him with a nice breakfast. My pickup time was 8:00 AM. When I arrived shortly after 8:00, they told me they didn’t receive any egg soufflés on the truck this morning.
If that’s the case, why wasn’t I notified by email or phone before I came in? That’s just poor customer service. I would’ve canceled the order entirely if I had known they were unavailable. And if a location isn’t sure whether they’ll even have certain menu items, those items shouldn’t be listed as available for online ordering.
It honestly seemed more like they sold out, forgot to reserve my items, and didn’t want to admit it. The staff barely apologized, didn’t offer any kind of credit, and just asked if I wanted sandwiches instead. I declined and asked for a refund.
I also specifically requested no plasticware for environmental reasons, but they still included it with my cinnamon roll.
Lastly, as someone born and raised in St. Louis, I remember when the original Bread Co. cinnamon rolls were huge, soft, and freshly made. The ones now are smaller, dry, and look prepackaged days in advance.
Panera has really gone downhill ... cutting corners, offering less quality, and delivering frustrating service. I won’t be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
David Eschbach
$10.27
Atmosphere: 4
Food: 2
Service: 2
Matt Tierney
It doesn't have any meat on it.It needs meat
dalton evans
Shay was unprofessional, messy, completely unorganized, and very moody. Sad to see this bread co fall like this. Huge disappointment.
Atmosphere: 1
Food: 1
Service: 1
Kathy Savage-Babb
I got most mornings - the sip club is worth the price. I enjoy breakfasts.
If I need lunch, I can pick one up with breakfast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Breakfast Sandwiches, Variety of Panera Sandwiches, Breakfast Sandwich Family, Cinnamon Roll
Amethyst Witch
I waited over an hour for my order and was late for work. Livid is an understatement. I don't blame the employees. I blame the managers. They are clearly understaffed. And they ran out of part of my order. They gave me pastries. I did not order pastries. This coffee is also supposed to be iced.
Dana champion
I visited this store yesterday evening for dinner. When entering your establishment a young man with braids(reddish) was at the register to take my order. No hello,may I take your order, what can I get you, NOTHING. I order a you pick two rancher salad and sandwich with pecan twist. If your staff wants a tip learn some manners. PLEASE AND THANK YOU!!!! and the salad was not that good but the sandwich was fire!
Carol Boss (CarolBossArt)
My favorite thing about Panera is Mary. I’ve been looking for her lately when I come in and she’s hard to catch there. I would come more if she work more.
2 times in a row the most expensive thing has been left out of my order. I've been trying to call for 20 mins. The first time was even in store. Avoid this one.
Atmosphere: 1
Food: 3
Service: 1
Beth Horton
This is a very busy Panera so it can take awhile to get an order sometimes but this is one location that has never made a mistake and I've never been unhappy with the quality, unlike some other locations in the area. I hope they keep this one AS IS with the fireplace because that's what makes BreadCo special .
Atmosphere: 5
Food: 4
Service: 5
Tom Duban
Lukewarm coffee ruined the meal
Atmosphere: 3
Food: 1
Service: 3
rick
the place is beyond dirty the service is terrible i found apparent mouse hair in a pastery boycott shut the forein owned establishment down my brother remodeled it and they put him in the hospital
Atmosphere: 1
Food: 1
Service: 1
Jeff Jones
Just picked up ad order and 1 of the sandwiches was missing. I tried calling and no one answered the phone and I don't really want to come back for it.
I’m a member there first time at this place they front cashiers are very disrespectful a girl named Kim very rude person
I placed an order at 5:45 AM for two egg soufflés (since they usually sell out fast) and one cinnamon roll. It was a special day for my husband, and I wanted to surprise him with a nice breakfast. My pickup time was 8:00 AM. When I arrived shortly after 8:00, they told me they didn’t receive any egg soufflés on the truck this morning.
If that’s the case, why wasn’t I notified by email or phone before I came in? That’s just poor customer service. I would’ve canceled the order entirely if I had known they were unavailable. And if a location isn’t sure whether they’ll even have certain menu items, those items shouldn’t be listed as available for online ordering.
It honestly seemed more like they sold out, forgot to reserve my items, and didn’t want to admit it. The staff barely apologized, didn’t offer any kind of credit, and just asked if I wanted sandwiches instead. I declined and asked for a refund.
I also specifically requested no plasticware for environmental reasons, but they still included it with my cinnamon roll.
Lastly, as someone born and raised in St. Louis, I remember when the original Bread Co. cinnamon rolls were huge, soft, and freshly made. The ones now are smaller, dry, and look prepackaged days in advance.
Panera has really gone downhill ... cutting corners, offering less quality, and delivering frustrating service. I won’t be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
$10.27
Atmosphere: 4
Food: 2
Service: 2
It doesn't have any meat on it.It needs meat
Shay was unprofessional, messy, completely unorganized, and very moody. Sad to see this bread co fall like this. Huge disappointment.
Atmosphere: 1
Food: 1
Service: 1
I got most mornings - the sip club is worth the price. I enjoy breakfasts.
If I need lunch, I can pick one up with breakfast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Breakfast Sandwiches, Variety of Panera Sandwiches, Breakfast Sandwich Family, Cinnamon Roll
I waited over an hour for my order and was late for work. Livid is an understatement. I don't blame the employees. I blame the managers. They are clearly understaffed. And they ran out of part of my order. They gave me pastries. I did not order pastries. This coffee is also supposed to be iced.
I visited this store yesterday evening for dinner. When entering your establishment a young man with braids(reddish) was at the register to take my order. No hello,may I take your order, what can I get you, NOTHING. I order a you pick two rancher salad and sandwich with pecan twist. If your staff wants a tip learn some manners. PLEASE AND THANK YOU!!!! and the salad was not that good but the sandwich was fire!
My favorite thing about Panera is Mary. I’ve been looking for her lately when I come in and she’s hard to catch there. I would come more if she work more.
Great and friendly care at the counter.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
2 times in a row the most expensive thing has been left out of my order. I've been trying to call for 20 mins. The first time was even in store. Avoid this one.
Atmosphere: 1
Food: 3
Service: 1
This is a very busy Panera so it can take awhile to get an order sometimes but this is one location that has never made a mistake and I've never been unhappy with the quality, unlike some other locations in the area. I hope they keep this one AS IS with the fireplace because that's what makes BreadCo special .
Atmosphere: 5
Food: 4
Service: 5
Lukewarm coffee ruined the meal
Atmosphere: 3
Food: 1
Service: 3
the place is beyond dirty the service is terrible i found apparent mouse hair in a pastery boycott shut the forein owned establishment down my brother remodeled it and they put him in the hospital
Atmosphere: 1
Food: 1
Service: 1
Just picked up ad order and 1 of the sandwiches was missing. I tried calling and no one answered the phone and I don't really want to come back for it.
Atmosphere: 1
Food: 1
Service: 1
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