It would be unusual for me to review a BR, but our server was so good and conscientious I wanted to take the time. Obviously having read some of the other reviews I can’t comment on management, but the employee we encountered took the time to sweep the M&Ms off of the floor in front of us, wash his hands put gloves on make two perfect scoops of ice cream all with a smile on his face and was very appreciative about a small tip.
elemze56
Love the food here, but …
I’ve been stopping in for the last few years when I first moved to the area. Hunt Brothers Pizza combined with the Ice Cream flavors are great HOWEVER …
It seems like so many of the staff have had a lot of problems with the management and are quitting because of poor managerial decisions as well as occasional reports of mistreating the staff - apparently the owner is foreign and believes it’s ok to mistreat employees for personal gain or profit, especially women.
I have always been treated very well by the local employees and the food has always been awesome.
But I have had several personal experiences with some of the owners staff who also seem to be of the same associative persuasion and I have always felt like I mattered a little “less” than a normal customer-sales experience. I have personally worked in customer service for many years and I have never treated anyone like that - but I can’t come here and not feel like I don’t want to move along. Sad really. I literally skip out on good food because of REPEATED poor customer service.
The picture attached shows the hours … I came in around 5:40 pm on a Thursday and was told that the pizza and ice cream area was closed because they were “short staffed”.
In the past, I have seen many of the local folks who have worked there try to run both sides to keep the customers coming and serve to make them happy. This type of business model needs to come back and the bogus behind the scenes operation needs to be more professional, or go find somewhere else.
Atmosphere: 1
Food: 5
Service: 2
Amber B
We come in here often and they are out of something every time we come in. Most of the time the items are pretty good but they are always out of Reeses Sundae ,whip cream or bananas. This location also Doesn't honor any coupons off the app
Atmosphere: 3
Food: 3
Service: 3
Christopher Haynes
I like to leave pretty accurate reviews do here we go. We arrived about 5pm it was a short wait. My husband and I got the same exact thing (reeces peanut butter shake with peanut butter sauce and pieces with white cream the only thing I added to mine differently was a banana ?. My husband recieved his first and then I recieved mine. I got my milkshake and took a dip and the temperature was off. I figured it was maybe the white cream that was warm? I took a few steps and decided the milkshake in fact was water and warm. There was no coldness to the drink. We paid 17 dollars and some cha ge and I was definitely disappointed. I explained to her that mine was warm she grabbed it and said I can out it in the freezer for a few. She put it in there maybe 2 minutes tops and said it should be a little colder. In fact I should have gotten a whole new drink as milk that is room temp can make you sick. We will not be back to this Baskin Robbins...
Food: 1
Service: 1
Ninaa
Good ice cream
Atmosphere: 4
Food: 5
Service: 5
NinaDavid
Good ice cream
Atmosphere: 4
Food: 5
Service: 5
carolyn oldham
Just passing through on our way back home to Tennessee...Service with a smile even though it was minutes to closing time ?
Stephanie Hernandez
The service was awesome and the choice of ice cream was great. Yes it's called 31 flavors but have been to some of those and ice cream has been limited.
I have been here the last two nights , the first night I walked in at 8:03 to sorry were closed , which is fine I understand you maybe tired but I’m only 1 person. today I made it and I waited 15 mins while she helped a lady and her kids, never once did she say be right with you or anything, server needed help making a smoothie, went to the back to get someone to read how too make one off and guide, after reading it to the worker she than looked at me and walked to the back not saying one word , very rude and very unprofessional I’ll never return.
Keeva K
I have been here the last two nights , the first night I walked in at 8:03 to sorry were closed , which is fine I understand you maybe tired but I’m only 1 person. today I made it and I waited 15 mins while she helped a lady and her kids, never once did she say be right with you or anything, server needed help making a smoothie, went to the back to get someone to read how too make one off and guide, after reading it to the worker she than looked at me and walked to the back not saying one word , very rude and very unprofessional I’ll never return.
Courtney Slater
So delicious. My kids loved stopping for ice cream on the way to grandma's.
