Dear Jimmy John's Belton location Customer Service,
I have ordered from your company THREE separate times, and unfortunately, each time my order has been incorrect. Despite my patience and willingness to give your service multiple chances, my most recent order was also wrong.
When I reached out, I was told they'd have their driver send out the correct order and was hung up on, no apology for the mistake, an hour later I had not received anything and called the store and was told they could only offer a credit to my account instead of a refund then hung up on me again. However, since I no longer plan to order from your company due to repeated mistakes, a credit is not a suitable resolution. I kindly request a full refund for my most recent order, as I did not receive what I paid for.
I would appreciate a prompt response and a resolution to this issue. Thank you for your time.
Best, Channing P.
Andy Albor
I’ve ordered a #12 and the sandwich only came with cheese and lettuce. No turkey nor avocados were added.
Atmosphere: 1
Food: 1
Service: 1
Ron Berg
Must be stale bun Sunday I bought two subs today with rock hard buns.
Eibor Hell
Gave me the wrong sandwich. I emailed and they apologized but didn’t offer to give me the correct sandwich. The veggie sandwich I got stuck with was so gross. I ordered a BLT. My first time ordering jimmy Johns. Won't be ordering here again.
Food: 1
Service: 1
Nicholas Rieger
Very rude staff. Got yelled at by guy at front counter because he didn’t like how fast I was ordering. Turns out he was the manager . Would never go again.
Atmosphere: 1
Food: 1
Service: 1
Amy Goulet
I know I can count on Jimmy John’s to grab a quick lunch when I’m in a rush. I order on the app and they know me by name when I go pick it up. Always yummy and filling.
Atmosphere: 5
Food: 5
Service: 5
Olga Castillo
Went in for lunch there was no line, there was only two people working a female and male. The female had great customer service the male was angry tossing sandwiches on the counter (I’m assuming it was a drive thru order) I ordered a sandwich without mayo and the guy put mayo on it anyways. It took 20 mins to make, 4 people that came in after me got their food before me, terrible service.
Atmosphere: 1
Food: 1
Service: 1
Adrienne King
Had to change my rating to this place. First I had to watch my sandwich be made on a dirty surface. I asked for no tomatoes, and I got tomatoes. I didn't even get mayo or mustard on my sandwich.
Atmosphere: 3
Food: 1
Service: 1
Brandee Goddard
Pretty sad when you go to jimmy John’s and you can’t eat much off the menu due to dietary restrictions but want to try to enjoy a dinner with your husband and they charge the full price of a sandwich when you ordered turkey, bacon, mayo and avocado only and they give you minimal amount of meat with most of your avocado spread smeared on the paper it’s wrapped in. They could atleast give your more meat if they are going to charge you $9.49. I had to come home and add my own mayo since they forgot. At least I was able to come home and add my own gluten free cheese and bread. Won’t be eating here again until they become more inclusive with their options.
Atmosphere: 2
Food: 1
Service: 1
Blake Atkins
Just left this Jimmy John’s and overheard a slight mixup with another customer’s order. It sounded as if the order that they needed catered today was not finished. The staff handled their mess up very well, they were polite and got to fixing the issue right away. The customers were very rude and shouting profanities at the workers.
Horrible would give negative review if possible, pre ordered catering and came to pick it up and they told me the try thought it was for tomorrow now they have made my 2 year old daughter late to her own birthday party. The manager was very I unprofessional he made my wife cry then when asked for a reasoning told me there’s nothing he could do and kicked me out of the store for giving my review in person. Aweful experience won’t ever spend another dollar here
Atmosphere: 1
Food: 1
Service: 1
Emmalin Hoover
Order with caution! If u place an order ahead your more then likely still going to wait for ur sandwich due to them not paying attention to tickets and DO NOT ORDER CSTERING HERE!!!!!! I ordered 2 18 boxes and when I arrived to pick up the order it was not made! Causing us to be late to the event by 30 minutes! The reservation was for an hour with 15 minutes of that being clean up needless to say we didn’t get to use the party space for my 2year old daughters second birthday beyond disappointment the management did not care. Highly disappointed eill never be back unless new management !!!!
Atmosphere: 1
Food: 1
Service: 1
Montanna Hayes
Worst JJ I’ve been to. They were out of bread for the Little Johns at lunch time. And they were slow.
Rebecca Espinosa
Always a good sandwich in my book. Love the bread, choices of ingredients are plenty, fresh and delicious. Sometimes a bit of a wait in line but worth it.
Atmosphere: 5
Food: 5
Service: 5
Hunter Giles
Whoever we spoke to at this Jimmy John's location blatantly overcharged us for items we did not request. When we confronted him about it, he said it was standard to charge extra for adults. I will likely never order from Jimmy John's again.