It would be unusual for me to review a BR, but our server was so good and conscientious I wanted to take the time. Obviously having read some of the other reviews I can’t comment on management, but the employee we encountered took the time to sweep the M&Ms off of the floor in front of us, wash his hands put gloves on make two perfect scoops of ice cream all with a smile on his face and was very appreciative about a small tip.
Love the food here, but …
I’ve been stopping in for the last few years when I first moved to the area. Hunt Brothers Pizza combined with the Ice Cream flavors are great HOWEVER …
It seems like so many of the staff have had a lot of problems with the management and are quitting because of poor managerial decisions as well as occasional reports of mistreating the staff - apparently the owner is foreign and believes it’s ok to mistreat employees for personal gain or profit, especially women.
I have always been treated very well by the local employees and the food has always been awesome.
But I have had several personal experiences with some of the owners staff who also seem to be of the same associative persuasion and I have always felt like I mattered a little “less” than a normal customer-sales experience. I have personally worked in customer service for many years and I have never treated anyone like that - but I can’t come here and not feel like I don’t want to move along. Sad really. I literally skip out on good food because of REPEATED poor customer service.
The picture attached shows the hours … I came in around 5:40 pm on a Thursday and was told that the pizza and ice cream area was closed because they were “short staffed”.
In the past, I have seen many of the local folks who have worked there try to run both sides to keep the customers coming and serve to make them happy. This type of business model needs to come back and the bogus behind the scenes operation needs to be more professional, or go find somewhere else.
Atmosphere: 1
Food: 5
Service: 2
We come in here often and they are out of something every time we come in. Most of the time the items are pretty good but they are always out of Reeses Sundae ,whip cream or bananas. This location also Doesn't honor any coupons off the app
Atmosphere: 3
Food: 3
Service: 3
I like to leave pretty accurate reviews do here we go. We arrived about 5pm it was a short wait. My husband and I got the same exact thing (reeces peanut butter shake with peanut butter sauce and pieces with white cream the only thing I added to mine differently was a banana ?. My husband recieved his first and then I recieved mine. I got my milkshake and took a dip and the temperature was off. I figured it was maybe the white cream that was warm? I took a few steps and decided the milkshake in fact was water and warm. There was no coldness to the drink. We paid 17 dollars and some cha ge and I was definitely disappointed. I explained to her that mine was warm she grabbed it and said I can out it in the freezer for a few. She put it in there maybe 2 minutes tops and said it should be a little colder. In fact I should have gotten a whole new drink as milk that is room temp can make you sick. We will not be back to this Baskin Robbins...
Food: 1
Service: 1
Good ice cream
Atmosphere: 4
Food: 5
Service: 5
Good ice cream
Atmosphere: 4
Food: 5
Service: 5
Just passing through on our way back home to Tennessee...Service with a smile even though it was minutes to closing time ?
The service was awesome and the choice of ice cream was great. Yes it's called 31 flavors but have been to some of those and ice cream has been limited.
it was closed due to no staff
Super friendly and a great atmosphere.
Restaurantji Recommends
I have been here the last two nights , the first night I walked in at 8:03 to sorry were closed , which is fine I understand you maybe tired but I’m only 1 person. today I made it and I waited 15 mins while she helped a lady and her kids, never once did she say be right with you or anything, server needed help making a smoothie, went to the back to get someone to read how too make one off and guide, after reading it to the worker she than looked at me and walked to the back not saying one word , very rude and very unprofessional I’ll never return.
I have been here the last two nights , the first night I walked in at 8:03 to sorry were closed , which is fine I understand you maybe tired but I’m only 1 person. today I made it and I waited 15 mins while she helped a lady and her kids, never once did she say be right with you or anything, server needed help making a smoothie, went to the back to get someone to read how too make one off and guide, after reading it to the worker she than looked at me and walked to the back not saying one word , very rude and very unprofessional I’ll never return.
So delicious. My kids loved stopping for ice cream on the way to grandma's.
Customer service was great.
Their times need to be changed.
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