Request for Refund – Repeated Order Issues
Dear Jimmy John's Belton location Customer Service,
I have ordered from your company THREE separate times, and unfortunately, each time my order has been incorrect. Despite my patience and willingness to give your service multiple chances, my most recent order was also wrong.
When I reached out, I was told they'd have their driver send out the correct order and was hung up on, no apology for the mistake, an hour later I had not received anything and called the store and was told they could only offer a credit to my account instead of a refund then hung up on me again. However, since I no longer plan to order from your company due to repeated mistakes, a credit is not a suitable resolution. I kindly request a full refund for my most recent order, as I did not receive what I paid for.
I would appreciate a prompt response and a resolution to this issue. Thank you for your time.
Best,
Channing P.
I’ve ordered a #12 and the sandwich only came with cheese and lettuce. No turkey nor avocados were added.
Atmosphere: 1
Food: 1
Service: 1
Must be stale bun Sunday I bought two subs today with rock hard buns.
Gave me the wrong sandwich. I emailed and they apologized but didn’t offer to give me the correct sandwich. The veggie sandwich I got stuck with was so gross. I ordered a BLT. My first time ordering jimmy Johns. Won't be ordering here again.
Food: 1
Service: 1
Very rude staff. Got yelled at by guy at front counter because he didn’t like how fast I was ordering. Turns out he was the manager . Would never go again.
Atmosphere: 1
Food: 1
Service: 1
I know I can count on Jimmy John’s to grab a quick lunch when I’m in a rush. I order on the app and they know me by name when I go pick it up. Always yummy and filling.
Atmosphere: 5
Food: 5
Service: 5
Went in for lunch there was no line, there was only two people working a female and male. The female had great customer service the male was angry tossing sandwiches on the counter (I’m assuming it was a drive thru order) I ordered a sandwich without mayo and the guy put mayo on it anyways. It took 20 mins to make, 4 people that came in after me got their food before me, terrible service.
Atmosphere: 1
Food: 1
Service: 1
Had to change my rating to this place. First I had to watch my sandwich be made on a dirty surface. I asked for no tomatoes, and I got tomatoes. I didn't even get mayo or mustard on my sandwich.
Atmosphere: 3
Food: 1
Service: 1
Pretty sad when you go to jimmy John’s and you can’t eat much off the menu due to dietary restrictions but want to try to enjoy a dinner with your husband and they charge the full price of a sandwich when you ordered turkey, bacon, mayo and avocado only and they give you minimal amount of meat with most of your avocado spread smeared on the paper it’s wrapped in. They could atleast give your more meat if they are going to charge you $9.49. I had to come home and add my own mayo since they forgot. At least I was able to come home and add my own gluten free cheese and bread. Won’t be eating here again until they become more inclusive with their options.
Atmosphere: 2
Food: 1
Service: 1
Just left this Jimmy John’s and overheard a slight mixup with another customer’s order. It sounded as if the order that they needed catered today was not finished. The staff handled their mess up very well, they were polite and got to fixing the issue right away. The customers were very rude and shouting profanities at the workers.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible would give negative review if possible, pre ordered catering and came to pick it up and they told me the try thought it was for tomorrow now they have made my 2 year old daughter late to her own birthday party. The manager was very I unprofessional he made my wife cry then when asked for a reasoning told me there’s nothing he could do and kicked me out of the store for giving my review in person. Aweful experience won’t ever spend another dollar here
Atmosphere: 1
Food: 1
Service: 1
Order with caution! If u place an order ahead your more then likely still going to wait for ur sandwich due to them not paying attention to tickets and DO NOT ORDER CSTERING HERE!!!!!! I ordered 2 18 boxes and when I arrived to pick up the order it was not made! Causing us to be late to the event by 30 minutes! The reservation was for an hour with 15 minutes of that being clean up needless to say we didn’t get to use the party space for my 2year old daughters second birthday beyond disappointment the management did not care. Highly disappointed eill never be back unless new management !!!!
Atmosphere: 1
Food: 1
Service: 1
Worst JJ I’ve been to. They were out of bread for the Little Johns at lunch time. And they were slow.
Always a good sandwich in my book. Love the bread, choices of ingredients are plenty, fresh and delicious. Sometimes a bit of a wait in line but worth it.
Atmosphere: 5
Food: 5
Service: 5
Whoever we spoke to at this Jimmy John's location blatantly overcharged us for items we did not request. When we confronted him about it, he said it was standard to charge extra for adults. I will likely never order from Jimmy John's again.
Atmosphere: 3
Food: 4
Service: 1
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